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New to the community? Here’s 10 ways to get the most out of your experience on Mimecaster Central.

 

  1. Personalize your profile. Like any social network, show off as much…or as little…as you’d like about your personality! Upload an avatar image, too, so your peers get to know the face behind the name. See our Get Started: Complete Your Profile tip for more details.
  2. Follow your favorites. With the “Follow” functionality, stay up to date on any activity that occurs from community members you follow, on individual discussions/Shared Ideas, and in the spaces you care about. Start by following our Community Manager, Ryan Arsenault, and look out for our Mimecaster Central “Legends” (identified by an “L” next to their names). See "I Will Follow": Follow Spaces, Discussions, People for more details.
  3. Follow Service Updates. Follow Service Updates, arguably the most important space you can “follow” in the community, to be informed on the latest information on Mimecast releases and announcements.
  4. Check your Inbox and set up Notifications. Stay on top of spaces / people you follow, and messages from fellow community members, by receiving notifications directly to your Inbox. See the Your Inbox and Setting Up Notifications pages for more details.
  5. Check out our Knowledge Base. Your for all Mimecast product documentation. From getting started to setting up policies, search the Knowledge Base for Legendary Customer Success with Mimecast. Visit our Knowledge Base now, and see some of our top articles here
  6. Ask a Question. Got questions? Ask it in our Community Forums and get answers from thousands of like-minded peers and experts! Visit the Community Forums now. (REMEMBER: When replying to other posts in the community, reply directly in the post itself versus from email, as replies from email will pull in signature information unwanted in a public setting). 
  7. Join a User Group. From off-topic discussions on video games in The Hangout, to exclusive Mimecast User Research studies that can earn you points and rewards, our User Groups have something for everyone. Join a User Group today.
  8. Share an Idea. Influence the future direction of the Mimecast product roadmap by raising a product idea with our Product Management team. Don’t forget to upvote your own idea, too...along with your favorites from peers! See the Influence Future Mimecast Products page for full details.
  9. Read a blog. From the latest education tips (e.g. a Top 10 List for New Mimecasters) to informal interviews and industry news, the Mimecaster Central blog is your spot to dive deeper into the world of Mimecast and its customers. You'll find it here.
  10. Get points…and rewards. Every action you take in Mimecaster Central enhances your reputation, and earns you points, that you can trade for cool swag. See the Points and Rewards page for full details.

 

Also explore the rest of our Site Help for more tips and tricks on getting the most out of Mimecaster Central!

Creating custom "news" feeds for your social followship.
Setting up a sweet, sweet profile with a unique cover photo that's the envy of the community.
Getting the latest updates on threads you've participated in, and topics important to you, delivered to your community inbox and via email.

 

The list goes on! Our community platform gives you a lot of tools for your success as Mimecast customers -- so much, in fact, that we thought it would be useful to put together a package of some of our Tips and Tricks to help you navigate the waters of Mimecaster Central...whether you're new to the site or need a quick refresher.

 

And as always, you can always follow our Site Help section within the community to stay up to date on the latest Tips and Tricks, and be in the know as new features are added!

 

Getting the most out of community functionality:

Getting Started in Mimecaster Central 

You have mail! Using your Mimecaster Central Inbox 

"I Will Follow": Follow Spaces, Discussions, People 

Make Your Homepage Your Own: Add Custom Streams 

Show Us Your Smile: Upload Your Avatar and Get Points! 

 

Getting to know Mimecaster Central's major programs/spaces:

Mimecaster Central Store: How to Earn and Redeem Points 

Become a Groupie! Join a User Group 

Have a question? We have an answer. 

Influence the Future of Mimecast Products: Share Ideas 

'Lights, Knowledge Base, Action!': How to Get More from the KB 

 

Pro Tip: Follow Community Manager Ryan Arsenault as well. He's always here to help you get your questions answered and ensure you have the tools you need to get your job done (...and is also apparently a fan of talking in the third person!).

You spoke and we listened! Many of you have told us that getting to the right information on Mimecaster Central can be tricky. As part of our commitment to enhancing the site experience and helping you find the resources you need quickly, we’re happy to introduce the new main (top) navigation (to be rolled out early next week)!

 

We hope you’ll find these changes naturally intuitive, but we want to explain where things are now located and show you what’s changed.

 

The main navigation goes from looking like this:

…into a logical series of five “drop-down” menus that encompass all of the key areas of Mimecaster Central.

 

Here’s a mock up of what these five menus will look like:

 

 

The new main navigation, then, makes this secondary nav on the homepage redundant:

Like most websites, the main nav will be your go-to for site navigation.

 

And remember, none of the parts of the site have changed – this is just a shift in how we present them. Also, the new drop downs in the navigation help us surface content areas within the site that were previously hard to find.

 

As we move further into the new year, you’ll see continued updates to the homepage and other sections of the site, designed to improve the user experience (in addition to all of the exciting content and initiatives we have planned for you already!).

 

As always, we’d love to hear your feedback in the comments below. Happy navigating across the community!

Colum McAndrew is a Technical Copy Writer responsible for the style, structure, and content in the Mimecast Knowledge Base. Having joined in February 2016, he relishes getting others thinking about language, its meaning, and how it can be used to communicate efficiently.

 

When a blockbuster movie is released, we need to know it exists in order to go and see it. Similarly, we at Mimecast need to advertise our functionality to help you get the most from it. The Knowledge Base (KB) is no different.

 

So, with the Oscars around the corner, what will win the award for Most Useful Knowledge Base Action?

 

The Actions menu

 

I was reminded of our need to market the Knowledge Base, when I was asked recently if it was possible to generate a PDF of one of the pages. The answer is yes! Did you know that you can also:

  • Bookmark a page for later reference?
  • Follow a page?

 

Let's explore these three important KB actions a bit more. 

 

Generate a Page as a PDF

 

PDFOur Knowledge Base is updated as new functionality is released, or existing functionality changes. As such, we recommend referring to it, rather than saving as a local file. However, there maybe instances where a PDF is useful in a pinch.

To generate a page as a PDF:

  1. Click on the Actions menu item.
  2. Click on the View as PDF menu item. This displays a PDF version of the page in a browser tab. From here, you can perform the following actions:

    IconAction
    Download iconDownload the PDF to a local / network drive.
    Print iconPrint the PDF.
  3. Click the browser’s Back button to return to the knowledge base page.

 

Managing Your Bookmarks

 

In much the same way as you can add an Administration Console favorite, you can bookmark a Knowledge Base page. Maybe you execute an occasional task, but not frequently enough to remember all the details. In such instances, it is useful to quickly and easily navigate to the correct KB page.

 

To bookmark a page:

  1. Click on the Actions menu item.
  2. Click on the Bookmark menu item.

 

To access your bookmarks:

  1. Click on the Search icon and either:
  2. Either:
    1. Click on the Bookmarks tab. Your recently visited bookmarks are displayed.
    2. Click on the Show All My Bookmarks link to display all your bookmarked pages.

 

Accessing Bookmarks

 

To delete a bookmark:

  1. Show all your bookmarks (see above).
  2. Click on the Settings Icon icon to the right of the page whose bookmark is to be deleted.
  3. Click on the Remove Bookmark menu item.

 

Remove a Bookmark

 

Following a Page

 

This allows you to be notified when the page is updated, and is useful if you regularly perform a task, but want to be kept informed of changes to the functionality.

Follow a PageTo follow a page:

  1. Click on the Actions menu item.
  2. Click on the Follow menu item.
  3. Click one or both of the following options:
    • Following: When the page is updated, you are notified in your connection stream.
    • Inbox: When the page is updated, you are notified in your Mimecaster Central Inbox.

 

To unfollow a page:

  1. Click on the Actions menu item.
  2. Either:
    • Click on the Following menu item to unfollow the page in both your connection stream and inbox.
    • Deselect either the Following or Inbox option.

 

Want to learn even more Mimecaster Central tips and tricks, and how to best maximize your experience in Mimecaster Central? Be sure to follow our Site Help section. 

 

Related Posts:

Have a great idea for Mimecast products and services? Know of something that would allow your peers to "get it done" more efficiently?

 

If you haven't already logged in to check out our Share Ideas section of Mimecaster Central, you're missing out on an unprecedented level of access and influence...with a direct line to Product Management!

 

The team heavily monitors Share Ideas, and from within this powerful section of Mimecaster Central, our community has the ability to share, comment, and vote on ideas, and earn points and rewards for their commitment to enhancing Mimecast offerings. Just log in to get started!

 

Explore Ideas Under Consideration


On the left-hand side of Share Ideas, you'll see a running list of ideas based on current status with our Product Management team -- whether each is "Under Consideration," "Coming Soon," or already "Delivered." Yes: We actively listen...and deliver...on our Mimecasters' best ideas (more on what makes ideas "attractive" to come in a moment).

 

Idea Status

 

And speaking of statuses, here's a quick breakdown on which each label stamped on an idea means: 

 

Idea Status

 Description

New

Newly posted. 

Active

Initially reviewed by Mimecast and open for votes, comments, and discussion.

Under Consideration

Currently being investigated and evaluated by Mimecast.

Coming soon

Adopted and available soon.

Already Offered

Already available.

For Future Consideration

Not being considered at this time, but may be in the future.

In Progress

Currently being developed.

Partially Implemented

Available, but may not be available on all platforms, for all regions/customers.

Delivered

Released to GA.

Closed

Not being considered OR duplicate idea.

 

Search for Existing Ideas


So you're amped to share your best idea...great! Before you do, just make sure it doesn't already exist. As seen below, Mimecast customers can search by likely/main keyword for an existing idea from within the search bar provided on the Share Ideas homepage (results populate in real-time). 

 

You can also get an at-a-glance of ALL recent activity within Share Ideas homepage, on the "Recent Activity" feed.

 

Raise an Idea

 

Once you've confirmed the idea doesn't already exist, raise it by selecting the "Idea" option from your Mimecaster Central "pencil" drop-down menu (this is in the top right of each page in the community). Be sure to add a descriptive title and surrounding details for the idea, along with any appropriate tags and categories.

 

The ideas most attractive to peers for voting offer:

 

  • A clear outline of a business problem to solve
  • Its importance to the customer, and why other customers should be interested
  • A clear title that summarizes the idea

 

  

 

Vote Ideas "Up" or "Down" 

 

Vote "UP" or "DOWN" ideas that are your favorites...or least, and watch them fly to the top of the movers and shakers within our vast collection of customer ideas (PRO TIP: Don't forget to also "upvote" your own idea!).

 

Get Rewarded for Sharing

 

Beyond the ability to get a potential line of dialogue going with our Product Management team -- and potentially a great idea implemented into Mimecast products -- our Mimecasters can earn points for their ideas...redeemable for swag!

 

Learn the ways you can earn Mimecaster Central swag (from ideas to beyond) right here: Mimecaster Central Store: How to Earn and Redeem Points  

 

Follow Your Own...and Other Ideas

 

And last but not least, be sure to follow all updates on your own...and others' ideas that you've voted on...by "following" the idea thread! (More on Mimecaster Central's "Following" functionality can be found here: "I Will Follow": Follow Spaces, Discussions, People)

 

You'll always be alerted within your Inbox whenever questions from fellow Mimecasters arise...or our Product Management wants to talk more about your idea, or others you're interested in.

 

Visit Share Ideas today, and influence the direction of Mimecast products and services!

 

Other recent Mimecaster Central Tips and Tricks:

 

Mimecaster Central is a wealth of knowledge and not just official documentation. Your peers have added valuable discussions and questions that bring real life scenarios to the community.  

 

Community ForumHaving an issue with setup or functionality?

Ask us how in the Community Forums

 

Want ideas on how your peers do it?

Start a discussion in the Community Forums

 

Our Community Forums give Mimecasters an opportunity to get questions answered and discuss Mimecast with other technical professionals. Your peers have already been asking questions and starting discussions. Mimecast Experts are ready to jump in and help you and give you tips.  

 

 

 

Not only can you learn from other technical professionals, you can also learn from the Mimecast Experts as they start conversations and post tips on how to utilize Mimecast to it's fullest!

 

 

More resources:

  • Need help navigating the community? Find Tips & Tricks in Site Help
  • Have an idea for a product enhancement? Tell us in Share Ideas
  • Browse official documentation in the Knowledge Base
  • Want to talk to other Admins? Join the Administrators group!
  • Get social and have fun conversations with other Mimecasters in The Hangout

Mimecaster Central has a range of excellent User Groups: Networking & Discussions By Interest for you to collaborate with your peers and learn more about Mimecast!   The User Groups are great ways to discuss specific topics and dig into the details of your conversation.  Learn about your peers' best practices or share your latest swag selfie. Joining a group allows you to meet other Mimecast users and learn from their experiences. 

 

If you have an immediate question that needs answering, our Community Forums are also available outside of the networking and discussions being conducted in our User Groups!

 

Here are a couple groups that may tickle your fancy: 

 

Calling all Admins

The Administrators group is a place where you can get into the nitty gritty of administering your email.  Ask other administrators their best practices and compare policies!

 

 

Just Hang'n around

It doesn't have to be all work and no play... The Hangout is a great place to share a funny story, a selfie with Mimecaster Swag, or the latest email meme that has you LOL! 

 

 

Points, Points, Points

Plus there are a couple missions you can earn points on for participating and joining groups. 

 

 

 

Take a look at all the User Groups: Networking & Discussions By Interest and join today!

"I walk away, walk away, I will follow..."

 

Excuse the lyric to one of my favorite U2 songs....But the message of following is the theme of this week's Tip/Trick!

 

You may have noticed a "Follow" button in certain areas of the site. Here, we'll show you what that means, what you can follow, and how you can do it, to always be up-to-date on important updates that YOU care about.

 

What is "Following?"

 

Following refers to literally what it means: As a Mimecaster, you'll be able to "follow" and always be up to date on all activity that occurs:

  • From community members you follow (i.e. when they post a status update)
  • On individual discussions or Shared Ideas (i.e. when there is a new reply to a thread)
  • Within individual spaces or user groups (i.e. by following 'Community Help,' you'll always be updated when something new is posted to this space as a whole)

 

How can I follow a fellow community member?

 

Navigate to the user profile itself of the community member you wish to follow, and you will see a 'Follow' button next to the member's name. By clicking it, the 'Follow' will in turn change to 'Following,' and you'll be up to date on activity now from this community member:

 

 

How can I follow a space?

 

To follow an area of the site (i.e. Share Ideas), navigate to the space or user group you wish to follow, and click the 'Follow' button at top right. You'll now be monitoring all activity that happens within this space. 

 

 

How can I follow an individual Shared Idea or discussion thread?

 

To follow an individual Shared Idea or discussion, navigate to the idea or discussion topic you wish to follow, and click the 'Follow' button at top right. You'll now be monitoring all activity that happens within this individual topic. 

 

 

OK, I've followed something. Where do I see these updates?

 

I'm really glad you asked this question! Whenever you click 'Follow' at any capacity (be it following users, spaces, discussions, etc.), a drop-down option of 'Following in' will appear, and you'll have the option of viewing updates from these spaces/people/discussions in your custom streams on your homepage (more info on that here: Make Your Homepage Your Own: Add Custom Streams) and within your Inbox on Mimecaster Central (more info here: You have mail! Using your Mimecaster Central Inbox).

 

 

 

Just remember to also ensure email notifications are enabled in your account as well if you wish to receive notifications on community activity directly to your work/personal email account (more info on setting these up in your Preferences here: Getting Started: Updating your Email Notifications).

 

Pro Tip:

 

Only follow what you really want to know about -- i.e. the least amount of noise for you that you'll find useful. For example, it may not be useful for you to follow the entire Shared Ideas space to be updated on every new idea or comment. On the flipside, however, it may be very useful for you to follow an individual idea within Shared Ideas that you've raised, or want updates on.

 

Want to learn even more Mimecaster Central tips and tricks, and how to best maximize your experience in Mimecaster Central? Be sure to follow our Site Help section. 

Redeem your hard-earned points now!

 

Please check out our store here: https://community.mimecast.com/store

 

How to Earn Points (via Missions and Actions)


Through Missions (All of these are available to sort through -- earned and unearned -- in the Reputation tab of your profile!):


 

 

Through Actions (note that there are daily caps on lower-value activities such as "liking" content):

Individual ActionsPoints
Join a user group (after your first group)25
Ask a question25
Create a discussion 25
Create an idea in Share Ideas space20
Reply to (answer) questions20
Someone bookmarked or shared your content10
Create a status update10
Someone voted on your poll5
Follow another community member5
Rate content5
Comment on content5
Have your comment be marked as correct5
Mark someone's reply as correct3
Someone replies to your content3
View a blog post3
Mention someone else (using @mention) 3
Someone “mentions” you3
Share a blog or discussion with another community member3
Like a piece of content2
Someone rates your content2
Vote on an idea in Share Ideas2
Someone voted on your Idea2
Vote on a poll2
Have your reply be marked as helpful2
Have your comment liked2
Mark someone’s reply as helpful2

 

What is Mimecaster Central Gamification?

 

Mimecaster Central Gamification is a system that lets you earn points, badges, levels, and even prizes as you participate in the community. Your growing expertise gains you extra benefits, recognition and Mimecaster Central Swag!

 

This adds fun to our community participation by gamifying it. This includes rewarding points and badges to motivate you to create, interact with, or view different content types. You can start by participating in the community and earning points.

Here's more about the gamification terms used in Mimecaster Central:

 

Missions

Group of actions required to earn a badge and/or points. A single mission can reward you with points, a badge, or both.

 

Badges

Fun images posted to your profile after completing a mission so everyone can see what you've accomplished.

 

Points

Tally of how much you've earned by earning badges or completing actions in the community.

 

Levels

Benchmark that represents where you stand in relation to others in the community. You can move up levels by earning points.

 

Completing Missions

Missions are created by the Community Manager to provide short-term goals to help you obtain points and badges, and reach higher levels.

Check out what missions are available in Mimecaster Central by going to the top right and clicking your avatar > View Profile > Reputation. Then click on Missions in the left column.

You can use the drop down to sort the missions by Earned and Unearned:

Each mission card tells you how many points you earn when you complete the mission and earn the badge. It also describes the mission. It might say "Create 25 pieces of content " or "Install 5 apps," and this is how you'd complete the mission.

By completing a mission, you will earn a badge and points!

 

Earning Points

Participate in the community to earn points. These points are what you need to advance to higher levels.

Basically, you can earn points by taking certain actions in your community, such as liking a blog post, creating an idea, or asking a question.

You can complete missions as a fun way of earning points and gaining new levels.

 

How do I see my Reputation and available Missions?

To see how you are ranking and available missions, visit your Profile.

1.      Click on your avatar in the top right header

2.      Select View Profile

3.      Once in your profile, you are able to click on the More link to select Reputation

4.      Once in your reputation center, you are able to see your point activity, your level, available and earned missions & badges and how to earn more points.

Here, you are also able to assign your “Me in 3” badges to your profile.

Simply drag the available badges to the grey area for "Me in 3". Other users in the community can see your Me in 3 by hovering over your name in the community.

 

How to purchase items from the Store

By participating in the community, you are able to earn points and purchase Mimecaster Central swag!

To enter the Mimecaster Store, go to your Avatar and select Store from the dropdown OR on the side banner of the home page you will find a direct link to the store.

Here you can see the available items that you can purchase with your points.

 

 


Enjoy your Mimecaster Central Swag: Wear it proud and wear it loud! 

Like Kermit the Frog once said, "It ain't easy being grey..." (OK, so it may be 'green,' but for the purposes of this exercise, roll with this analogy!). Those grey shadows you may have seen next to users' profile names indicate undefined avatars -- in other words, dreary-looking profiles with no personality or face to the name!

 

We encourage you to update the avatar in your profile, and display your personality in the community -- a headshot, a selfie or a photo that shows your beautiful/handsome mug. And there's something in it for you (more on that in a moment)!

 

 

 

How do you show your smile?

  • Select the avatar in the upper right corner
  • Click Edit profile
  • Click on the Avatar Tab



  • From here, click 'Add another avatar' and follow the prompts to upload your headshot. Once uploaded, be sure it is selected as the default image (the circle in the photo above), then click 'Finished' when complete.

 

Your avatar will then be shown in the community for others to connect with:

  

 

 

And voila -- doesn't that profile look much more beautiful or handsome? Oh yeah -- and going back to that topic of there being something in it for you: You'll receive 75 points to use towards sweet Mimecaster Central swag just for uploading your headshot as your image! 

 

For more information on Points and Rewards as a whole and to see other ways you can earn points beyond just uploading avatars, check out the following blog (we've recently refreshed with new ways to earn!):

Mimecaster Central Store: How to Earn and Redeem Points 

 

Also see:

We'll bet that many of you are on social networks, whether Facebook, Twitter, or LinkedIn, to name a few. Mimecaster Central isn't that different in its functionality (i.e. you can "like" content, have and maintain your own social profile, add other users to your own personal network, and so forth). In short, it's a very social platform, too! 

 

One area in particular that's extremely social and inviting, for an at-a-glance-view of everything going on in your world of groups, users you're following, etc. (think your Facebook news feed), is your News & Activity streams, located on the homepage just below the faces of our experts and legends:

 

 

Get to know your streams

 

Clicking into each stream individually will give you a quick at-a-glance of all the latest activity in each area. As an example, here's all of the most recent discussions happening in our forums, by clicking Mimecaster Discussions. Note that you can sort by either Most Recent, or Top & Trending, too:

 

 

Add your own custom streams, too

 

A fiend for even more information? Our out-of-the-box streams not enough? You can also add custom streams that give you the latest and greatest information happening in any area of the community...or to keep tabs on important power-users within Mimecaster Central.

 

For the purposes of this how-to blog, let's create a custom stream to follow Community Manager Ryan Arsenault (and who wouldn't want to follow that dashing fellow?).

 

Clicking the + icon will bring you to a screen to add a custom stream:

 

 

On the New Stream page you are brought to, to create a custom stream of following Ryan (all action items are circled in the image below):

 

1) Under Stream Name, name this custom stream something to your liking, and that identifies the area or person whose activities you'd like to follow -- here, we've named it Ryan's Updates

2) Run a Search for Ryan Arsenault

3) Click 'Add' when the search result for Ryan comes up, to add his activity to this new custom stream

4) Most important is to click the "Done" box at top-right of this new stream to save it in your view of streams on the Mimecaster Central homepage.

 

And voila -- Ryan's Updates are now on your homepage news/activity feed! Ever need to edit the stream or delete it altogether? The pencil and x icons (circled below), respectively, will take care of these tasks for you.

 

 

With these simple steps, you're well on your way to a very social experience -- like the Facebook News feed -- with everything you want to know currently happening in the areas of Mimecaster Central YOU want to know about. 

Please join us in welcoming Ryan Arsenault as our new Mimecaster Community Manager! 

Make sure to give Ryan a warm welcome to the community. Say Hello!

 

Ryan ArsenaultHello from Your New Community Manager 

 

Just wanted to introduce myself to the community: Ryan Arsenault here -- joining Mimecast and Mimecaster Central as your Community Manager. Pleasure to meet all of you on what is my first week here!  Read More

 

Have you seen the green notification bell by your avatar? That's your community inbox! 

 

Your Mimecaster Central Inbox is where you can find your notifications on the items you are following, messages from other members and check your point status.  Each of you have your own inbox that is private to you. 

 

Let's take a look at what the inbox can offer:

 

 

Notifications on the items you contributed to the community

When you ask a question, share an idea, or create a a conversation in the community, you will receive a notification when other members participate (such as commenting or liking). Those notifications will display in your inbox. 

 

Direct Messages

You are able to send private messages to other members (when you have both followed each other) and have conversations privately in your inbox... just like email!

 

Keep track of your points

You are able to view the leaderboard and how many points you have. 

 

Visit your Inbox today and see if "You have mail"!

 

 

 

 

Also take a look at:

Getting Started: Updating your Email Notifications 

Time Zone and Locale Preferences

Explore the Features: Understanding My Updates  

A planned maintenance upgrade was performed on Mimecast central on Friday, July 29th.  With that comes some really exciting enhancements to Mimecaster Central!

 

 

 

Take a peek at what has changed:

 

click on images to make them larger

 

 

 

Profile Redesign

0_EntireProfile 2.pngThe Profile has been redesigned to have a more content-centric layout, that highlights the content the user has been involved with in the community.

 

Profile Banner: You will now have the ability to upload a large banner on the top of the page that reflects your personality.

 

Profile Header: has been updated to have a better glimpse of who you are. This area includes several key items - the main user details, profile photo, and actions.

2_ProfileHeader.png

 

 

Avatar/Image: We now show your avatar as the photo front and center in your profile. This will help people recognize who you are in the community since the avatar is what they see whenever you create or interact with content and in streams. We recommend that you update your profile photo to be a real photo of yourself, rather than a cartoon avatar.

 

Points: The ability to see your points is located near the top of the banner and is clickable to take you to your reputation board.

 

Location setting: You can set your location without editing the profile - simply click the input and type in the location and it will add it for you.

 

 

Rich Text Editor updates

Full+RTE.pngThe content editor used everyday when authoring and editing content within the community, also referred to as the RTE (Rich Text Editor) and developed by TinyMCE, is getting a massive upgrade from version 3.0 to version 4.0.

 

In addition to that, we're modernizing the look and feel to a simpler, more usable format following the streamlined theme happening throughout the community.

 

 

Full Toolbar: Documents and blog posts will still have the full editor you're used to using today. @mention and #tag have been added to a prominent, easy-to-click location.

Screen+Shot+2016-06-30+at+3.42.53+PM 2.png

 

 

Personal Insights

PersonalInsights752016v2.4.pngPersonal Insights will provide every community user with a knowledge of their social graph and the impact of their contributions in the Mimecaster Central community. How cool is that?!!

 

You will now be able to know what your social graph, most popular content, contribution trends and  personal reach, impact and sentiment are based on the items you post in the community.

Welcome aboard! So youve signed up for Mimecaster Central Now what?

We have created this Getting Startedguide to get you up and running in the community.

 

This guide will cover:

 

 

Fill In Your Profile

Filling out your profile will be the first prompt you receive upon signing on to the community. You will be given a random avatar when signing on. We recommend you update this with your actual picture and add a little personality to your profile.

 

To edit your profile:
  1. Click on your avatar in the top right hand corner of any community page
  2. Select “Edit Profile”

Screen Shot 2016-07-05 at 4.29.11 PM.png

 

There will be a number of required fields (Name, Email, Title, and Region) however we suggest to fill in as much information as your comfortable giving. Only Mimecast customers, partners, and employees will be able to view these details.

 

Learn more about your profile and avatar:

Get Started: Complete Your Profile

 

 

 

 

 

Ask a Question

Asking and answering questions is the real crux of why this community was built. The majority of questions will be guided through the community forums; however, specific questions can be posted in user groups as well.

 

To ask a question:

  1. Click into the area where you would like to ask a question (Community Forums or
    User Groups: Networking & Discussions By Interest )
  2. On the community forum landing page there is a box where you can directly ask any
    question
    Screen Shot 2016-07-05 at 4.48.58 PM.png
    Or
  3. Click down the “Actions” tab and you will be able to ask a question or start a discussion.

Screen Shot 2016-07-05 at 4.51.06 PM.png

 

Also check out Helpful Answers in the community!

 

 

 

Join a Group

Joining a group is the best space to discuss specific areas of interest. There are a number of different groups available in the “User Groups” section of the community. There are some private groups where membership must be granted by the group manager.

To join the group:

    1. Click into the User Groups: Networking & Discussions By Interest section of the community
      Screen Shot 2016-07-05 at 4.54.15 PM.png
    2. Click “Visit” or “Request to Join” on the group you would like to explore.

      Screen Shot 2016-07-05 at 4.55.42 PM.png

    3. Once in the group you must click “Join” group in the top right hand corner of the group to become a member
    4. Click “Following” next to the join group button to receive inbox or e-mail notifications when activity happens in the group

Screen Shot 2016-07-05 at 5.00.30 PM.png

 

 

 

Also see:

Mimecaster Central Site Overview 

Explore the Features: Understanding My Updates

 

 


Find more helpful tips in Site Help.

Not finding help? Ask a question!