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A planned maintenance upgrade was performed on Mimecast central on Friday, July 29th.  With that comes some really exciting enhancements to Mimecaster Central!




Take a peek at what has changed:


click on images to make them larger




Profile Redesign

0_EntireProfile 2.pngThe Profile has been redesigned to have a more content-centric layout, that highlights the content the user has been involved with in the community.


Profile Banner: You will now have the ability to upload a large banner on the top of the page that reflects your personality.


Profile Header: has been updated to have a better glimpse of who you are. This area includes several key items - the main user details, profile photo, and actions.




Avatar/Image: We now show your avatar as the photo front and center in your profile. This will help people recognize who you are in the community since the avatar is what they see whenever you create or interact with content and in streams. We recommend that you update your profile photo to be a real photo of yourself, rather than a cartoon avatar.


Points: The ability to see your points is located near the top of the banner and is clickable to take you to your reputation board.


Location setting: You can set your location without editing the profile - simply click the input and type in the location and it will add it for you.



Rich Text Editor updates

Full+RTE.pngThe content editor used everyday when authoring and editing content within the community, also referred to as the RTE (Rich Text Editor) and developed by TinyMCE, is getting a massive upgrade from version 3.0 to version 4.0.


In addition to that, we're modernizing the look and feel to a simpler, more usable format following the streamlined theme happening throughout the community.



Full Toolbar: Documents and blog posts will still have the full editor you're used to using today. @mention and #tag have been added to a prominent, easy-to-click location.

Screen+Shot+2016-06-30+at+3.42.53+PM 2.png



Personal Insights

PersonalInsights752016v2.4.pngPersonal Insights will provide every community user with a knowledge of their social graph and the impact of their contributions in the Mimecaster Central community. How cool is that?!!


You will now be able to know what your social graph, most popular content, contribution trends and  personal reach, impact and sentiment are based on the items you post in the community.

Welcome aboard! So youve signed up for Mimecaster Central Now what?

We have created this Getting Startedguide to get you up and running in the community.


This guide will cover:



Fill In Your Profile

Filling out your profile will be the first prompt you receive upon signing on to the community. You will be given a random avatar when signing on. We recommend you update this with your actual picture and add a little personality to your profile.


To edit your profile:
  1. Click on your avatar in the top right hand corner of any community page
  2. Select “Edit Profile”

Screen Shot 2016-07-05 at 4.29.11 PM.png


There will be a number of required fields (Name, Email, Title, and Region) however we suggest to fill in as much information as your comfortable giving. Only Mimecast customers, partners, and employees will be able to view these details.


Learn more about your profile and avatar:

Get Started: Complete Your Profile






Ask a Question

Asking and answering questions is the real crux of why this community was built. The majority of questions will be guided through the community forums; however, specific questions can be posted in user groups as well.


To ask a question:

  1. Click into the area where you would like to ask a question (Community Forums or
    Community User Groups )
  2. On the community forum landing page there is a box where you can directly ask any
    Screen Shot 2016-07-05 at 4.48.58 PM.png
  3. Click down the “Actions” tab and you will be able to ask a question or start a discussion.

Screen Shot 2016-07-05 at 4.51.06 PM.png


Also check out Helpful Answers in the community!




Join a Group

Joining a group is the best space to discuss specific areas of interest. There are a number of different groups available in the “User Groups” section of the community. There are some private groups where membership must be granted by the group manager.

To join the group:

    1. Click into the Community User Groups section of the community
      Screen Shot 2016-07-05 at 4.54.15 PM.png
    2. Click “Visit” or “Request to Join” on the group you would like to explore.

      Screen Shot 2016-07-05 at 4.55.42 PM.png

    3. Once in the group you must click “Join” group in the top right hand corner of the group to become a member
    4. Click “Following” next to the join group button to receive inbox or e-mail notifications when activity happens in the group

Screen Shot 2016-07-05 at 5.00.30 PM.png




Also see:

Mimecaster Central Site Overview 

Explore the Features: Understanding My Updates



Find more helpful tips in Site Help.

Not finding help? Ask a question!



We heard your feedback and updated the community to better serve your needs. 



Here is a brief overview:

Screen Shot 2016-06-30 at 4.24.44 PM.png


  • The top image still includes the quick search bar for your locate resources and Knowledge Base articles.
  • There are also easy clicks to the most used areas, such as Knowledge Base, Forums and Ideas.



  • Screen Shot 2016-06-30 at 4.25.05 PM.pngThen we have featured Experts and Mimecast Legends. These individuals are highlighted on the page so you can learn more about them.  Click on their image to visit their profile, learn more about them and follow their activity in the community!


  • Screen Shot 2016-07-01 at 9.15.01 AM.pngAfter the experts is a custom view based on what you are following and interacting with in the community. See the latest activity in the community and your active discussions.


  • In the right column, keep up to date on the key events, trending people and latest training opportunities.






Check out the changes and tell us what you think of the new design!