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7 Posts authored by: user.RZYHBOK9oJ Employee

Our community membership has grown substantially in the past couple of years, and with that, so too has the volume of content within Mimecaster Central. Recent feedback has mentioned that with all of these resources, it can sometimes be difficult to find what you need.

 

As a result, we're pleased to introduce Promoted Content, now included in search results across all of Mimecaster Central, to better enhance your experience in finding the resources you need quickly.

 

The team has been hard at work pairing our most commonly searched terms in the community with "Promoted" results that will appear at the top (think 'promoted' ads within social media platforms you use -- only this promoted content isn't trying to sell you something ).

 

These special results at the top will always be designated with a blue "Promoted" box:

 

 

Note that our work here isn't done. Not only will we continue to tweak and add results to make our most important documentation more available with ease, but we want to hear from you! Which terms or products are you always searching for? Which content would you like to see paired with these terms in the Search Results? (i.e. think impactful content that's helped many in a pinch and has wide appeal).

 

Leave your feedback in the comments below, and Happy Searching .

Please note: Any urgent or specific issues that require Support troubleshooting in private should go directly to Support versus our community. 

 

New to the community? Here’s 10 ways to get the most out of your experience on Mimecaster Central. The parts of the site outlined here are also all accessible in the top left navigation/dropdown menus of the community.

 

Haven't registered yet? Click 'Log in' at the top to log in with your Mimecast credentials and get started.

 

Feel free to introduce yourself to the community as well before you get started with these Top 10!

 

NOW, onto the good stuff!

 

  1. Personalize your profile. See our Get Started: Complete Your Profile tip for more details, and ensure your profile display name is unique and accurate: Making Sure Your Display Name is Accurate in Mimecaster Central 
  2. Follow your favorites. Stay up to date on any community member OR space/discussion activity. Start by following our Community Manager, Ryan Arsenault, and look out for our customer “Legends” (identified by an “L” next to their names) and employees (identified by an "m"). See "I Will Follow": Follow Spaces, Discussions, People.
  3. Follow Service Updates. Follow Service Updates to be informed about the latest information on Mimecast releases and announcements.
  4. Check your Inbox and set up Email Notifications. Stay on top of spaces / people you follow, and messages from fellow community members. See the Your Inbox and Setting Up Notifications pages for more details.
  5. Check out our Knowledge Base. Your home for all Mimecast product documentation. Visit our Knowledge Base now, and see some of our top articles here
  6. Ask a Question. Got questions? Ask it in our Community Forums and get answers from thousands of like-minded peers and experts! Visit the Community Forums now
  7. Join a User Group. From off-topic discussions in The Hangout, to Healthcare best practices and exclusive Mimecast User Research studies, our User Groups have something for everyone. Join a User Group today.
  8. Share an Idea. Raise a product idea with our Product Management team! Don’t forget to upvote your own idea, too...and search existing ideas from peers. See the Influence Future Mimecast Products page for full details.
  9. Read a blog. From the latest education tips (e.g. a Top 10 List for New Mimecasters) to informal interviews, the Mimecaster Central blog is your spot to dive deeper into the world of Mimecast. Follow the community Blog now.
  10. Get points…and rewards. Every action you take in Mimecaster Central enhances your reputation, and earns you points. See the Points and Rewards page for full details.

 

ALSO:

Download our Mimecast Continuity Planning Manual...to always be prepared. 

Creating custom "news" feeds for your social followship.
Setting up a sweet, sweet profile with a unique cover photo that's the envy of the community.
Getting the latest updates on threads you've participated in, and topics important to you, delivered to your community inbox and via email.

 

The list goes on! Our community platform gives you a lot of tools for your success as Mimecast customers -- so much, in fact, that we thought it would be useful to put together a package of some of our Tips and Tricks to help you navigate the waters of Mimecaster Central...whether you're new to the site or need a quick refresher.

 

And as always, you can always follow our Site Help section within the community to stay up to date on the latest Tips and Tricks, and be in the know as new features are added!

 

Getting the most out of community functionality:

Getting Started in Mimecaster Central 

You have mail! Using your Mimecaster Central Inbox 

"I Will Follow": Follow Spaces, Discussions, People 

Make Your Homepage Your Own: Add Custom Streams 

Show Us Your Smile: Upload Your Avatar and Get Points! 

 

Getting to know Mimecaster Central's major programs/spaces:

Mimecaster Central: How Points/Rewards Work 

Become a Groupie! Join a User Group 

Have a question? We have an answer. 

Influence the Future of Mimecast Products: Share Ideas 

'Lights, Knowledge Base, Action!': How to Get More from the KB 

 

Pro Tip: Follow Community Manager Ryan Arsenault as well. He's always here to help you get your questions answered and ensure you have the tools you need to get your job done (...and is also apparently a fan of talking in the third person!).

You spoke and we listened! Many of you have told us that getting to the right information on Mimecaster Central can be tricky. As part of our commitment to enhancing the site experience and helping you find the resources you need quickly, we’re happy to introduce the new main (top) navigation (to be rolled out early next week)!

 

We hope you’ll find these changes naturally intuitive, but we want to explain where things are now located and show you what’s changed.

 

The main navigation goes from looking like this:

…into a logical series of five “drop-down” menus that encompass all of the key areas of Mimecaster Central.

 

Here’s a mock up of what these five menus will look like:

 

 

The new main navigation, then, makes this secondary nav on the homepage redundant:

Like most websites, the main nav will be your go-to for site navigation.

 

And remember, none of the parts of the site have changed – this is just a shift in how we present them. Also, the new drop downs in the navigation help us surface content areas within the site that were previously hard to find.

 

As we move further into the new year, you’ll see continued updates to the homepage and other sections of the site, designed to improve the user experience (in addition to all of the exciting content and initiatives we have planned for you already!).

 

As always, we’d love to hear your feedback in the comments below. Happy navigating across the community!

Have a great idea for Mimecast products and services? Know of something that would allow your peers to "get it done" more efficiently?

 

Log in and check out our Share Ideas section of Mimecaster Central to get a direct line to our Product Management team!

 

The team monitors all ideas in Share Ideas, and from within this powerful space, our community has the ability to share, comment, and vote on Mimecast product enhancement requests. NOTE: While Product Management actively reviews product ideas, it will be those that rise to the top in "score," and provide value for many customers, that will get our eye first!

 

Idea Status

 

Here's a quick breakdown on which each label stamped on an idea means: 

 

Idea Status

 Description

New

Newly posted. 

Researching

Initially reviewed by Mimecast and open for votes, comments, and discussion.

Roadmap

Scheduled on Mimecast's product roadmap.

In Development

Currently in development and available soon.

CLOSED: Already Offered

Already available.

CLOSED: Will Not Be Delivered

Will not be delivered at this time.

CLOSED: As Designed

Workflow works as designed.
CLOSED: Delivered

Released to GA.

CLOSED: Duplicate

A similar idea (referenced in the closed idea/post) already exists.

 

Search for Existing Ideas


So you're amped to share your best idea...great! Before you do, just make sure it doesn't already exist. As seen below, Mimecast customers can search by likely/main keyword for an existing idea from within the search bar provided on the Share Ideas homepage (results populate in real-time). 

 

You can also get an at-a-glance of ALL recent activity within Share Ideas homepage, on the "Recent Activity" feed.

 

Raise an Idea

 

Once you've confirmed the idea doesn't already exist, raise it by selecting the "Idea" option from your Mimecaster Central "pencil" drop-down menu (this is in the top right of each page in the community). Be sure to add a descriptive title and surrounding details for the idea, along with any appropriate tags and categories.

 

The most attractive ideas contain:

 

  • A clear outline of a business problem to solve
  • Its importance to the customer, and why other customers should be interested
  • A clear title that summarizes the idea
  • A lot of support from fellow peers/customers!

 

  

 

Vote Ideas "Up" or "Down" 

 

Vote "UP" or "DOWN" ideas that are your favorites...or least, and watch them fly to the top of the movers and shakers within our vast collection of customer ideas (PRO TIP: Don't forget to also "upvote" your own idea!).

 

Follow Your Own...and Other Ideas

 

And last but not least, be sure to follow all updates on your own...and others' ideas that you've voted on...by "following" the idea thread! (More on Mimecaster Central's "Following" functionality can be found here: "I Will Follow": Follow Spaces, Discussions, People)

 

You'll always be alerted within your Inbox whenever questions from fellow Mimecasters arise...or our Product Management wants to talk more about your idea, or others you're interested in.

 

Visit Share Ideas today, and influence the direction of Mimecast products and services!

 

Other recent Mimecaster Central Tips and Tricks:

 

"I walk away, walk away, I will follow..."

 

Excuse the lyric to one of my favorite U2 songs....But the message of following is the theme of this week's Tip/Trick!

 

You may have noticed a "Follow" button in certain areas of the site. Here, we'll show you what that means, what you can follow, and how you can do it, to always be up-to-date on important updates that YOU care about.

 

What is "Following?"

 

Following refers to literally what it means: As a Mimecaster, you'll be able to "follow" and always be up to date on all activity that occurs:

  • From community members you follow (i.e. when they post a status update)
  • On individual discussions or Shared Ideas (i.e. when there is a new reply to a thread)
  • Within individual spaces or user groups (i.e. by following 'Community Help,' you'll always be updated when something new is posted to this space as a whole)

 

How can I follow a fellow community member?

 

Navigate to the user profile itself of the community member you wish to follow, and you will see a 'Follow' button next to the member's name. By clicking it, the 'Follow' will in turn change to 'Following,' and you'll be up to date on activity now from this community member:

 

 

How can I follow a space?

 

To follow an area of the site (i.e. Share Ideas), navigate to the space or user group you wish to follow, and click the 'Follow' button at top right. You'll now be monitoring all activity that happens within this space. 

 

 

How can I follow an individual Shared Idea or discussion thread?

 

To follow an individual Shared Idea or discussion, navigate to the idea or discussion topic you wish to follow, and click the 'Follow' button at top right. You'll now be monitoring all activity that happens within this individual topic. 

 

 

OK, I've followed something. Where do I see these updates?

 

I'm really glad you asked this question! Whenever you click 'Follow' at any capacity (be it following users, spaces, discussions, etc.), a drop-down option of 'Following in' will appear, and you'll have the option of viewing updates from these spaces/people/discussions in your custom streams on your homepage (more info on that here: Make Your Homepage Your Own: Add Custom Streams) and within your Inbox on Mimecaster Central (more info here: You have mail! Using your Mimecaster Central Inbox).

 

 

 

Just remember to also ensure email notifications are enabled in your account as well if you wish to receive notifications on community activity directly to your work/personal email account (more info on setting these up in your Preferences here: Getting Started: Updating your Email Notifications).

 

Pro Tip:

 

Only follow what you really want to know about -- i.e. the least amount of noise for you that you'll find useful. For example, it may not be useful for you to follow the entire Shared Ideas space to be updated on every new idea or comment. On the flipside, however, it may be very useful for you to follow an individual idea within Shared Ideas that you've raised, or want updates on.

 

Want to learn even more Mimecaster Central tips and tricks, and how to best maximize your experience in Mimecaster Central? Be sure to follow our Site Help section. 

Redeem your hard-earned points now!

 

Please check out our store here: https://community.mimecast.com/store

 

How to Earn Points (via Missions and Actions)


Through Missions (All of these are available to sort through -- earned and unearned -- in the Reputation tab of your profile!):


 

 

Through Actions (note that there are daily caps on lower-value activities such as "liking" content. Activities such as answering questions will ultimately earn you even more!):

Individual ActionsPoints
Have your reply be marked as correct30
Have your reply be marked as helpful20
Ask a question20
Create a discussion 20
Create an idea in Share Ideas space20
Reply to (answer) questions20
Someone bookmarked or shared your content10
Create a status update10
Join a user group (after your first group)10
Follow another community member5
Rate content5
Comment on content5
Mark someone's reply as correct3
Someone replies to your content3
View a blog post3
Mention someone else (using @mention) 3
Someone “mentions” you3
Share a blog or discussion with another community member3
Like a piece of content2
Someone rates your content2
Vote on an idea in Share Ideas2
Someone voted on your Idea2
Vote on a poll2
Have your comment liked2
Mark someone’s reply as helpful2

 

What is Mimecaster Central Gamification?

 

Mimecaster Central Gamification is a system that lets you earn points, badges, levels, and even prizes as you participate in the community. Your growing expertise gains you extra benefits, recognition and Mimecaster Central Swag!

 

This adds fun to our community participation by gamifying it. This includes rewarding points and badges to motivate you to create, interact with, or view different content types. You can start by participating in the community and earning points.

Here's more about the gamification terms used in Mimecaster Central:

 

Missions

Group of actions required to earn a badge and/or points. A single mission can reward you with points, a badge, or both.

 

Badges

Fun images posted to your profile after completing a mission so everyone can see what you've accomplished.

 

Points

Tally of how much you've earned by earning badges or completing actions in the community.

 

Levels

Benchmark that represents where you stand in relation to others in the community. You can move up levels by earning points.

 

Completing Missions

Missions are created by the Community Manager to provide short-term goals to help you obtain points and badges, and reach higher levels.

Check out what missions are available in Mimecaster Central by going to the top right and clicking your avatar > View Profile > Reputation. Then click on Missions in the left column.

You can use the drop down to sort the missions by Earned and Unearned:

Each mission card tells you how many points you earn when you complete the mission and earn the badge. It also describes the mission. It might say "Create 25 pieces of content " or "Install 5 apps," and this is how you'd complete the mission.

By completing a mission, you will earn a badge and points!

 

Earning Points

Participate in the community to earn points. These points are what you need to advance to higher levels.

Basically, you can earn points by taking certain actions in your community, such as liking a blog post, creating an idea, or asking a question.

You can complete missions as a fun way of earning points and gaining new levels.

 

How do I see my Reputation and available Missions?

To see how you are ranking and available missions, visit your Profile.

1.      Click on your avatar in the top right header

2.      Select View Profile

3.      Once in your profile, you are able to click on the More link to select Reputation

4.      Once in your reputation center, you are able to see your point activity, your level, available and earned missions & badges and how to earn more points.

Here, you are also able to assign your “Me in 3” badges to your profile.

Simply drag the available badges to the grey area for "Me in 3". Other users in the community can see your Me in 3 by hovering over your name in the community.

 

How to purchase items from the Store

By participating in the community, you are able to earn points and purchase Mimecaster Central swag!

To enter the Mimecaster Store, go to your Avatar and select Store from the dropdown OR on the side banner of the home page you will find a direct link to the store.

Here you can see the available items that you can purchase with your points.

 

 


Enjoy your Mimecaster Central Swag: Wear it proud and wear it loud!