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7 Posts authored by: user.xN94BFK6KOz Employee

Mimecaster Central is a wealth of knowledge and not just official documentation. Your peers have added valuable discussions and questions that bring real life scenarios to the community.  


Community ForumHaving an issue with setup or functionality?

Ask us how in the Community Forums


Want ideas on how your peers do it?

Start a discussion in the Community Forums


Our Community Forums give Mimecasters an opportunity to get questions answered and discuss Mimecast with other technical professionals. Your peers have already been asking questions and starting discussions. Mimecast Experts are ready to jump in and help you and give you tips.  




Not only can you learn from other technical professionals, you can also learn from the Mimecast Experts as they start conversations and post tips on how to utilize Mimecast to it's fullest!



More resources:

  • Need help navigating the community? Find Tips & Tricks in Site Help
  • Have an idea for a product enhancement? Tell us in Share Ideas
  • Browse official documentation in the Knowledge Base
  • Want to talk to other Admins? Join the Administrators group!
  • Get social and have fun conversations with other Mimecasters in The Hangout

Mimecaster Central has a range of excellent Community User Groups for you to collaborate with your peers and learn more about Mimecast!   The User Groups are great ways to discuss specific topics and dig into the details of your conversation.  Learn about your peers' best practices or share your latest swag selfie. Joining a group allows you to meet other Mimecast users and learn from their experiences. 


If you have an immediate question that needs answering, our Community Forums are also available outside of the networking and discussions being conducted in our User Groups!


Here are a couple groups that may tickle your fancy: 


Calling all Admins

The Administrators group is a place where you can get into the nitty gritty of administering your email.  Ask other administrators their best practices and compare policies!


Just Hang'n around

It doesn't have to be all work and no play... The Hangout is a great place to share a funny story, a selfie with Mimecaster Swag, or the latest email meme that has you LOL! 



Points, Points, Points

Plus there are a couple missions you can earn points on for participating and joining groups. 




Take a look at all the Community User Groups and join today!

Like Kermit the Frog once said, "It ain't easy being grey..." (OK, so it may be 'green,' but for the purposes of this exercise, roll with this analogy!). Those grey shadows you may have seen next to users' profile names indicate undefined avatars -- in other words, dreary-looking profiles with no personality or face to the name!


We encourage you to update the avatar in your profile, and display your personality in the community -- a headshot, a selfie or a photo that shows your beautiful/handsome mug. And there's something in it for you (more on that in a moment)!




How do you show your smile?

  • Select the avatar in the upper right corner
  • Click Edit profile
  • Click on the Avatar Tab

  • From here, click 'Add another avatar' and follow the prompts to upload your headshot. Once uploaded, be sure it is selected as the default image (the circle in the photo above), then click 'Finished' when complete.


Your avatar will then be shown in the community for others to connect with:




And voila -- doesn't that profile look much more beautiful or handsome? Oh yeah -- and going back to that topic of there being something in it for you: You'll receive 75 points to use towards sweet Mimecaster Central swag just for uploading your headshot as your image! 


For more information on Points and Rewards as a whole and to see other ways you can earn points beyond just uploading avatars, check out the following blog (we've recently refreshed with new ways to earn!):

Mimecaster Central: How Points/Rewards Work 


Also see:

We'll bet that many of you are on social networks, whether Facebook, Twitter, or LinkedIn, to name a few. Mimecaster Central isn't that different in its functionality (i.e. you can "like" content, have and maintain your own social profile, add other users to your own personal network, and so forth). In short, it's a very social platform, too! 


One area in particular that's extremely social and inviting, for an at-a-glance-view of everything going on in your world of groups, users you're following, etc. (think your Facebook news feed), is your News & Activity streams, located on the homepage just below the faces of our experts and legends:



Get to know your streams


Clicking into each stream individually will give you a quick at-a-glance of all the latest activity in each area. As an example, here's all of the most recent discussions happening in our forums, by clicking Mimecaster Discussions. Note that you can sort by either Most Recent, or Top & Trending, too:



Add your own custom streams, too


A fiend for even more information? Our out-of-the-box streams not enough? You can also add custom streams that give you the latest and greatest information happening in any area of the community...or to keep tabs on important power-users within Mimecaster Central.


For the purposes of this how-to blog, let's create a custom stream to follow Community Manager Ryan Arsenault (and who wouldn't want to follow that dashing fellow?).


Clicking the + icon will bring you to a screen to add a custom stream:



On the New Stream page you are brought to, to create a custom stream of following Ryan (all action items are circled in the image below):


1) Under Stream Name, name this custom stream something to your liking, and that identifies the area or person whose activities you'd like to follow -- here, we've named it Ryan's Updates

2) Run a Search for Ryan Arsenault

3) Click 'Add' when the search result for Ryan comes up, to add his activity to this new custom stream

4) Most important is to click the "Done" box at top-right of this new stream to save it in your view of streams on the Mimecaster Central homepage.


And voila -- Ryan's Updates are now on your homepage news/activity feed! Ever need to edit the stream or delete it altogether? The pencil and x icons (circled below), respectively, will take care of these tasks for you.



With these simple steps, you're well on your way to a very social experience -- like the Facebook News feed -- with everything you want to know currently happening in the areas of Mimecaster Central YOU want to know about. 

Please join us in welcoming Ryan Arsenault as our new Mimecaster Community Manager! 

Make sure to give Ryan a warm welcome to the community. Say Hello!


Ryan ArsenaultHello from Your New Community Manager 


Just wanted to introduce myself to the community: Ryan Arsenault here -- joining Mimecast and Mimecaster Central as your Community Manager. Pleasure to meet all of you on what is my first week here!  Read More


Have you seen the green notification bell by your avatar? That's your community inbox! 


Your Mimecaster Central Inbox is where you can find your notifications on the items you are following, messages from other members and check your point status.  Each of you have your own inbox that is private to you. 


Let's take a look at what the inbox can offer:



Notifications on the items you contributed to the community

When you ask a question, share an idea, or create a a conversation in the community, you will receive a notification when other members participate (such as commenting or liking). Those notifications will display in your inbox. 


Direct Messages

You are able to send private messages to other members (when you have both followed each other) and have conversations privately in your inbox... just like email!


Keep track of your points

You are able to view the leaderboard and how many points you have. 


Visit your Inbox today and see if "You have mail"!





Also take a look at:

Getting Started: Updating your Email Notifications 

Mimecaster Central Time Zone and Locale Preferences

Explore the Features: Understanding My Updates  

Welcome aboard! So youve signed up for Mimecaster Central Now what?

We have created this Getting Startedguide to get you up and running in the community.


This guide will cover:



Fill In Your Profile

Filling out your profile will be the first prompt you receive upon signing on to the community. You will be given a random avatar when signing on. We recommend you update this with your actual picture and add a little personality to your profile.


To edit your profile:
  1. Click on your avatar in the top right hand corner of any community page
  2. Select “Edit Profile”

Screen Shot 2016-07-05 at 4.29.11 PM.png


There will be a number of required fields (Name, Email, Title, and Region) however we suggest to fill in as much information as your comfortable giving. Only Mimecast customers, partners, and employees will be able to view these details.


Learn more about your profile and avatar:

Get Started: Complete Your Profile






Ask a Question

Asking and answering questions is the real crux of why this community was built. The majority of questions will be guided through the community forums; however, specific questions can be posted in user groups as well.


To ask a question:

  1. Click into the area where you would like to ask a question (Community Forums or
    Community User Groups )
  2. On the community forum landing page there is a box where you can directly ask any
    Screen Shot 2016-07-05 at 4.48.58 PM.png
  3. Click down the “Actions” tab and you will be able to ask a question or start a discussion.

Screen Shot 2016-07-05 at 4.51.06 PM.png


Also check out Helpful Answers in the community!




Join a Group

Joining a group is the best space to discuss specific areas of interest. There are a number of different groups available in the “User Groups” section of the community. There are some private groups where membership must be granted by the group manager.

To join the group:

    1. Click into the Community User Groups section of the community
      Screen Shot 2016-07-05 at 4.54.15 PM.png
    2. Click “Visit” or “Request to Join” on the group you would like to explore.

      Screen Shot 2016-07-05 at 4.55.42 PM.png

    3. Once in the group you must click “Join” group in the top right hand corner of the group to become a member
    4. Click “Following” next to the join group button to receive inbox or e-mail notifications when activity happens in the group

Screen Shot 2016-07-05 at 5.00.30 PM.png




Also see:

Mimecaster Central Site Overview 

Explore the Features: Understanding My Updates



Find more helpful tips in Site Help.

Not finding help? Ask a question!