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2017

Michael Conley is the Director of Service Delivery Enablement at Mimecast. He has enjoyed assisting customers and growing a legendary support team since 2012. Michael was the FY16 Mimecaster of the Year.

 

2017 is shaping up to be yet another an exciting year for learning at Mimecast. Adding value to the Mimecast brand through education and enablement is a cornerstone of all that is Legendary Customer Success. You will hear more about this exciting program in the coming months.

 

If you haven't seen my previous Mimecast 101 community post on Track and Trace, I also encourage you to take a look. My goal with this series is to take the real-world lessons we’ve learned from our support teams and customers around the world and distill them into easy-to-understand troubleshooting concepts.

 

For this one, I have put together a new video below on troubleshooting basic authentication issues, using only a few basic steps, to help viewers identify and remediate common authentication issues.

 

As always, if you have any ideas, questions, or just want to say hi – please follow my profile, or leave a comment below. I am passionate about learning and teaching, and hope to pass some of my enthusiasm on to you!

 

 

Check out Mike's other Mimecast 101 video postMimecast 101: Track and Trace [Video] 

Rob Otoka is a Senior Program Manager in the Customer Transformation and Innovation Team. Upon joining Mimecast in June 2012, Rob worked with customers to implement Mimecast’s products and services. In 2014, a new role brought his expertise to the ongoing management of the Customer Experience Measurement Program and Legendary Customer Success™ initiatives including the rollout of Mimecaster Central.

 

Winters in coastal New England consist of ever-changing winds, icy precipitation, and cold temperatures. But this is all expected when you live here.

 

As Winter approached this year, I found myself with a new conundrum – covering the family trampoline I was “convinced” to buy in July. However, the 11-year-old swing set needed to be replaced, and, minus the trampoline’s weight limit, the entire family can enjoy it, except me (yes, keeping the weight in check is part of each New Year's set of resolutions!). With exercise and entertainment wrapped in one, the trampoline was in great use until Winter’s chill descended. 

 

Back to that trampoline cover…

 

With the daylight growing shorter, I embarked on a quest to cover the trampoline with great fervor. Existing tarps and a labyrinth of bungee cords, slates, bricks, and wood became my allies. Soon enough, the below masterpiece was created.

 

 

We’ll get back to that “masterpiece” in a bit…

 

At Mimecast, constructing Legendary Customer Success™ is our aim. Like the coastal winds, the email security landscape is ever-changing, and threats in all forms are on the rise -- but we know that Mimecast will be ready to meet them. The ongoing feedback you provide within our Customer Experience Measurement Program is pivotal to help weather these changes, and we thank you for that.  

 

As your Mimecast customer journey moves from initial implementation to deploying our desktop and mobile technologies, the value of your feedback continues to grow. The Share Ideas space here in Mimecaster Central was created with you in mind to brainstorm with the Mimecast Product Management Team. In fact, the genesis of several product enhancements, new product ideas, and the creation of the Connect Application were a result of customer interaction with our Product Management Team.

 

Mark Basler, Mimecast’s Senior Vice President of Product Management, summed up his view of the Share Ideas space and how Mimecasters like you can best use it: “It is a great way for customers to collaborate with our Product Management Team. Customers can openly submit their product ideas as well as comment and 'vote up' ideas from their peers. A key component to our product roadmap is Voice Of the Customer feedback, and this space is ideal for gathering that information.  The left area of this space also presents a quick view of ideas in progress, delivered, and under consideration. We welcome you to contribute, and appreciate all input thus far to help meet our commitment to Legendary Customer Success™.”

 

Back to that trampoline “cover." Once again, the ever-changing coastal winds have wrought havoc:  

 

 

It's time to try a new idea: Maybe add a new brick or slate. Better yet, this time I will share my idea first with family or a neighbor to get their input, and to help prepare for the ever-changing coastal winds.  

 

We look forward to your continued contributions in the Share Ideas space and throughout the community. Keep innovating! Cheers! 

 

Check out some of Rob's other recent blog posts:

Flying High with Markerstudy 

Running with a Bowl of Ice Cream in the Hot Summer Sun: Adapting to Change for Sweet Finishes 

Mimecaster Central community member Onyi Ejiasa is an Enterprise Architect for a global entertainment, energy, arts and philanthropy organization. Although he originally set out to explore mechanical engineering, he changed course into IT close to 20 years ago after his first encounter with web design. Onyi ultimately left web design to pursue the shiny toys that could be had on the infrastructure side of the house.

 

He is originally from Ohio, United States (Go Buckeyes!) but now happily resides in sunny Colorado. Onyi has a passion for all things tech, but enjoys snowboarding and cars in his spare time.

 

Could you describe your role in your company, and how Mimecast helps you with your daily work?

 

As an Enterprise Architect, it is my responsibility to thoughtfully guide our business down a sometimes precarious path with technology. The solutions I help implement need to speed up business processes, reduce workload, and provide a secure environment in which our users can thrive. I started life as a systems administrator, rolled in layers of network administration, and then topped it off with a healthy dose of security practices.

 

In my opinion, e-mail still remains king in the land of business communication. Mimecast’s platform allows us to deliver a convenient, easy-to-use malware and phishing protection solution that does not compromise on security.

 

Best piece of advice/helpful pointers for one of your peers just starting off with Mimecast services?

 

Be patient and nail down the basics first. There are so many great features available in the Mimecast platform that it can be tempting to roll them all out at once. If you make the experience of the end user one of your highest priorities, you will quickly find it prudent to make implementation decisions based on that priority.

 

Favorite feature of Mimecast products that’s been a lifesaver for you or your organization?

 

That’s easy. Our goal has always been to empower our users to manage as much of their e-mail services as possible. The Mimecast for Outlook plug-in gives our admin team a great way to offload real-time spam, encryption, and tracking management to users. I think they can appreciate when IT can ‘get out of the way’ and allow them to function somewhat autonomously.

 

Favorite movie? Food? Musical act? Book?

 

My tastes are diverse. Think action flicks and soft rock mixed with R&B and romantic comedies. As far as food goes, I’ll try just about anything once.

 

What keeps you busy off the clock?

 

My wife and I are sailing just past two years of marriage. When my 9-to-5 isn’t requesting extra hours, I love spending a lot of my time with her riding our bikes and fixing up our home.

 

Star Wars or Star Trek? 

 

Set phasers to stun!

 

Be sure to also check out some of the other Legends of Mimecast Q&As in the series:

 

Legends of Mimecast: A Q&A with Dawn Cronin 

Legends of Mimecast: A Q&A with Les Bessant 

Legends of Mimecast: A Q&A with CEO Peter Bauer