Rob Otoka is a Senior Program Manager in the Customer Transformation and Innovation Team. Upon joining Mimecast in June 2012, Rob worked with customers to implement Mimecast’s products and services. In 2014, a new role brought his expertise to the ongoing management of the Customer Experience Measurement Program and Legendary Customer Success™ initiatives including the rollout of Mimecaster Central.
Winters in coastal New England consist of ever-changing winds, icy precipitation, and cold temperatures. But this is all expected when you live here.
As Winter approached this year, I found myself with a new conundrum – covering the family trampoline I was “convinced” to buy in July. However, the 11-year-old swing set needed to be replaced, and, minus the trampoline’s weight limit, the entire family can enjoy it, except me (yes, keeping the weight in check is part of each New Year's set of resolutions!). With exercise and entertainment wrapped in one, the trampoline was in great use until Winter’s chill descended.
Back to that trampoline cover…
With the daylight growing shorter, I embarked on a quest to cover the trampoline with great fervor. Existing tarps and a labyrinth of bungee cords, slates, bricks, and wood became my allies. Soon enough, the below masterpiece was created.
We’ll get back to that “masterpiece” in a bit…
At Mimecast, constructing Legendary Customer Success™ is our aim. Like the coastal winds, the email security landscape is ever-changing, and threats in all forms are on the rise -- but we know that Mimecast will be ready to meet them. The ongoing feedback you provide within our Customer Experience Measurement Program is pivotal to help weather these changes, and we thank you for that.
As your Mimecast customer journey moves from initial implementation to deploying our desktop and mobile technologies, the value of your feedback continues to grow. The Share Ideas space here in Mimecaster Central was created with you in mind to brainstorm with the Mimecast Product Management Team. In fact, the genesis of several product enhancements, new product ideas, and the creation of the Connect Application were a result of customer interaction with our Product Management Team.
Mark Basler, Mimecast’s Senior Vice President of Product Management, summed up his view of the Share Ideas space and how Mimecasters like you can best use it: “It is a great way for customers to collaborate with our Product Management Team. Customers can openly submit their product ideas as well as comment and 'vote up' ideas from their peers. A key component to our product roadmap is Voice Of the Customer feedback, and this space is ideal for gathering that information. The left area of this space also presents a quick view of ideas in progress, delivered, and under consideration. We welcome you to contribute, and appreciate all input thus far to help meet our commitment to Legendary Customer Success™.”
Back to that trampoline “cover." Once again, the ever-changing coastal winds have wrought havoc:
It's time to try a new idea: Maybe add a new brick or slate. Better yet, this time I will share my idea first with family or a neighbor to get their input, and to help prepare for the ever-changing coastal winds.
We look forward to your continued contributions in the Share Ideas space and throughout the community. Keep innovating! Cheers!
Check out some of Rob's other recent blog posts: