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All Places > The Mimecaster Central Blog > Blog > 2017 > April

Colum McAndrew is a Technical Copy Writer responsible for the style, structure, and content in the Mimecast Knowledge Base. Having joined in February 2016, he relishes getting others thinking about language, its meaning, and how it can be used to communicate efficiently.


There are currently 3,000+ pieces of content (inclusive of ideas, discussions, articles, and blogs) within Mimecaster Central, and rising. A large proportion of these sit within the Knowledge Base (KB), the home of all Mimecast product documentation. 


So what exactly does the KB contain? Perhaps a list of the top 10 most visited pages in the past month will give us a better idea of some of the top content.


Drum roll please......


In reverse order:


  1. Creating / Changing a Blocked Senders Policy
  1. LDAP Directory Synchronization Troubleshooting
  1. Rejected Messages
  1. Anti-Spoofing Policies
  1. Maintaining Digest Set Policies
  1. Secure Messaging: Troubleshooting Log In Issues
  1. Mimecast Data Centers and URLs


Onto the medal positions:


  1. Mimecast for Outlook Overview
  1. Using a Digest


And finally, the winner for most frequently visited Knowledge Base page in the past 30 days goes to...


  1. Mimecast SMTP Error Codes


Is this what you expected, or are there surprises? Maybe you have a favorite page that deserves a wider audience? Let us know in the comments below!


Also check out some of Colum's recent posts:


'Lights, Knowledge Base, Action!': How to Get More from the KB 

'It's Help, Jim, But Not as You Know It': Mimecast's User Assistance Evolution 

Achmad Chadran is Senior Product Marketing Manager, Archiving, at Mimecast. He's been in awe of the brilliance, patience, and tolerance of his coworkers since coming on board in April of 2016.


There’s been some discussion on Mimecaster Central lately about the forthcoming General Data Protection Regulation (GDPR).


When implemented, its impact will be far-reaching, since any organization anywhere in the world that retains or processes EU residents’ personal data will be subject to its provisions. The regulation places EU residents squarely in control of their own personal data. The heavy burden placed on organizations as a result comes primarily from two processes: Subject Access Requests (SARs) and so-called “Right to be Forgotten” (RTBF) requests.


GDPR and Cybercrime                                                          


Surprisingly, little has been said about the challenges of overhauling privacy in the current era of phishing and ransomware. The combination of growing regulatory burdens and the increasingly volatile threat landscape put organizations in a double bind. The GDPR emerged in part as a response to the growing cybercrime threat, yet its directives to retool organizational policies, processes, and structures stand to compound the burdens of well-intentioned organizations.


Email at the Epicenter


Over 90 percent of phishing cybercrime exploits begin with email, making it the single biggest threat vector to organizations and the data they manage. Furthermore, not only are emails a common vehicle to share and exchange personal data, email servers are prime repositories for such data as names, email addresses, and associated contact information.


Managing GDPR risk starts with securing your data and infrastructure against the litany of email threats mentioned above. In addition, to suit GDPR mandates for reporting on and deleting personal data upon request, your email infrastructure needs to streamline search and e-discovery.


Finally, every user in your domain must be vigilant against the onslaught of email-based attacks, and play a vital role in notifying your Data Protection Officer (DPO) of any suspected privacy breaches.


To help guide your journey to GDPR compliance, download the Osterman Research whitepaper, GDPR Compliance and its Impact on Security and Data Protection Programs.


Additionally, to help you be successful in the GDPR era, we’ve set up a solution page on our website, GDPR for Email, with a mix of third-party materials and our own Solution Brief. We fully anticipate adding to this page in the coming months!