Top 10 Knowledge Base Articles (..and Your Chance to Showcase Others)

Blog Post created by user.QZGHBD9VWW Employee on Apr 18, 2017

Colum McAndrew is a Technical Copy Writer responsible for the style, structure, and content in the Mimecast Knowledge Base. Having joined in February 2016, he relishes getting others thinking about language, its meaning, and how it can be used to communicate efficiently.


There are currently 3,000+ pieces of content (inclusive of ideas, discussions, articles, and blogs) within Mimecaster Central, and rising. A large proportion of these sit within the Knowledge Base (KB), the home of all Mimecast product documentation. 


So what exactly does the KB contain? Perhaps a list of the top 10 most visited pages in the past month will give us a better idea of some of the top content.


Drum roll please......


In reverse order:


  1. Creating / Changing a Blocked Senders Policy
  1. LDAP Directory Synchronization Troubleshooting
  1. Rejected Messages
  1. Anti-Spoofing Policies
  1. Maintaining Digest Set Policies
  1. Secure Messaging: Troubleshooting Log In Issues
  1. Mimecast Data Centers and URLs


Onto the medal positions:


  1. Mimecast for Outlook Overview
  1. Using a Digest


And finally, the winner for most frequently visited Knowledge Base page in the past 30 days goes to...


  1. Mimecast SMTP Error Codes


Is this what you expected, or are there surprises? Maybe you have a favorite page that deserves a wider audience? Let us know in the comments below!


Also check out some of Colum's recent posts:


'Lights, Knowledge Base, Action!': How to Get More from the KB 

'It's Help, Jim, But Not as You Know It': Mimecast's User Assistance Evolution