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All Places > The Mimecaster Central Blog > Blog > 2017 > July

If you've ever asked a question in our Mimecaster Central Community Forums, you may recognize this familiar face in Dawn Cronin, whom, along with our amazing peer-to-peer community of thousands, assists with many of these answers. Be sure to drop her a hello below in the comments or in our Community Forums today!


Also check out our recent Legends of Mimecast Q&As with Mimecast CEO Peter Bauer, and with Mimecast customer and community champion Les Bessant.


Could you describe your role here at Mimecast? We know a big portion of it has to do with Mimecaster Central… 


My current role at Mimecast is Technical Trainer, to which I transitioned in June 2017, from the CX Technical Consultant role. I still lend a hand in Mimecaster Central as well. I now focus nearly all of my time on technical training delivery to Mimecast customers and their end users. Keeping up with the posts in the Community Forums and Share Ideas helps to keep me current on trending topics of interest, and that helps me in my new role!


Much of your work is spent with folks using Mimecast products everyday in their jobs. What’s your favorite part about working with our customers and community?


I enjoy hearing stories about how customers solve their business problems with our platform, sometimes in combination with other products or business processes.  


Favorite feature of Mimecast products you couldn’t live without from a personal user standpoint? 


The Archive: Search feature in Outlook or Mimecast Personal Portal, and the easy way I can retrieve an email or an attachment from the archive, even on my phone.


Best piece of advice for someone just starting off with Mimecast?


For administrators, attend the instructor-led online trainings as soon as it is practical. 


What keeps you busy off the clock?


I volunteer at a local Audubon Center in my neighborhood, and I love gardening, and spending time with my two terriers.


Favorite food? Band? Movie?  


I love to cook, I have a kitchen garden, and I am a Texan. I like all spicy food, but Mexican is a big favorite (and I have peppers and cilantro year round!). I like music that makes me want to move (Western Swing to EDM to Salsa). I am a SciFi fan from way back.


Also check out some of the other Legends of Mimecast Q&As in the series:


Legends of Mimecast: A Q&A with Les Bessant 

Legends of Mimecast: A Q&A with CEO Peter Bauer 

Legends of Mimecast: A Q&A with Onyi Ejiasa

Legends of Mimecast: A Q&A with Johan Dreyer
Legends of Mimecast: A Q&A with David Ignash 

Mimecaster Central community rockstar (and Legend!David Ignash is a Security Administrator, working for a financial institution that specializes in farm loans. He’s been tinkering with IT ever since he got his hands on his first Commodore 64. David has lived in Michigan (United States) all his life, and currently lives in the Lansing area.


Could you describe the role in your company, and how Mimecast helps you with your daily work?


In short, my role is anything and everything that has to do with security: Monitoring the SIEM device, producing policies and procedures, training users, enforcing best practices, configuring the firewall, penetration testing, and so on.


Since the majority of attacks start with a phishing email, Mimecast helps me on a daily basis by scanning every email, and making that layer of communication more secure. In the words of Forrest Gump: “That’s good. One less thing.”


Best piece of advice/helpful pointers for one of your peers just starting off with our services?


It’s a journey...not a race. Mimecast has a lot of moving parts, and they all interact together. Learn about one piece, test it out, and see how it works for your organization. One size does not fit all. Read the Top 10 list I put together, which should get you started.


When all else fails, or even if you just have a general question, don’t be shy and post it to the Community Forums. We’re here to help!


Favorite Mimecast feature you couldn't live without, or that’s been a lifesaver for you or your organization?


The level of granular detail that Mimecast gives you control over. Want to have all emails with the word “unicorn” in it forwarded to you? You can do that! Want to add the text 'URGENT' to any email from a certain sender? You can do that, too!


Favorite movie?


Idiocracy by Mike Judge.



Thai – Peanut curry noodles.






Assassin’s Apprentice by Robin Hobb.


What keeps you busy off the clock?


I’m married, have a toddler, and another kid in elementary school. That occupies 99% of my free time. If the stars align on a blood moon, somehow allowing me free time, I usually play video games. I usually stick to open world games, RPGs, and strategy games.

Star Wars or Star Trek? 


Star Wars! I really liked the part where Jean-Luc Picard trained with Harry Potter in order to get better at magic. It’s too bad that he had to battle Gandalf, who was his dad. 

Just kidding.


I like Galaxy Quest. I know it’s a movie, and not a series, but it kind of fits with the Star Trek theme. On a side note, I may have been to Star Trek conventions in the past, and may have studied the Klingon language (Qapla’!). That would be too nerdy though. I would never do that.


Also check out some of the other Legends of Mimecast Q&As in the series:


Legends of Mimecast: A Q&A with Dawn Cronin 

Legends of Mimecast: A Q&A with Les Bessant 

Legends of Mimecast: A Q&A with CEO Peter Bauer 

Legends of Mimecast: A Q&A with Onyi Ejiasa

Legends of Mimecast: A Q&A with Johan Dreyer

Achmad Chadran is Senior Product Marketing Manager, Archiving, at Mimecast. He's been in awe of the brilliance, patience, and tolerance of his coworkers since coming on board in April of 2016.


This morning, we announced an exciting new product, Sync & Recover for Exchange and Office 365.

As with so many of our products and capabilities, we owe you, our community, tremendous thanks for participating in our beta testing program, for giving us your invaluable feedback, and indeed for asking for this capability at the outset!


The new feature bundle leverages archive data to fill a major functionality gap in Office 365, which offers no backup and recovery service. Until now, you needed to back up Office 365 data to an on-prem infrastructure (essentially undoing the advantages of migrating to the cloud), deploy a cloud-based point solution (adding operational and vendor management complexity), or do nothing...and hope for the best.


Sync & Recover for Exchange and Office 365 lets you derive even greater value from your archive data by simplifying the restoration of Exchange data that’s been lost or corrupted. True to its name, the product lets you support Exchange Server, Office 365, and hybrid environments, and so can help simplify your migration to the cloud.


With Sync & Recover, you can enjoy all the benefits of Office 365 without having to manage numerous point solutions, haggle with multiple vendors, or even install hardware or software.


This announcement marks a significant expansion in our ability to help you architect for email cyber resilience. General availability is scheduled for late August.


See more information about Sync & Recover for Exchange and Office 365.


Once again, thank you for being part of the community!

Nathaniel Borenstein is Chief Scientist for Mimecast and co-creator of the MIME standard, for which he is sometimes called "the father of the email attachment." He has been an Internet researcher, activist, author, standards maker, and entrepreneur since 1980. He has worked for IBM, numerous startups, and three universities. He remains guardedly optimistic that the Internet will do more good than harm.


Today is an Internet-wide day of action to save net neutrality


It's disturbingly hard for some people to understand its importance. Net neutrality can seem arcane and irrelevant, even though the consequences of these rules will be evident for everyone. 


Fortunately, I have a friend who is a researcher in advanced temporal quantum physics technology. As a favor to me, she was able to retrieve a copy of my diary from the year 2024, a dark time when the absence of net neutrality has had consequences bad enough to be obvious to anyone. Below is a series of excerpts from that diary, dispatches from a world without net neutrality.


January 12, 2024


Today I broke down and got myself a second home Internet service. Our existing Comcast subscription lets us watch Netflix, but we needed a Verizon connection to watch Hulu. It seems absurd to spend $200 per month on a second ISP, but I'm afraid that my marriage might not survive another argument about whether we should have Hulu or Netflix.


Of course, now that I've done this, they may finally negotiate an end to the great Verizon-Comcast war, and I'll have to pay a termination fee of at least $500 to drop one of the ISPs. But I'm not holding my breath. The war seems to be good for business at both companies. In fact, rumor has it that the whole war is just for show.


The truly annoying part is that Verizon doesn't sell Hulu separately; we have to get a "tier" of applications and sites that include Hulu. This means we're not only paying for a bunch of stuff we don't want, but we're actually paying a second time for some unwanted services we already pay Comcast for.


There is a silver lining, however: We would never have paid for a second Internet service just for streaming music, as we've both been reasonably happy with Pandora. But now with Verizon, we can get Spotify, and it's wonderful to be able to hear The Beatles again.


I just wish that, given all we're paying, there was at least one channel or service free of intrusive advertising.


January 22, 2024


Today my granddaughter called about a paper she's writing for her telecommunications class. She wanted to know if things were noticeably different, for ordinary people, back when there were more than two ISPs. I tried to explain what it was like in the old days, when sites like Wikipedia were free for everyone, without any ISP surcharges, and news sites from across the political spectrum were equally accessible. 


"But we get a good range of news today, Grandpa, from Fox News on the right to the Wall Street Journal on the left," she said. Those news sources are free with her Internet connection, but her ISP doesn't tell her about the option of subscribing, for a fee, to Mother Jones, National Review, or any of the dwindling number of independent news sites she's never heard of. 


February 5, 2024


I never believed it possible, but there's actually going to be less access to porn on the Internet from now on! President Falwell has persuaded (or perhaps coerced) both American ISPs to restrict all access to porn sites to the hours of midnight through 5 AM, local time. It's obviously an election stunt to shore up Falwell's liberal base -- whoever the National Patriotic Front nominates will undoubtedly advocate a total ban on porn.


April 11, 2024


Within the last month, three of the biggest remaining independent news sites have gone out of business. Now I'm largely reduced to guessing which rumors to believe. When my generation dies off, will people even remember that there used to be more diverse opinions?


July 17, 2024


It's been really festive at our house this week: We've invited all our friends with only one ISP to come watch the Olympics, since neither ISP carries all the events. Most of the guests are chipping in to help pay the $698 per household charge for watching ($349 for each ISP). It's kind of like the 1950's, when all the people on a street would converge, for big events, on the one house that had a television.


July 20, 2024


I'm steamed. We got a letter from Comcast today, saying that we had too many people at our house watching the Olympics, and we owe them another $1,199. Apparently they really do monitor us, at least enough to know how many different devices are connecting through our routers. I suspect they monitor a good deal more than that.


August 22, 2024


I ran into my old friend Einar Postel today. He seems well, and as wildly innovative as ever. His latest invention is a new Internet application that uses a direct brain interface to allow two people anywhere on Earth to communicate telepathically. 


Today he was thrilled, as he just finalized a deal with Comcast: If he pays them $5 million per year, they won't block his new service. "Now all I have to do," he said, "is make a similar deal with Verizon, and then raise enough money from investors to cover the annual $10 million plus the actual costs of launching the business."


September 5, 2024


Talk about a battle of the titans! Comcast found a loophole in its deal with Netflix, and has slapped an extra $5 monthly fee on each Netflix user, every penny of which goes to Comcast. The CEO of Netflix is threatening a lawsuit, but his options are limited, as Comcast's exclusivity contract extends another three years, and early termination would cost Netflix half a billion.


If Comcast put the loophole in the contract deliberately, it was a masterstroke, and Netflix needs better lawyers.


October 28, 2024


Call me old-fashioned, but I find it disturbing that Comcast only carries news channels that favor Falwell and the Republicans, while Verizon carries only stories that favor Bannon and the National Patriotic Front. Most people aren't as fortunate as me, and only have one ISP or the other. How are they supposed to make an informed decision about their vote next week?


November 6, 2024


The election was a disaster from any perspective. In the absence of independent media, no one can be sure who won. The Comcast media universe has declared Falwell the victor, while the Verizon universe reports the opposite. I watch both, and it's stunning how differently they report the news. 


I'm not sure what's going to happen next, but it can't be good. Bannon claims Falwell is mobilizing the army against him, while Falwell says Bannon is about to launch a violent revolution. And the vast majority of Americans, who only have one ISP or the other, can't possibly understand or explain the dispute. 

You may have noticed a subtle, new  icon next to some folks' names within Mimecaster Central over the past week. 


These community members have been designated Mimecast Legends for their tireless commitment to and championing of Mimecast and Mimecaster Central, along with a dedication to bringing Legendary Customer Success to their peers! 


Mimecast Legends:


  • Are some of our most active Mimecaster Central users
  • Frequently help their peers and share their deep Mimecast wisdom in the Community Forums
  • Participate in regular feedback calls with our Product Management team to help improve our products
  • Get random acts of delight and other goodies send their way...not to mention the dignified honor of being a Legendary community member!


We will continue to build out the Mimecast Legends program as our community grows. In the meantime, Legends, you know who you are   The Mimecast team thanks you for all your continued dedication to your peers. 


Take their words of wisdom to heart! Who knows -- you could be the next Mimecast Legend....