We're Here to Help Your End Users

Blog Post created by user.3AEuBD1AaY Employee on Oct 24, 2017

Sandra Cutler is the eLearning Developer Team Lead responsible for creating technical content on Mimecast products and services, as well as managing development lifecycles for the Education Team. Sandra joined Mimecast in August 2016, and is passionate about creating engaging content for all Mimecast customers, resellers, MSPs, and internal business stakeholders.


The Education Services Team at Mimecast is up to a lot these days, and our latest efforts are around creating content for end users.


If you read our previous blog, you’ll know that we are responsible for creating technical content for all Mimecast products.  Everyone can access our text-based content by navigating to our Knowledge Base (KB). In addition, we offer tutorial videos that can be accessed within Mimecaster Central and the KB using links embedded in the articles. These videos are hosted on our YouTube Mimecast Education Channel


Latest News: End-User Videos


We now offer end-user enablement videos for Mimecast for Outlook and Targeted Threat Protection. We hope you find these useful for your end users, so feel free to share them. Just remember that, when sharing, use the YouTube playlist links (not the links to the individual videos), as these are updated with new links when the product changes.


We are also pleased to tell you that all our new videos incorporate Closed Captioning.


Targeted Threat Protection: End User Enablement


The Targeted Threat Protection – End User Enablement videos help end users understand a variety of attack vectors and how the Targeted Threat Protection suite of products can help.


They cover everything from how to spot an imposter attempting to impersonate someone in your organization (Impersonation Protect), to delivering documents in a safe file format (Attachment Protect), as well as notifying end users when they have either attempted to send sensitive information or a malicious attachment (Internal Email Protect).


Mimecast for Outlook


Mimecast for Outlook videos cover all the tools (depending on the products purchased) that you can use on the Mimecast tab in the main ribbon within Outlook. This can include everything from searching your Archive to looking for items On Hold, as well as what to do during a Continuity Event. The videos also cover tools available on the Mimecast tab within a new email message such as sending an email securely, sending and requesting large files, and applying a signature.


Stay Tuned


Stay tuned for more exciting news from the Education Services Team, as we are continuously developing new content and always working to improve the material we produce. So, let us know how we’re doing. We’re here for you!


In fact, the main focus of our Legendary Customer Success is to always be listening to you, our customers. You are the key to our success – and your feedback is paramount to us improving our products and services.


Related assets on Mimecaster Central:

End-User Enablement