Glenn Brown is a Senior Product Manager at Mimecast and is a passionate advocate of cloud technology enabling strong data resilience strategies.
As we head towards the end of 2017, we are honored to be named a “Leader” in the Gartner Magic Quadrant for Enterprise Information Archiving, for the third consecutive year.
Gartner provides a comprehensive evaluation of vendors and their solutions, primarily focused on the archiving of email and other content types, and where that data is used for managing retention, information governance, regulatory compliance, e-discovery, and other use cases like storage management. The evaluation positions vendors based on their completeness of vision and ability to execute, and I am proud to say that we have been positioned as a leader based on both criteria.
This is a fantastic achievement and one that Mimecast is very proud of. We believe our tireless innovation over the past 14 years has led us to create one of the longest-running, large-scale cloud archive operations in the world. We have taken the old, expensive, complex, and underperforming archive from being a necessary evil required to maintain compliance and e-discovery requirements, to a cost-effective and high-performing cloud archive that makes your corporate data valuable and accessible to everyone (from archaic to strategic for your organization).
But most importantly, none of this would be possible without the support of thousands of customers like you across the globe. So, thank you! We are very proud of our commitment to being transparent and to providing you with Legendary Customer Success, backed by responsive support, this active user community in Mimecaster Central, and industry-leading education and training services. In the words of Mark Bilbe, Mimecast’s Chief of Customer Operations, “Your journey is our journey and we cherish every step.”
As part of that journey, we are committed to staying ahead of our customers in terms of technical innovation. We believe recent innovations to Mimecast Cloud Archive, such as Sync and Recover, Case Review, and integration with Salesforce.com are what makes us a Leader.
Over the next few months, I will be creating a regular blog series that focuses on highlighting these key Mimecast archiving capabilities, the problems they solve, examples of key use cases, and how we see them being used by different customers. I will also be including real customer usage scenarios – hear it straight from other customers!
First up: Mimecast for Salesforce.com is a free application that lets CRM users instantly access archived data, with granular search filters and a time-saving Search Widget, all without leaving the Salesforce.com console. Key capabilities and benefits include:
- Role-based Access: The application is available in three versions: Admin Only, All Users, and Profile-Specific. Each version provides its users with access and privileges tailored to their needs and responsibility sets. This gives organizations virtually limitless flexibility to extend the app’s benefits across different Salesforce.com users without compromising security or control.
- Powerful, Granular Search Tools: Supports simple keyword-based searches, contact-based searches, and account-based searches. The app also lets users filter search results by subject, date, time, and the presence of attachments. These search and filtering tools simplify the task of pinpointing specific messages or attachments irrespective of archive size. Users can easily access attachments relevant to the contact or to the account through a file download dialogue.
- Context-Responsive Search Widget: Users can add Search Widgets to their Salesforce.com console. Mimecast for Salesforce.com offers two Search Widgets. A Contact Search Widget automatically display all messages between the user and the contact displayed in the CRM record. An Account Search Widget displays all messages between the user and all contacts with email addresses in account’s web domain. This shows the user what the Mimecast Cloud Archive knows about the customer or prospect in Salesforce.com, and improves efficiency, productivity, and decision support.
Going forward, I will focus on the most strategic areas including smart tags, mailbox and data recovery, end user applications, compliance and e-discovery, retention management, directory synchronization, search and investigations, and our API.
Please stay tuned as we look to explore today’s biggest challenges, what our vision is to solve them, and how we can ultimately help you gain more value from your data.
Note from Gartner:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose