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2018

Wade Suster (an active community Legend!) hails from South Africa as both a customer and channel partner, and has spent the past 13 years in IT. Wade's career began in retail, where he built computers to customer specifications, then shifted to security. His work in the security industry includes helpdesk support for antivirus software, and a focus on IPS systems, packet shapers and now, perimeter security. His relatively late start to security proves that it's never too late to start again!


Could you describe your role and how Mimecast helps you with your daily work?

 

I am a Security Engineer. The company I work for is focused purely on security -- because of this, I am involved with multiple products, but mainly focus on Mimecast.

 

I look after multiple customers' (17+) Mimecast environments, and assist where needed. I also do Mimecast pre- and post-sales, implementations, and assist with POCs. The best part about this is interacting with existing and potential new customers. With every new customer challenge, I learn something new and my knowledge of the Mimecast product increases.

 

With Mimecast blocking many known and unknown threats, phishing attempts and bad URLs, this makes my customers feel safe, and in return, makes my life a lot easier!

 

Which security issues was your company most looking to solve when it decided upon Mimecast?

 

My current company was already an existing Mimecast user before I started here, but from interacting with my customers before they were using Mimecast, their main requirements were Archiving, Continuity and Targeted Threat Protection (TTP). Before they used Mimecast, most of the customers had issues where malware and zero-day threats were still getting through.


Another reason for moving to Mimecast was that some of the customers were using multiple products for spam, malware and archiving.


Best piece of advice/helpful pointers for one of your peers just starting off?

 

There is an answer to everything. If you have an issue with something, talk to Mimecast or log a call. The Mimecast staff are super friendly and helpful. Mimecast even offers free training, so take advantage of that!

 

Also have a look at the Mimecaster Central community. If you are stuck with an issue, ask for help, as there will always be someone there to assist. Have a look at previous discussions, as you can learn a lot here.

 

Most helpful feature of Mimecast services?

 

I have two, the first one being Data Leak Prevention. This is so customizable that you can create rules for just about anything.

 

The second one would have to be the use ofMailbox Continuity in Mimecast Mobile. It’s nice to be able to receive and send emails, and even search the archive from my mobile device -- if there is an issue connecting to Exchange, I can just use the Mimecast apps. I use Mimecast Mobile just about every day.

 

What keeps you busy off the clock?

 

I am super competitive, so anything that involves winning something. I love playing Pool (Billiards), Squash, and a bit of gaming when I can.


Favorite movie?

 

This has got to be The Shawshank Redemption!


One thing someone here in the community wouldn’t know about you?

 

I can't stand onions!

 

>> Be sure to check out more Legends of Mimecast interviews in the series. 

The following blog is authored by Matthew GardinerMatthew is Director of Product Marketing at Mimecast, currently focused on email security, phishing, malware, and cloud security.

 

Just like there is no one way to catch a thief, there is no one way to catch malware. There are just so many ways to build, compile, pack, and otherwise obfuscate files to get past specific detection techniques. This is why the Mimecast email security service uses many analytic techniques, including multiple AV engines, file type blocks, static file analysis, and behavioral sandboxing, as well as multiple threat intelligence sources, to separate good files from malicious ones. And of course, users need their emails and good files without delay! You can read all about how we do this in our cloud security service in this technical paper.

 

In addition, there are multiple delivery vehicles for malware, which is why many security systems, whether they operate on email, the web, the network, in a cloud service, or on the endpoint, need sophisticated malware detection capabilities to be effective.

 

This brings me to our recently announced acquisition of the anti-malware specialist Solebit. If you are an existing customer of Mimecast and use Targeted Threat Protect (TTP) – Attachment Protect, you are benefiting from Solebit’s technology today! Approximately six months ago, we added Solebit’s static file analysis malware detection software to our email security inspection funnel in our global datacenters, and, as expected, saw a marked increase in performance and detection efficacy with average processing times in TTP Attachment Protect dropping from 44 to 23 seconds. A “two-for” benefit. Rarely does security performance and efficacy improve together, as they are typically in conflict with each other. But this is not true with Solebit.

 

Mimecast plans to further utilize this technology to differentiate in other product areas. Solebit helps differentiate Mimecast today via its efficacy (stops more advanced threats) and speed of detection (much faster than traditional methods – like sandboxing). Owning the company allows Mimecast to further innovate in the security detection area.  We believe this technology is critical to helping our customers become more cyber resilient.

 

With one purchase, we get access to dozens of security experts and open up a new development office in the security engineering hot spot of Herzliya, Israel in one transaction.

 

On the technology side, the purchase of Solebit provides Mimecast with even more malware detection capabilities as we enter into security spaces beyond Secure Email Gateways (notably, our recent public disclosure of our early adopter program and entry into the web security cloud services market). Given that both email and the web - often working together - are used to deliver and operate malware, such as ransomware and trojans, owning and continuing to develop key anti-malware technology will be key to the continued success of the Mimecast offerings, both current and future.

 

So now you know. With the acquisition of Solebit, Mimecast takes another major step toward delivering on our vision of providing a “super category” of cyber resilience solutions from a global, cloud-based service.