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Today, a new ransomware attack called Bad Rabbit has hit businesses in Russia and Ukraine and has been identified as an updated strain of the ExPetr/Petya ransomware identified last year.

 

This new variant is installed via drive-by download as a fake Adobe Flash update. It is then able to spread rapidly to other machines on the network using the same exploit used previously by WannaCry and Petya. 

 

We are continuing to investigate and monitor, but at present have not seen email used as a distribution mechanism.

 

Note though, that once installed, the ransomware attempts to steal and exfiltrate credentials from the infected machine.  Stolen credentials are often used to log in to corporate webmail systems like Outlook Web Access where phishing campaigns can be launched from genuine employee mailboxes.

 

At this time, it appears that customers with Mimecast Internal Email Protect are protected from internally-generated phishing campaigns which result from stolen credentials being used to gain unauthorized access to corporate webmail.  We will continue to monitor the situation.

 

We recommend customers install required operating system patches from Microsoft to mitigate the risk of infection from Bad Rabbit and other previous variants.

 

As further information becomes available, we will make you aware here or on the Mimecast blog.

After the first and successful "test run" of our AMA (Ask Mimecast Anything), we decided to make this a regular thing!

 

When: Thursday, October 19th, 11am-12pm Eastern Time (4-5pm, UK) 

Add to Calendar

 

Where: The Mimecaster Central Community Forums (a dedicated thread will be displayed at the top of the Forums for your convenience, beginning earlier that week)

 

Who: Director of Product Management Steven Malone will be leading the answers, along with other members of the Mimecast team

 

What the heck is an AMA?: You may have seen these on such platforms as Reddit. Our AMA will give you an opportunity to speak with members of the Mimecast Product and Service Delivery teams, provide feedback, and have all your questions answered! We’ll do our best to answer all questions during the time allotted, and provide insight on product plans that have been finalized.  

 

See you October 19th in Mimecaster Central for our next Ask Mimecast Anything!

You may notice a refreshed look to Mimecaster Central upon your latest visit:

 

 

Search

 

We've eliminated the search bar in the center of the page to streamline the search experience with the existing "magnifying glass" at top-right. A note indicating "community search has moved" will be displayed for the next couple of weeks pointing to the updated search experience here.

 

Alternatively, community members who want to just search Knowledge Base (KB) resources only can do so by navigating to the KB first.

 

New Community Members

 

We've heard a lot of feedback that our community is a big, useful site...once you figure out how to use it.

 

We didn't think that "figuring out how to use the site" should even be a "thing," so we've added four new "actions" to take from the homepage, featuring some of the most important functionality you can use from within the community, from Asking a Question in our Community Forums to Searching our Knowledge Base for the article you need to get your job done.

 

As part of these four "actions" is a brand-new guide for all New Users, highlighting 10 steps to take to ensure Legendary Customer Success within Mimecaster Central. Get to know these important pieces of the site!

 

Returning Community Members

 

And we know that everyone returning to the site needs a reason to sometime visit the homepage, the "Hub" of everything trending community-wide.

 

So, with some added real estate, upon logging in, the same dynamic "top and trending" latest community discussions you've already enjoyed will now be moved even further up on our homepage. Additionally, a rotating carousel on the right-hand side displays must-know information and featured highlights from around the community, along with a list of must-follow profiles of "Legends"!

 

 

 

We have previously enhanced our navigation in Mimecaster Central, and we'll continue to make enhancements as our community grows. In other words, our work in delivering Legendary Customer Success is never over! 

 

Happy Navigating across the community

Bill Holmberg is an IT Director who first got involved in computing when he created an Altair from a kit, shortly after making his first digital multimeter while attending an electronics institute. As a musician then, he co‐created a lot of artwork for printing companies for venues, bands, and agencies, as well as helped with studio recording installations and fine-tuning.

 

Being already addled by the rock and roll scene of the 80s, it was an easy transition to IT consulting, as he knew 1% more than anyone around him in business environments!

 

From IT consultant to employee, in various industries and roles, the journey would take Bill from being a SCO UNIX administrator to an Apple Evangelist under Guy Kawasaki. He started AlphaBetas to test Macintosh games for MacSoft, and was involved in hundreds of applications, even playing music and doing voiceovers. Bill installed and configured the first SAN for C.H. Robinson, and has been a director at several companies since.

 

Could you describe your role in your company, and how Mimecast helps you with your daily work?

 

As the IT Director of an SMB in the transportation world, I wear many hats. I create and manage servers in a VMWare environment, backups with VEEAM, and hosted exchange email with a Mimecast filtering service.

 

I oversee development of a mostly SQL environment to automate the fleet and digitally transform the company, while creating training and security awareness for our users. I try to help shape the technology future by sharing my corporate vision with management and teasing the business requirements from them.

 

Mimecast plays a crucial role in my success. I have used it to not only drastically reduce my incoming spam and malware (which let’s face it, makes me look heroic!), but also to end a vicious cycle of blacklisting due to past configuration errors and the unfortunate spam filtering choice my predecessors had in place. I have also had to use it for litigation hold reasons and termination investigations.

 

Best piece of advice/helpful pointers for one of your peers just starting off with our services?

 

Take the training: It’s free, comprehensive, and great. You will configure your own setup while going through it, and Peter, the instructor, is very knowledgeable and approachable, and wants you to be successful.

 

Also, use the reports! You will be pleasantly surprised at how well upper management receives the new data from these, and they look great! Easy-to-understand graphs that appeal to c‐levels.

 

Favorite feature of Mimecast products you couldn’t live without, or that’s been a lifesaver for you and your organization?

 

While I am still on my journey to fully utilizing the vast suite of products available, the obvious spam filtering advantage is huge. My users get thousands of fewer emails each month, and it’s freed up tremendous amounts of hours.

 

The ability to search the archives for recent legal issues has been huge, as has the ability to show customers that their supposedly sent emails never reached us, or that we did in fact send to them, but they were refused by their servers.

 

Favorite movie?

 

I’ve been a huge comics fan since childhood. Any Batman movie I will watch at any time, as well as the Marvel and DC universe stuff. I also love many classics: The African Queen comes to mind, as well as The Scarlet Pimpernel.

 

Food?


Sushi, steak, brisket, eggs with biscuits and gravy, cheese fondue, various Asian, pizza…if it’s edible, I probably like it. 

 

Musician?

 

As a musician myself, I am influenced by so many that I don’t have one favorite there, either: Paul Simon, Norah Jones, Sugarloaf; Blackmore, Bolin, and Knopfler; Steely Dan, Bob Marley…I’m all over the place. Love that 80s stuff, though.

 

What keeps you busy off the clock?


I still play and am recording some. Additionally, my wife and I enjoy dining out and in.

 

Favorite “geek”‐out thing?


My oldest son has a TeamSpeak server that we meet on regularly to talk and play video games with each other (mostly Steam games), and his two brothers and sister. I’m still a video game addict at heart.

 

Others in the series:

 

Legends of Mimecast: A Q&A with David Ignash

Legends of Mimecast: A Q&A with Dawn Cronin 

Legends of Mimecast: A Q&A with Les Bessant 

Legends of Mimecast: A Q&A with CEO Peter Bauer 

Legends of Mimecast: A Q&A with Onyi Ejiasa

Legends of Mimecast: A Q&A with Johan Dreyer

Mother Nature has a tendency to render anything and anyone powerless in its wrath -- even our businesses aren't immune. And there's no bigger manifestation of this than the hurricane, where heavy, swirling winds and flooding can wreak havoc on entire communities in its path.

 

As of this morning, residents in Texas in the United States are bracing for this potential worst, as Hurricane Harvey, a strong Category 2 storm with maximum sustained winds of 105 MPH, inches closer to the coast. When it makes landfall late this evening and into the early hours of Saturday morning, it is expected to be Category 3. 

 

As a result, many companies in the storm's path are already bracing their employees and organizations for the worst with business continuity plans being rolled into place. 

 

Mimecast too offers continuity guidelines for administrators to plan and provide end users with continuity of email services -- and peace of mind -- during an infrastructure outage or disaster recovery event such as Hurricane Harvey. With our Continuity Best Practice and Mimecast Continuity Planning Manual documents, you'll be able to plan for any outage before it even takes place, reducing the amount of administration required when the hurricane is in full swing. 

 

So remember to get you and your loved ones to safety first and foremost, but at the same time, plan ahead for your business and your end users. 

 

Weather the storm now with our business continuity planning materials (and be sure to print out physical copies to keep handy):

Continuity Best Practice 

Mimecast Continuity Planning Manual 

We've just added (and renamed) a couple of new point 'levels' as part of Mimecaster Central's gamification/points program! 

 

The background here: We thought it was a big jump to go from 15,000 points to the next level of 200,000, so the 50,000 and 100,000 levels were added to reflect this gap. Additionally, seeing that Mimecaster was a lofty goal of 500,000, that threshold has been reduced to 400,000.

 

Here's a preview of these new point levels (old on the left -> new on the right):

 

 

As always, you can see your missions earned, level status, and more in the Reputation tab of your community profile. Remember, too, that these points can be used toward cool rewards

 

We anticipate some special rewards (hint, hint) outside of the Points and Rewards store as folks get into the upper echelons of our Points program, too.

 

But keep in mind that these special rewards won't go to just anyone: As part of our efforts to raise the bar (and competition!) of quality contributions to fellow Mimecast community members, we'll always take into account the individual users' contributions if they reach our highest levels.

 

For example, if a user's contributions are just "following" every user's profile and "liking" each piece of content, that won't hold as much weight as, say, combining "liking" content with valuable activities like providing a solution in the Forums to a fellow community member. To that point, too, we have daily caps in place for "liking" content and other easier-to-reach activities. 

 

Enjoy these new point levels...and the healthy competition. Who knows? You may just be next on our Monthly Leaderboards in the Community Forums 

If you've ever asked a question in our Mimecaster Central Community Forums, you may recognize this familiar face in Dawn Cronin, whom, along with our amazing peer-to-peer community of thousands, assists with many of these answers. Be sure to drop her a hello below in the comments or in our Community Forums today!

 

Also check out our recent Legends of Mimecast Q&As with Mimecast CEO Peter Bauer, and with Mimecast customer and community champion Les Bessant.

 

Could you describe your role here at Mimecast? We know a big portion of it has to do with Mimecaster Central… 

 

My current role at Mimecast is Technical Trainer, to which I transitioned in June 2017, from the CX Technical Consultant role. I still lend a hand in Mimecaster Central as well. I now focus nearly all of my time on technical training delivery to Mimecast customers and their end users. Keeping up with the posts in the Community Forums and Share Ideas helps to keep me current on trending topics of interest, and that helps me in my new role!

 

Much of your work is spent with folks using Mimecast products everyday in their jobs. What’s your favorite part about working with our customers and community?

 

I enjoy hearing stories about how customers solve their business problems with our platform, sometimes in combination with other products or business processes.  

 

Favorite feature of Mimecast products you couldn’t live without from a personal user standpoint? 

 

The Archive: Search feature in Outlook or Mimecast Personal Portal, and the easy way I can retrieve an email or an attachment from the archive, even on my phone.

 

Best piece of advice for someone just starting off with Mimecast?

 

For administrators, attend the instructor-led online trainings as soon as it is practical. 

 

What keeps you busy off the clock?

 

I volunteer at a local Audubon Center in my neighborhood, and I love gardening, and spending time with my two terriers.

 

Favorite food? Band? Movie?  

 

I love to cook, I have a kitchen garden, and I am a Texan. I like all spicy food, but Mexican is a big favorite (and I have peppers and cilantro year round!). I like music that makes me want to move (Western Swing to EDM to Salsa). I am a SciFi fan from way back.

 

Also check out some of the other Legends of Mimecast Q&As in the series:

 

Legends of Mimecast: A Q&A with Les Bessant 

Legends of Mimecast: A Q&A with CEO Peter Bauer 

Legends of Mimecast: A Q&A with Onyi Ejiasa

Legends of Mimecast: A Q&A with Johan Dreyer
Legends of Mimecast: A Q&A with David Ignash 

Mimecaster Central community rockstar (and Legend!David Ignash is a Security Administrator, working for a financial institution that specializes in farm loans. He’s been tinkering with IT ever since he got his hands on his first Commodore 64. David has lived in Michigan (United States) all his life, and currently lives in the Lansing area.

 

Could you describe the role in your company, and how Mimecast helps you with your daily work?

 

In short, my role is anything and everything that has to do with security: Monitoring the SIEM device, producing policies and procedures, training users, enforcing best practices, configuring the firewall, penetration testing, and so on.

 

Since the majority of attacks start with a phishing email, Mimecast helps me on a daily basis by scanning every email, and making that layer of communication more secure. In the words of Forrest Gump: “That’s good. One less thing.”

 

Best piece of advice/helpful pointers for one of your peers just starting off with our services?

 

It’s a journey...not a race. Mimecast has a lot of moving parts, and they all interact together. Learn about one piece, test it out, and see how it works for your organization. One size does not fit all. Read the Top 10 list I put together, which should get you started.

 

When all else fails, or even if you just have a general question, don’t be shy and post it to the Community Forums. We’re here to help!

 

Favorite Mimecast feature you couldn't live without, or that’s been a lifesaver for you or your organization?

 

The level of granular detail that Mimecast gives you control over. Want to have all emails with the word “unicorn” in it forwarded to you? You can do that! Want to add the text 'URGENT' to any email from a certain sender? You can do that, too!

 

Favorite movie?

 

Idiocracy by Mike Judge.


Food?

 

Thai – Peanut curry noodles.


Musician/band?

 

Krewella.


Book?

 

Assassin’s Apprentice by Robin Hobb.

 

What keeps you busy off the clock?

 

I’m married, have a toddler, and another kid in elementary school. That occupies 99% of my free time. If the stars align on a blood moon, somehow allowing me free time, I usually play video games. I usually stick to open world games, RPGs, and strategy games.


Star Wars or Star Trek? 

 

Star Wars! I really liked the part where Jean-Luc Picard trained with Harry Potter in order to get better at magic. It’s too bad that he had to battle Gandalf, who was his dad. 


Just kidding.

 

I like Galaxy Quest. I know it’s a movie, and not a series, but it kind of fits with the Star Trek theme. On a side note, I may have been to Star Trek conventions in the past, and may have studied the Klingon language (Qapla’!). That would be too nerdy though. I would never do that.

 

Also check out some of the other Legends of Mimecast Q&As in the series:

 

Legends of Mimecast: A Q&A with Dawn Cronin 

Legends of Mimecast: A Q&A with Les Bessant 

Legends of Mimecast: A Q&A with CEO Peter Bauer 

Legends of Mimecast: A Q&A with Onyi Ejiasa

Legends of Mimecast: A Q&A with Johan Dreyer

You may have noticed a subtle, new  icon next to some folks' names within Mimecaster Central over the past week. 

 

These community members have been designated Mimecast Legends for their tireless commitment to and championing of Mimecast and Mimecaster Central, along with a dedication to bringing Legendary Customer Success to their peers! 

 

Mimecast Legends:

 

  • Are some of our most active Mimecaster Central users
  • Frequently help their peers and share their deep Mimecast wisdom in the Community Forums
  • Participate in regular feedback calls with our Product Management team to help improve our products
  • Get random acts of delight and other goodies send their way...not to mention the dignified honor of being a Legendary community member!

 

We will continue to build out the Mimecast Legends program as our community grows. In the meantime, Legends, you know who you are   The Mimecast team thanks you for all your continued dedication to your peers. 

 

Take their words of wisdom to heart! Who knows -- you could be the next Mimecast Legend....

 

When: Tuesday, July 11th, 2017, 10-11am Eastern Time (3-4pm, UK) (Add this time to your Outlook calendars! )

 

Where: The Mimecaster Central Community Forums (a dedicated thread will be displayed at the top of the Forums for your convenience)

 

Who: Director of Product Management Steven Malone will be leading the answers, along with other members of the Mimecast team (So really, it could be an Ask Malone Anything?)

 

What the heck is an AMA?: You may have seen these on such platforms as Reddit. Our AMA will give you an opportunity to speak with members of the Mimecast Product and Service Delivery teams, provide feedback, and have all your questions answered! We’ll do our best to answer all questions during the time allotted, and provide insight on product plans that have been finalized.  

 

See you July 11th in Mimecaster Central for our first-ever Ask Mimecast Anything!

As you're in IT, you know that any minutes lost in downtime can mean lots of business lost, but moreover, lots of unhappy and unproductive colleagues in your company! To help you mitigate these rare downtime situations, we've put together our Continuity Planning Manual

 

The purpose of the Mimecast Continuity Planning Manual is to help you: 

 

  • Identify the root cause of the disruption
  • Evaluate proposed steps to mitigate email flow issues
  • Select recommended stakeholder communication to ensure you keep people informed when they demand answers

 

After viewing, we also recommend:

 

  1. Downloading this document and bookmarking this URL.
  2. Subscribing to the Continuity Planning Manual to stay up to date with the latest changes by selecting ‘Actions’ then ‘Follow’ at the top right of the screen.
  3. Printing out a hard copy for reference if the community is ever unavailable.

 

Download Mimecast's Continuity Planning Manual now

Our next Legends of Mimecast Q&A is with Director of Sales Engineering, EMEA, Johan Dreyer. Johan gives new Mimecast customers tips for success...and what keeps him busy off the clock.

 

Could you describe your role here at Mimecast?

 

I lead the European Sales Engineering team. It’s our responsibility to help our customers realize the best possible outcomes when aligning Mimecast technology to their business needs. As a hands-on team, we work closely with potential and existing customers alike to maximize the benefit they gain from our technology.

 

Our team has more than doubled over the last 18 months, and through this journey, we have worked very hard at honing the skill level of new and existing engineers. This has been brought to fruition by a rigorous onboarding process for new team members and regular reviews of existing engineers, ensuring we maintain the gold standards of excellence required to deliver Legendary Customer Success.

 

You obviously have worked closely with customers in your time at Mimecast. What have you learned the most from your interactions with folks like those here in Mimecaster Central?

 

The single biggest thing I have learned is to listen.

 

I think it’s in our nature as people (especially the more technically minded ones) to want to provide an answer as soon as we believe we have it. When this happens, we discount anything that is said by the person who is speaking from that point on. We are waiting for our turn or interject to provide an answer (I’ve even found myself sitting on the edge of my seat on occasion). You can miss out on important information or make the other person feel like you’re not listening to them when you do this.

 

I now make it a point to listen, in full, to what the customer or partner has to say, and deliberately try not to form any opinions until they are finished talking. This helps me to understand their business and challenges better, and also present the solution with the best possible outcome.

 

Best piece of advice for someone just starting off with our products?

 

First, make the time to attend the online instructor-led training available to all customers -- you’d be surprised at the difference it will make for your experience.

 

Then, trust the technology. It may feel unnatural at first when you are able to see what happens, in real time, to your email -- whether that be delivery, rejections, or bounces -- but we do this for thousands of businesses daily.

 

Favorite feature of Mimecast products you couldn’t live without from a personal user standpoint? 

 

Mimecast for Outlook Smart Search! It’s completely changed the way that I interact with the archive by being both intuitive to use and reliable in delivering search results that are on point and save time.

 

What keeps you busy off the clock?

 

My weekends are generally reserved for spending with my family -- particularly, my children. We use this time to do all the stuff they want to do, which can vary quite a lot. Last weekend, they asked if I could take them go-karting and if we could have a barbecue. It’s no surprise they got their way!

 

Favorite food?

 

I’m a huge fan of the Mediterranean styles of food, so anything Italian, Spanish, or Greek will never go amiss.

 

Be sure to also check out some of the other Legends of Mimecast Q&As in the series (community champions and Mimecast employees):

Legends of Mimecast: A Q&A with Dawn Cronin 

Legends of Mimecast: A Q&A with Les Bessant 

Legends of Mimecast: A Q&A with Onyi Ejiasa 

Legends of Mimecast: A Q&A with CEO Peter Bauer 

Mimecaster Central community member Onyi Ejiasa is an Enterprise Architect for a global entertainment, energy, arts and philanthropy organization. Although he originally set out to explore mechanical engineering, he changed course into IT close to 20 years ago after his first encounter with web design. Onyi ultimately left web design to pursue the shiny toys that could be had on the infrastructure side of the house.

 

He is originally from Ohio, United States (Go Buckeyes!) but now happily resides in sunny Colorado. Onyi has a passion for all things tech, but enjoys snowboarding and cars in his spare time.

 

Could you describe your role in your company, and how Mimecast helps you with your daily work?

 

As an Enterprise Architect, it is my responsibility to thoughtfully guide our business down a sometimes precarious path with technology. The solutions I help implement need to speed up business processes, reduce workload, and provide a secure environment in which our users can thrive. I started life as a systems administrator, rolled in layers of network administration, and then topped it off with a healthy dose of security practices.

 

In my opinion, e-mail still remains king in the land of business communication. Mimecast’s platform allows us to deliver a convenient, easy-to-use malware and phishing protection solution that does not compromise on security.

 

Best piece of advice/helpful pointers for one of your peers just starting off with Mimecast services?

 

Be patient and nail down the basics first. There are so many great features available in the Mimecast platform that it can be tempting to roll them all out at once. If you make the experience of the end user one of your highest priorities, you will quickly find it prudent to make implementation decisions based on that priority.

 

Favorite feature of Mimecast products that’s been a lifesaver for you or your organization?

 

That’s easy. Our goal has always been to empower our users to manage as much of their e-mail services as possible. The Mimecast for Outlook plug-in gives our admin team a great way to offload real-time spam, encryption, and tracking management to users. I think they can appreciate when IT can ‘get out of the way’ and allow them to function somewhat autonomously.

 

Favorite movie? Food? Musical act? Book?

 

My tastes are diverse. Think action flicks and soft rock mixed with R&B and romantic comedies. As far as food goes, I’ll try just about anything once.

 

What keeps you busy off the clock?

 

My wife and I are sailing just past two years of marriage. When my 9-to-5 isn’t requesting extra hours, I love spending a lot of my time with her riding our bikes and fixing up our home.

 

Star Wars or Star Trek? 

 

Set phasers to stun!

 

Be sure to also check out some of the other Legends of Mimecast Q&As in the series:

 

Legends of Mimecast: A Q&A with Dawn Cronin 

Legends of Mimecast: A Q&A with Les Bessant 

Legends of Mimecast: A Q&A with CEO Peter Bauer 

We're pleased to kick off a brand-new series, Legends of Mimecast, where we get to know the faces behind our global community of over 24,000 Mimecast users, and some of the internal faces behind the magic at Mimecast. First up: Les Bessant -- a familiar face in the  Community Forums (and on our homepage!).

 

Les Bessant is an IT Manager, working for a national professional services company. He’s been “doing IT” since DOS 3 (he still shudders at the memory of wrangling CONFIG.SYS and AUTOEXEC.BAT), has persuaded email to flow since Exchange 5.0 (please don’t ask about GroupWise) and has somehow kept his sense of humor.

 

Originally from Cardiff in South Wales (where Doctor Who is made), he now resides in Northeast England. He’s not sure if being the Les Bessant who comes up in Google searches is a good or a bad thing.

 

Could you describe the role in your company, and how Mimecast helps you with your daily work?

 

It says “IT Manager” on my job description, which is one of those titles that can mean many things. In my case, it covers everything from first- and second-line support, managing Active Directory and email, desktop images, telephones (landline and mobile), office relocations, and pretty much anything else computer-related.

 

I’m part of a small team – two of us here in Newcastle and two in Leeds. Between us, we look after around 220 staff spread over nine offices.


Which business-critical security issues was your company most looking to mitigate when it decided upon Mimecast?


We’d been using separate solutions for email filtering, continuity, and archiving. None were ideal – we’d been through several filtering providers (including one who helpfully let a virus through), the continuity solution needed to be manually invoked rather than kicking in automatically, and archiving was turning into a money pit, as we were charged by the ever-increasing volume stored.

 

We needed a robust solution that would cover all these functions with a single management console. Mimecast offered what we needed, at a significant cost savings, making both IT and senior management happy.

 

Best piece of advice/helpful pointers for one of your peers just starting off with our services?

 

Have a good look around the Policies section – Mimecast has some very handy functions that would otherwise need some additional software on your email gateway, tricky Outlook rules, or scripting. Autoresponders? No problem. Forwarding inbound messages to multiple internal and external recipients? That, too.

 

Favorite feature of Mimecast products that’s been a lifesaver for you and/or your organization?

 

It has to be the security filtering – as malware has grown from an annoyance to a major, and often directly targeted, threat, having a system in place to stop the messages before they reach our network helps IT sleep at night.

 

What keeps you busy off the clock?

 

My main off-duty activity is photography – I’ve got a small portfolio on show at my personal site. There’s also a blog, but it’s not all that interesting. One day, I hope to find the time and motivation to learn to play the guitar I bought a couple of years ago.

 

Star Wars or Star Trek?

 

Doctor Who, of course.

 

If you'd like to be interviewed in a future edition of 'Legends of Mimecast,' email Community Manager Ryan Arsenault at rarsenault@mimecast.com.

 

Check out more Legends of Mimecast interviews in the series. 

Peter Bauer is the CEO and co-founder of Mimecast, which he launched in 2003. In this next installment of Legends of Mimecast, we sat down with Peter to talk about the common themes learned from our global customer base, how the threat landscape has changed over the years, and the Mimecast solutions he now can’t live without.

 

Be sure to also check out our recent -- and first -- Legends of Mimecast interview with customer and community champion Les Bessant.

 

Together with CTO Neil Murray, you founded Mimecast in 2003, and this original team is still in place. 14 years is an eternity in the tech world – what keeps you coming into Mimecast every day?

 

There's three things here. Firstly, knowing how important our work is. We are responsible for protecting critical communication and data for so many organizations across the world. This is such a huge and important responsibility: It’s a very good reason to get up in the morning.

 

Secondly, the enjoyment of being a part of innovating and building something uniquely useful is another reason. Software and the challenges of understanding how it can positively impact users is engaging work. We have a constant stream of ideas that often leave us with a sense of unfinished business.

 

Lastly, it's about the people that make up Mimecast: We get to work with such cool and inspired people internally on the employee side, and also within our customer and partner base. Between all of these groups, Mimecast is a really fun place to be.

 

What do you think has changed the most in terms of the scope of business threats, from the earlier years of Mimecast, to Mimecast in 2017?

 

I think it's the shift from general email pollution to more directed and targeted email attacks. We moved from seeing significant nuisances to significant threats. For example, it’s easy to gain access to pretty deep social and organizational data on LinkedIn, and there’s a growing cyber underworld that is increasingly well-connected and resourced. This is shaping the threat landscape. Email remains the number one attack delivery tool for these adversaries.

 

You grew up in South Africa, started Mimecast in London, and moved with your family to the United States to help spearhead the US operations. What have you learned the most from our customers in your travels, with our customer base dispersed globally?

 

I've learned that everyone is pretty much in the same boat. IT teams are largely all under-resourced, dealing with an accelerated rate of change, and are forced to be responsive to so many things.

 

Managing email remains a complex undertaking, with so many important computing workloads beyond the fundamental delivery of a mailbox. Your email infrastructure needs to meet your gateway delivery and routing needs, security needs (and that spans multiple issues from DLP and encryption, to spear phishing protection, and so on), data management and compliance needs, and, of course, disaster recovery and high availability needs.

 

These diverse and often infrastructure-intensive workloads are important, but frequently underappreciated or underestimated by the business. Those responsible for managing technology to ensure email works for an organization do understand the challenge, though. So we are thrilled to be able to help so many IT teams globally make this hard stuff easy with our platform.

 

What’s the one feature of Mimecast’s products that you as an everyday user couldn’t live without? 

 

There are two, actually.

 

One, our graymail management feature saves me a lot of time and mental energy. All ‘newsletter’ or ‘store card promotional’ types of emails are automatically held for me. So I don’t have to sift those out of my inbox myself. I’ve used that feature for a while now and I don’t know how I lived without it before. I used to spend a lot of time sifting through, and being distracted by, low priority bulk email.

 

The second thing I love is our iOS app, which allows me to find emails going back over 10 years in a matter of seconds on my phone. I might be looking for a particular document or trying to recall the name of a contact at a certain company. Inevitably, it is in my email archive somewhere, and being able to just dip in and find it in this vast bank of corporate memory is very useful.

 

What keeps you busy off the clock?

 

I love spending time with my wife and kids, doing outdoors activities. On this outdoors side, running and snowmobiling are both things I enjoy.

 

Be sure to also check out some of the other Legends of Mimecast Q&As in the series:

 

Legends of Mimecast: A Q&A with Dawn Cronin 

Legends of Mimecast: A Q&A with Les Bessant 

Legends of Mimecast: A Q&A with Onyi Ejiasa 

Legends of Mimecast: A Q&A with David Ignash 

Legends of Mimecast: A Q&A with Johan Dreyer