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Michael Conley is the Director of Service Delivery Enablement at Mimecast. He has enjoyed assisting customers and growing a legendary support team since 2012. Michael was the FY16 Mimecaster of the Year.

 

Having been a member of the team since 2012, I have served in a variety of roles, from first line engineer to manager. My latest adventure aims to educate the thousands of great Mimecasters in our community, both internal and external. Mimecast is a powerful and diverse platform, and, as such, knowing where to begin educating yourself is not always easy.

 

Speaking from experience – the most beneficial area of the platform to start with is Track and Trace. Being able to determine a message’s journey through Mimecast, from receipt, through policy processing, to delivery, helps administrators determine the “where,” “when,” and “why” of email routing. 

 

Has an end user ever asked you why a message was blocked, delayed, or allowed through? That’s a rhetorical question, as we know they do! In the video below, I'll go through several of these scenarios and encourage both new administrators and long-time customers to take a look.

 

You will see me on the community helping out when I can, and creating posts just like this one, touting the latest and greatest education materials. 2017 is going to be a great year for Mimecast customers as education efforts are increasing around the globe. Mimecast is serious about Legendary Customer Success and positioning ourselves to be the most trusted and reliable vendor in the cloud.

 

If you have any ideas, questions, or just want to say hi – please follow my profile, or drop a comment below. I am passionate about learning and teaching, and hope to pass some of my enthusiasm on to you!

 

In this video, I’ll show you how to get started with Track and Trace (and stay tuned for future posts in this series):

 

 

Check out Mike's next Mimecast 101 video post in the series: Mimecast 101: Troubleshooting Authentication Issues [Video] 

Michael Conley is the Director of Service Delivery Enablement at Mimecast. He has enjoyed assisting customers and growing a legendary support team since 2012. Michael was the FY16 Mimecaster of the Year.

 

2017 is shaping up to be yet another an exciting year for learning at Mimecast. Adding value to the Mimecast brand through education and enablement is a cornerstone of all that is Legendary Customer Success. You will hear more about this exciting program in the coming months.

 

If you haven't seen my previous Mimecast 101 community post on Track and Trace, I also encourage you to take a look. My goal with this series is to take the real-world lessons we’ve learned from our support teams and customers around the world and distill them into easy-to-understand troubleshooting concepts.

 

For this one, I have put together a new video below on troubleshooting basic authentication issues, using only a few basic steps, to help viewers identify and remediate common authentication issues.

 

As always, if you have any ideas, questions, or just want to say hi – please follow my profile, or leave a comment below. I am passionate about learning and teaching, and hope to pass some of my enthusiasm on to you!

 

 

Check out Mike's other Mimecast 101 video postMimecast 101: Track and Trace [Video]