Administrator initiated Directory Sync

Document created by user.oxriBaJeN4 Employee on Sep 3, 2015
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The Sync Directory Data button in the Services | Directory Sync menu is used to trigger an Administrator initiated Directory Sync.

 

This article describes the expected behavior for this feature.

 

The feature will perform different tasks depending on the type of Directory Connector your organization has configured.

 

In this article

 

 

LDAP Directory Connector

 

If you are using a LDAP Directory Connector, the Sync Directory Data Button will trigger a sync to execute immediately and keep you on the current page while the sync completes.

 

When the sync completes it can take up to 10 minutes for the results of the sync to be applied to your service. Sync results are not applied during the hours of 11PM and 6AM Mimecast local server time.

 

Windows Azure Active Directory Connector

 

If you are using a Windows Azure Active Directory Connector, the Sync Directory Data Button will trigger a sync to execute and keep you on the page while the sync completes.

 

When the sync completes it can take up to 10 minutes for the results of the sync to be applied to your service. Sync results are not applied during the hours of 11PM and 6AM Mimecast local server time.

 

Active Directory using Synchronization Engine Connector

 

If you are using an Active Directory using Synchronization Engine Connector and the Mimecast Synchronization Engine version 2.9 or later, the Sync Directory Data button will trigger a sync on your Synchronization Engine server to start within 2 minutes of the button being pressed.

 

If you are using the Mimecast Synchronization Engine version 2.8 or earlier, or your Synchronization Engine site is not currently active the Sync Directory Data button will not trigger a sync and a warning message will be displayed.

 

When the sync completes it can take up to 10 minutes for the results of the sync to be applied to your service. Sync results are not applied during the hours of 11PM and 6AM Mimecast local server time.

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