Mimecast for Outlook: Activating / Deactivating Continuity Mode

Document created by user.oxriBaJeN4 Employee on Sep 4, 2015Last modified by user.oxriBaJeN4 Employee on Apr 20, 2017
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Continuity Mode may be activated in the following ways:

  • By an Administrator. See the Managing Continuity Events article for full details on Administrator activated continuity events.
  • Manually as described below.

 

In most instances, your Administrator will configure this to be "pushed" out to Mimecast for Outlook. However there may be instances where you are required to activate continuity mode from inside Mimecast for Outlook.

 

During continuity mode, Microsoft Outlook is placed into offline mode, and all messages are sent to and from Mimecast rather than your email server. Turning off continuity mode ensures all messages are sent to and from your email server. 

 

Once you've manually entered continuity mode, you cannot manually exit continuity mode for ten minutes, and the options listed below are unavailable. This short period allows Mimecast to perform necessary checks following the completion of a Continuity Event.

 

Additionally if Microsoft Outlook is in non-cache mode, the options mentioned below are unavailable. During a continuity event, you should access the Mimecast Personal Portal to send and receive emails.

 

Activating Continuity Mode

 

Mimecast for Outlook v7

 

 

To manually activate continuity mode, either:

  • Click on the Mimecast ribbon, and click on the Activate Continuity icon in the Email Continuity section.

    Activate Continuity
  • Click on the Continuity Mode On icon in the Mimecast for Outlook window.

 

A temporary notification is displayed in the bottom right corner of your Microsoft Outlook window, alerting you that you are currently in continuity mode. The notification can also be accessed by clicking on the Mimecast for Outlook taskbar icon.

Taskbar Notification

 

Mimecast for Outlook v6.3 or Before

 

To manually activate continuity mode:

  1. Click on the Mimecast ribbon.
  2. Click on the Activate Continuity icon in the Email Continuity section. Microsoft Outlook is placed into offline mode, and all messages are sent to and from Mimecast rather than your email server.

 

A temporary notification is displayed in the bottom right corner of your Microsoft Outlook window (see below) alerting you that you are currently in continuity mode. The notification can also be accessed from the Alert Viewer. Additionally the status panel continuity icon changes (see below).

 

NotificationStatus Panel

 

Deactivating Continuity Mode

 

Mimecast for Outlook v7

 

To manually exit continuity mode either:

  • Click on the Mimecast ribbon, and click on the Activate Continuity icon in the Email Continuity section. 
  • Click on the Continuity Mode Icon icon in the Mimecast for Outlook window.

 

A temporary notification is displayed in the bottom right corner of your Microsoft Outlook window, alerting you that you have left continuity mode. The notification can also be accessed by clicking on the Mimecast for Outlook taskbar icon.

Taskbar Notification

 

Mimecast for Outlook v6.3 or Before

 

To manually deactivate continuity mode:

  1. Click on the Mimecast ribbon.
  2. Click on the Activate Continuity icon in the Email Continuity section. This toggles off the continuity mode and ensures all messages are sent to and from your email server.

 

A temporary notification is displayed in the bottom right corner of your Microsoft Outlook window (see below) alerting you that you have left continuity mode. The notification can also be accessed from the Alert Viewer. Additionally the status panel continuity icon changes (see below).

 

NotificationStatus Panel
Continuity Mode Off

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