Mimecast for Outlook: Activating / Deactivating Continuity Mode

Document created by user.oxriBaJeN4 Employee on Sep 4, 2015Last modified by user.oxriBaJeN4 Employee on Sep 22, 2018
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Continuity Mode may be activated in the following ways:

  • By an Administrator. See the Managing Continuity Events article for full details on Administrator activated continuity events.
  • Manually as described below.

 

In most instances, your Administrator will configure this to be "pushed" out to Mimecast for Outlook. However, there may be instances where you are required to activate continuity mode from inside Mimecast for Outlook.

 

During continuity mode, Microsoft Outlook is placed into offline mode, and all messages are sent to and from Mimecast rather than your email server. Turning off continuity mode ensures all messages are sent to and from your email server. 

 

Once you have manually entered continuity mode, you cannot manually exit continuity mode for ten minutes, and the options listed below are unavailable. This short period allows Mimecast to perform necessary checks following the completion of a Continuity Event.

 

Additionally, if Microsoft Outlook is in non-cache mode, the options mentioned below are unavailable. During a continuity event, you should access the Mimecast Personal Portal to send and receive emails.

 

Activating Continuity Mode

 

To manually activate continuity mode:

  1. Click on the Mimecast ribbon.
  2. Click on the Activate Continuity icon.

Activate Continuity

 

Alternatively:

  1. Click on the Inbox button.
  2. Click on theContinuity Mode On icon in the top right corner of the  Inbox window.

 

A temporary notification is displayed in the bottom right corner of your Microsoft Outlook window, alerting you that you are currently in continuity mode. The notification can also be accessed by clicking on the Mimecast for Outlook taskbar icon.

Taskbar Notification

 

Deactivating Continuity Mode

 

To manually exit continuity mode:

  1. Click on the Mimecast ribbon.
  2. Click on the Activate Continuity icon. 

 

Alternatively:

  1. Click on the  Inbox button.
  2. Click on the Continuity Mode Icon icon in the top right corner of the  Inbox window.

 

A temporary notification is displayed in the bottom right corner of your Microsoft Outlook window, alerting you that you have left continuity mode. The notification can also be accessed by clicking on the Mimecast for Outlook taskbar icon.

Taskbar Notification

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