Mimecast for Outlook: Duplicate Messages in Your Inbox

Document created by user.oxriBaJeN4 Employee on Sep 4, 2015Last modified by user.oxriBaJeN4 Employee on Sep 27, 2016
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Symptoms

 

Duplicate messages are displayed in the your Mimecast for Outlook Inbox.

 

Explanation

 

This is by design. This occurs when messages are transitioned from Accepted Email to the archive. For a period of time they exist in both of these places and therefore show as duplicate emails. These will automatically be deduplicated over time. No additional action is required.

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