Mimecast for Outlook: Log Files

Document created by user.oxriBaJeN4 Employee on Sep 4, 2015Last modified by user.oxriBaJeN4 Employee on Apr 8, 2019
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If working with Mimecast Support on a Mimecast for Outlook issue, you may be required to send in the log files for the Mimecast for Outlook client. Log files contain useful information on the communications between Mimecast for Outlook and the Mimecast service. These can be used to troubleshoot potential issues with Mimecast for Outlook. 

 

The log files are located in the "C:\ProgramData\Mimecast\Logs" directory, and the files are called "msw-serviceYYYMMDD" where YYYMMDD is the year, month, and day the file was created.

The log file folder is hidden by default in Windows.
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