Stationery FAQs: The email body is not displayed

Document created by user.oxriBaJeN4 Employee on Sep 4, 2015
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Overview

The body of the email does not appear. Only the other components of the Stationery Layout are displayed.

Explanation

If the recipient cannot view the content of the email but the Stationery Layout has been applied, it is possible that the Stationery Layout HTML is missing one of the following tags:

  • <MC type=body>
  • <MC Type=comment>

These HTML tags represents the placement of the body of the sender’s email message.

Resolution

  1. Edit the Stationery Layout.
  2. Edit the HTML code.
  3. Verify that the <MC type=body> or <MC Type=comment> tag is present.
  4. Save the changes and test the Layout again.

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