Installing Mimecast Mobile

Document created by user.oxriBaJeN4 Employee on Sep 7, 2015Last modified by user.oxriBaJeN4 Employee on Jun 16, 2017
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This article describes how end users can install Mimecast Mobile from an App Store.


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To install Mimecast Mobile:

  1. Download the application from the App Store.
  2. Open the Mimecast Mobile application.
  3. Enter your Email Address.
  4. Click on the Next button.

    A notification may be displayed to allow the application to access your device's contacts. These are not stored in Mimecast, and when composing emails, a list of the addresses will be shown. Mimecast does not store the Global Address List (GAL) of the organization.

  5. Add your Password. This can be a:
    • Network (domain) password
    • Mimecast cloud password.
  6. Select the appropriate Password Type.
  7. Click on the Login button. The Passcode dialog is displayed.
    This is required each time the application has been inactive for 15 minutes or more.
  8. Complete your Six Digit Passcode and re-enter to confirm it. Once the Passcode is set up successfully the Online Inbox will be presented.


Passcode Security


With passcode security:

  • Opportunistic interaction with the application interface is prevented.
  • All the accounts on the device will be removed if the Passcode is incorrectly entered five times.
  • If the Passcode is reset, all accounts are removed from the device and must be re-added.


Apple TouchID


TouchID may be used when accessing the application on iOS devices.

  • A passcode is still required
  • If Cancel is chosen when TouchID is enabled, the Passcode screen is displayed.
  • If TouchID verification fails on three attempts, the Passcode screen is displayed.
  • Failed TouchID verification does not count towards the failed Passcode count.
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