Mimecast Synchronization Engine can be configured to archive historical Instant Message (IM) conversations in Microsoft Lync.
IM Archive must be enabled for the organization's Mimecast account in order to utilize the available functionality.
IM Archive assists the business compliance requirements to add business related IM conversations to the Mimecast archive.
Supported Lync / SQL Versions
Cloud Archive for Lync IM is dependent on the version of the communications and collaboration platform deployed, in conjunction with the software vendor's current recommendations. Below is a collated list of SQL Server versions for the platforms currently supported:
|SQL Server Version||Lync Server 2010||Lync Server 2013||Skype for Business Server 2015|
|Authoritative Source||Database Software and Clustering Support||Lync Server 2013: Technical requirements for Archiving||https://technet.microsoft.com/en-us/library/jj205059(v=ocs.16).aspx%E2%80%8B|
Microsoft SQL Server 2005 Enterprise (64-bit edition) with Service Pack 3 (SP3) (required) or latest service pack (recommended)
Microsoft SQL Server 2005 Standard (64-bit edition) with SP3 (required) or latest service pack (recommended)
Microsoft SQL Server 2008 R2 Enterprise database software (64-bit edition) or latest service pack (recommended)
Microsoft SQL Server 2008 R2 Standard (64-bit edition) or latest service pack (recommended)
Microsoft SQL Server 2008 Enterprise (64-bit edition) with Service Pack 1 (SP1) (required) or latest service pack (recommended)
Microsoft SQL Server 2008 Standard (64-bit edition) with SP1 (required) or latest service pack (recommended)
Microsoft SQL Server 2008 R2 Enterprise (64-bit edition)
Microsoft SQL Server 2008 R2 Standard (64-bit edition)
Microsoft SQL Server 2012 Enterprise (64-bit edition)
Microsoft SQL Server 2012 Standard (64-bit edition)
Microsoft SQL Server 2014 Enterprise (64-bit edition)
Microsoft SQL Server 2014 Standard (64-bit edition)
Skype for Business Online is not currently supported.
Archiving to local SQL Sever databases must be enabled in the Lync or Skype for Business 2015 Server deployment.
How do I use IM Archive?
Once the MSE site has been configured, an IM Archive Definition, Schedule and Task must be created to begin the archive process. Navigate to the Administration | Services | IM Archive menu:
The IM Archive Dashboard is displayed, including the IM Archive Task Status, IM Usage Statistics, IM Archive Search options and Recent Activity.
IM Archive Task Status
Displays a status indicator for the IM Tasks that are in place. A red icon indicates that all the active tasks need attention, whilst an orange icon indicates that one or more tasks needs attention. A green icon indicates that all the tasks are running. Click the 'x tasks' link to view the tasks.
IM Usage Statistics
This widget displays a report of the IM Conversations that were archived over the last 7 days or 30 days, which can be toggled by clicking the appropriate link. Hover over the chart graphics for additional information. Click the legend items to toggle the Group and Person-to-Person (P2P) conversations.
IM Archive Search
Use the Search widget to locate a specific IM conversation, using the available filters:
A summary of existing IM Tasks that have recently run is displayed, if already configured for your account:
Use the Logs button to access task-specific logs for tracking and troubleshooting purposes. The Logs are also accessible from a menu when editing an existing task, as described in this article. The View All button will display a full list of all IM Tasks.
Viewing Archived IM Conversations
When files are archived using Mimecast Synchronization Engine, they can be viewed by Administrators that have relevant permissions. When the IM Archive Task is configured, a folder is automatically created in the Smart Tag folder structure, shown in a specialized view within Services | IM Archive | View Archives menu.
It may take up to an hour before the IM messages are available in Mimecast.
The Administrator's Role and permissions will determine if they have access to view the files. Administrators with access to the Smart Tags menu will be able to see the archived emails, but only those Administrators with the protected permission Manage Smart Tags can view the content of these file attachments.
Smart Tags cannot be renamed or deleted if associated with an IM Archive Task.