Stationery FAQs: The policy is correct but is not applied

Document created by user.oxriBaJeN4 Employee on Sep 7, 2015Last modified by user.oxriBaJeN4 Employee on Nov 18, 2015
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Overview

 

The Stationery Assignment Policy has been checked, but the incorrect Stationery Layout is still applied to emails.

 

Explanation

 

There are two other Policies that will override the Stationery Assignment Policy:

 

  • Stationery Exclusion Policy
  • Content Examination Policy

 

These should be reviewed to ensure there are no conflicts.

 

Resolution

 

  1. The Stationery Exclusion Policy is designed to bypass the application of a Stationery Layout. For more information on Exclusion Policies, view the full article.
  2. Content Examination Policies are part of Mimecast’s Data Leak Prevention module. Content Policies scan for specific text and phrases in an email, and can be set to override the Stationery Assignment should a match be found. For more information on Content Examination Policies, view the full article.

 

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