Managing Continuity Events

Document created by user.oxriBaJeN4 Employee on Sep 9, 2015Last modified by user.oxriBaJeN4 Employee on Apr 7, 2017
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Administrators can build in flexibility for both planned and unplanned email outages, by creating and scheduling Continuity Events. These can be used in:

  • Mimecast for Outlook
  • Mimecast Mobile Apps

 

Continuity events allow you to control the start and end time of an outage. Once scheduled, it communicates with the registered continuity devices or applications in the associated group, and if configured, forces them into disaster recovery mode. This results in all outbound and inbound emails being sent directly via your Mimecast service.

 

You can create a continuity event by creating a record from the default blank template, or by cloning an existing continuity event. Once created, all continuity events are listed including details about the affected group, event status, active dates / times, time zone, and whether it is set for Outlook or Mobile devices.

 

 

Creating a Continuity Event

 

To create a continuity event from the default blank template:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Services | Continuity menu item. A list of all future, current, and expired continuity events is displayed.
  4. Click on the New Continuity Event button. The Continuity Event Properties dialog is displayed.
  5. Complete the Continuity Event Properties section as required.

    Field / OptionDescription
    DescriptionEnter a description for the continuity event. This is displayed in the list of continuity events once it is created.
    NotesThis is an optional field where up to 500 additional characters can be entered about the continuity event.
    Affected GroupClick the Lookup button to select a group to which the continuity event applies. This can be a group from your Active Directory, or a Mimecast user group. 
    Users in the group must have the correct permissions enabled for disaster recovery to be invoked. Users without the correct permissions, or who do not have the client properly installed and configured, will not participate in the continuity event.
    Status

    Displays the current status of the continuity event. This field displays one of the following statuses:

    StatusDescription
    New Continuity EventDisplayed whilst the continuity event is being created. It remains until the event is saved.
    PendingDisplayed once the continuity event has been created, but before the scheduled start date / time has been reached.
    CurrentDisplayed once the continuity event's scheduled start date / time has been reached, but before the scheduled end date / time has been reached.
    ExpiredDisplayed once the continuity event has been created, but after the scheduled end date / time has been reached.
    Enable Outlook ContinuitySelect this option to apply the continuity event to Mimecast for Outlook.
    Enable Mobile Continuity (BlackBerry Only)Select this option to apply the continuity event to Mimecast Mobile for BlackBerry.
    Allow Cloud Password Reset

    If set to "None", end users are not allowed to reset their cloud passwords. If set to any other option, end users can reset their cloud password, using the specified method, by clicking the "Reset Cloud Password" link in the Mimecast Personal Portal log in dialog.

    This option can be overridden by the "Allow Cloud Password Reset" option in a Continuity Event.

               
    Pause Inbound Delivery for the Duration of This EventSelect this option to holds inbound emails in the Mimecast delivery queue. These messages are still available to users through all Mimecast user applications during the continuity event.
  6. Complete the Event Duration section as required.

    Field / OptionDescription
    TimezoneSelect the appropriate timezone from the drop down list that the continuity event start / end time should be based on.
    Event Start

    Specify the start date / time for the continuity event. This must be within five days of the planned continuity event's start, as Mimecast provides a five day rolling mailbox.

    Setting the event to start on a date / time prior to the outage, ensures that the client (Mimecast for Outlook or Mimecast Mobile) downloads the affected messages allowing end users access to them.

               
    Event End

    Specify the end date / time for the continuity event. Click the Eternal button to set the continuity event to never end. If you need to end the continuity event after it is created, click the End Now button.

    If you don't know when the continuity event will end, select a date / time well into the future. Once the outage is over, set the Event End to a date / time in the past to complete the event.

               
  7. Complete the User Application Notifications section as required.

    Field / OptionDescription
    Event Start MessageType a message to send to users when the continuity event starts (e.g. explaining the reason why the continuity event has started).
    Event End MessageType a message to send to users when the continuity event ends (e.g. explaining that normal service has been resumed).
  8. Complete the User SMS Notifications section as required.

    Field / OptionDescription
    SMS GroupClick the Lookup button to select a group to which the SMS notifications will be sent to. This can be a group from your Active Directory, or a Mimecast user group. 
    In order to receive SMS notifications, users must have first provided consent by opt-in.  See Subscribing to receive SMS user continuity notifications
    Event Start SMSType a message to send to users when the continuity event starts (e.g. explaining the reason why the continuity event has started).  You can select a time to send the notification up to 24 hours before the event is set to start.  SMS notifications will be preceeded by the caption Email Status and are limited to 120 characters in length.
    Event End SMSType a message to send to users when the continuity event ends (e.g. explaining that normal service has been resumed).
  9. Click on the Save and Exit button. 

 

Cloning a Continuity Event

Cloning a continuity event, creates a new event using all the details of the existing event, except the affected group.

To clone an existing continuity event:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Services | Continuity menu item. A list of all future, current, and expired continuity events is displayed.
  4. Click on the Continuity Event to be cloned. The Continuity Event Properties dialog is displayed.
  5. Click on the Clone Event button.
  6. Change any of the fields / options as required.
  7. Click on the Save and Exit button.

 

Showing / Hiding Expired Events

 

By default, only continuity events with a "Current" or "Pending" status status are displayed.

 

To display continuity events with an "Expired" status:

  1. Click the Show All Events button.

 

To return to the default view of displaying only "Current" or "Pending" continuity events:

  1. Click on the Hide Expired Events button.

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