The Service Monitor Dashboard

Document created by user.oxriBaJeN4 Employee on Sep 9, 2015Last modified by user.oxriBaJeN4 Employee on Jul 20, 2018
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Upon Accessing the Service Monitor the dashboard displays by default. If you are already using some other Service Monitor functionality, you can switch to the dashboard by clicking on the Dashboard tab.

 

The dashboard provides a graphical representation of the status of message queues, as well as and synchronization services. This data is updated every 15 minutes and displayed in one of the following tabs:

  • Queues (inbound, outbound, and journal)
  • Active Directory Services
  • Journal Services
If you don't have email, journaling, or directory synchronization configured on your account, the service's tab is not displayed on the dashboard.

Queues

 

The Queues tab displays a graphical representation of your outbound delivery, inbound delivery, and journaling queues. The queue status and any alerts are also displayed in each section. Each queue has its own meter which displays the following: 

 

ElementDescription
Current LevelThe queue meter shows the number of messages in the queue at the last update.
For the Outbound Queue, this is the number of messages on the Mimecast platform that we are currently trying to deliver outbound. For the Inbound queue, this is the number of messages in the delivery queue on retry to be delivered to your environment.
Recommended ThresholdThis displays the threshold value set in the Configure Alerts page. See the Configure Service Monitor Alerts page for further details.
If an email queue exceeds the threshold, alerts are sent to the subscribers.

 

Displaying a Queue's History Data

 

Queue HistoryFrom the dashboard, you can access a view of a queue's history. This allows you to analyze the queue's data, to determine if there are any potential ongoing issues. The data is displayed in a graphical format in the following time frames:

  • 15 Minutes
  • Hourly
  • Daily

 

To access a queue's history data:

  1. Click the History button underneath the queue's meter display.
  2. The queue history graphical information and data displays, as outlined below:
    • Queue GraphGraph: Displays an graph of the average message count versus the alert threshold, in selected time intervals. The "15 Minute" interval tab displays by default. Optionally click on the "Hourly" or "Daily" tab to update the graph's display.
    • Data Columns: Displays the:
      • Date and time when the data was collected.
      • Number of messages in the queue at the time the data was collected.
      • Threshold for the queue as configured in the Configure Alerts page.
    • Show / Entries: Click on the drop down arrow and select to display 10, 25, 50, or 100 entries per page. This also updates the queue's graph.
    • Search: Use the Search field to show particular data and update the queues graphical display.
    • Time Zone: Select a time zone to apply to the data from the drop down menu.
    • Next / Previous: Use these buttons to switch between the pages displayed. This will also update the queues graphical display.

Service Status

 

View ServicesThe service status indicators display the status of the Active Directory and Journal synchronization services connected to your account. The meter allows you to quickly monitor the connection of your services by displaying the following:

  • The total number of service connections.
  • The current number of active services.
  • The current number of inactive services.

 

To display full services information:

  1. Click on View Services link on either the:
    • Active Directory Services tab.
    • Journal Services tab.
  2. The AD Services data displays by default. Optionally click on the Journal Services tab to view your configured Journal services.
  3.  The current status of each service can be viewed as follows:
    Service OK- Indicates that the service is connected and running OK.
    Service Error- Indicates there is an issue with the service. See the "Last Error" message for further information.
  4. The service detail displayed differs depending on the service type, as outlined below:

    Service TypeFieldDetails Provided
    Active DirectoryHostThe IP address associated with the Active Directory connection.
    PortThe port associated with the Active Directory connection.
    RootDnThe distinguished name for the user who is unrestricted by access controls or administrative limit parameters.
    UserDnThe distinguished name of the user that is authenticated to the directory.
    Last errorDisplays a current message update if there are any problems with the connection.
    JournalServerThe IP address of the server associated with the journal connection.
    PortThe port associated with the journal connection.
    Email addressThe email address of the journal mailbox
    MailboxThe mailbox associated with the connection, where the mail server channels the items to archive.
    Last errorDisplays a current message update if there are any problems with the connection.
    Journal services that don't have any mail flow for more than three hours are automatically flagged as having a fault. This is a default set by us. Consequently if your mail flow is relatively quiet, a false alarm may be triggered. If this is the case, you can schedule a message to be sent during quiet periods, or disable journal service alerts.

Displaying a Service's History


Service HistoryFrom the Services page, you can access a view of all the configured service's history. This allows you to analyze the service to determine if there are any ongoing issues. The history is displayed in a graphical format in the following time frames:

  • 15 minutes
  • Hourly
  • Daily

 

To access a service's history:

  1. Click the History link in the top right corner of the service.
  2. The service's graphical information and data displays, as outlined below:
    • Service HistoryGraph: Displays an interactive graph of the average number of "OK" service connections versus the average number of "Error" connections, in selected time intervals. The "15 Minute" tab displays by default. Optionally click on the "Hourly" or "Daily" tab to update the graph's data on display.
      Hover your mouse over the graph to display the number of "OK" or "Error" service statuses during the selected interval.
    • Date / Time: Displays the date and time when the data was collected.
    • Status: Displays an icon of the service's status when the data was collected. This can be either:
      Service OKThe service's status was OK at the time of the data entry.
      Service ErrorThe service's status has an error at the time of entry, and an alert has been sent to subscribers (if configured).
    • Show / Entries: Click on the drop down arrow and select to display 10, 25, 50, or 100 entries per page. This will also update the graph.
    • Time Zone: Select a specific time zone to apply to the data from the drop down menu.
    • Next / Previous: Use the buttons to switch between the pages displayed. This will also update the queues graphical display.

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