The Service Monitor Dashboard

Document created by user.oxriBaJeN4 Employee on Sep 9, 2015Last modified by user.oxriBaJeN4 Employee on Jul 21, 2016
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The dashboard is displayed by default on accessing the Service Monitor. If you are already using some other Service Monitor functionality, you can access the dashboard by clicking on the Dashboard tab.

 

The dashboard provides a graphical representation of the status of message queues, as well as and synchronization services. This data is updated every 15 minutes and displayed in one of the following tabs:

  • Queues
  • Journal Services
  • AD Services

If you don't have email, journaling, or directory synchronization configured on your Mimecast account, the service's tab is not displayed on the dashboard.

Queues

 

The Queues tab displays a graphical representation of your outbound delivery, inbound delivery, and journaling queues. The queue status, and any alerts are also displayed in each section. A time frame for the next refresh is displayed in the bottom left hand corner. Each queue has its own meter which displays the following:

 

ElementDescription
Queue ValueThe queue meter above shows the number of messages in the queue at the last update.
For the Outbound Queue, this is the number of messages on the Mimecast platform that we are currently trying to deliver outbound. For the Inbound queue, this is the number of messages in the delivery queue on retry to be delivered to your environment.
Red ZoneThis displays the threshold value set in the Configure Alerts page. See the Configure Service Monitor Alerts page for further details.
StatusAn "OK" status indicates that the queue is below the threshold value set in the Configure Alerts page. If the threshold has been exceeded, the Status is "Alert". See the Alert element for more details.
AlertIf "No Alert" is displayed, no alerts have been sent to subscribers as the queue is below the threshold value set in the Configure Alerts page. If an email queue exceeds the threshold, alerts are sent to the subscribers, and this status changes to "In Alert".

 

Displaying a Queue's History

 

queue_history.pngFrom the dashboard, you can access a view of a queue's history. This allows you to analyze the queue's data, to determine if there are any potential ongoing issues. The data is displayed in a graphical format in the following time frames:

  • 15 minutes
  • Hourly
  • Daily

 

To access a queue's history:

  1. Click the History button underneath the queue's graphical display.

 

Displaying / Hiding a Queue's History Data


To display the data relating to a queue's history:

  1. Click the Show Data button underneath the queue's graphical display. The following information is displayed from when the data was collected:

    ColumnDescription
    Date/TimeDisplays the date and time.
    LevelDisplays the number of messages in the queue.
    StatusDisplays an icon of the queue's status. This can be either:
    status_ok.pngThe queue's status was OK (i.e. the value of the "Level" column was less than the threshold in the alert).
    status_notok.pngThe queue's status was not OK (i.e. the value of the "Level" column was more than the threshold, and an alert was issued).

 

To hide the data relating to a queue's history:

  1. Click the Show Data button underneath the queue's graphical display. If the data is currently displayed, the data with be hidden.

 

Synchronization Service Status

 

service_status.pngThe synchronization service status indicators display the status of the journaling and directory synchronization services connected to your Mimecast account. These indicators display the current status check for these services, together with any alerts, thereby allowing you to monitor the connection of your Mimecast services.

 

To display a status indicator:

  1. Click on either the:
    • Journal Services tab to display details of all your configured journaling services.
    • AD Services tab to display details of all your configured journaling services.

 

If you have multiple journaling or Active Directory services, each is displayed in its own row. See the example on the right for a display of two journaling services.

 

The service status detail displayed, differs depending on the service type:

 

Service Type
Details Provided
Journaling
  • The journal mailbox's IP address.
  • The journal connector name.
  • The email address of journal mailbox.
  • A status indicator (see below).
Active Directory
  • The directory server's IP address.
  • The Active Directory's connection name.
  • The root distinguished name.
  • A status indicator (see below).
journal_ok.png- Indicates that the service is running OK.
journal_notok.png- Indicates there is an issue with the service. See the "Last Error" message for further information.

Journal services that do not have any mail flow for more than three hours, are automatically flagged as having a fault. This is a default set by Mimecast. Consequently if your mail flow is relatively quiet, a false alarm may be triggered. Should this be the case, try one of the following workarounds:

  • Schedule a message to be sent during quiet periods.
  • Disable journal service alerts.

Displaying a Service's History

 

service_history.pngFrom the dashboard, you can access a view of a service's history. This allows you to analyze the service to determine if there are any ongoing issues. The history is displayed in a graphical format in the following time frames:

  • 15 minutes
  • Hourly
  • Daily

 

To access a queue's history:

  1. Click the History button underneath the service. The following information is displayed:

    ColumnDescription
    Date/TimeDisplays the date and time that the data was collected.
    StatusDisplays an icon of the service's status when the data was collected. This can be either:
    status_ok.pngThe service's status was OK.
    status_notok.pngThe service's status was not OK, and an alert has been sent to Subscribers (if configured).

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