The Service Monitor

Document created by user.oxriBaJeN4 Employee on Sep 9, 2015Last modified by user.oxriBaJeN4 Employee on Apr 2, 2019
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Service MonitorAs an administrator, it's important for you to be able to monitor the Mimecast services for which you are responsible. Doing so allows you to proactively solve problems with your service as they arise (e.g. breached queue thresholds, synchronization service failures).


All of this, and more, is achieved with the Service Monitor. It takes a snapshot of your services every 15 minutes, allowing you to monitor the status of your:

  • Outbound and inbound email delivery
  • Journaling
  • Directory synchronization


Additionally, the monitor allows you to:

  • Configure alerts sent to subscribers by email and / or SMS when a problem exists.
  • Manage the list of subscribers set to receive early notification of potential issues.
  • List recent alerts up to 90 days in the past.
  • List all new, open and on hold support cases with Mimecast.


The Service Monitor displays information in one of the following tabs:



The dashboard is displayed by default when the Service Monitor is opened. It displays a graphical representation of your outbound delivery, inbound delivery, and journaling queues by default. Access to the status of your journaling and Active Directory (AD) services is also available below.


Displays a list of any recent alerts issued to subscribers. The list can be filtered by selecting a time scale, subscriber, or queue / service type.


Enables you to set the thresholds for each alert type. Subscribers must be set up with the required notification options before they can start receiving the alerts.


Enables you to set up users to receive alert messages for Mimecast services.

Support Cases

Lists your new, open, and on hold support cases with us, with the last message associated with each case displayed.


Displays a list of any current data requests or projects that you might have for ingestion.

AccountsDisplays any associated accounts that are set as subscribers. This allows the subscribers to receive alerts across more than one account and is useful for Partners, for example, who manage multiple customer accounts.


See Also...


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