Retention Validation

Document created by user.oxriBaJeN4 Employee on Sep 10, 2015Last modified by user.oxriBaJeN4 Employee on Jan 13, 2017
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For data assurance purposes, a mechanism exists that requires customers to confirm the “Maximum Retention (Days)” setting of their Mimecast account.

 

Scope

 

The new feature has initially been implemented for selective accounts that have 3653 days retention or more. Over time other accounts will follow.

 

It will also by default be enabled on newly created accounts.

 

Feature

 

For the above mentioned accounts, upon enablement of the feature and whenever the Maximum Retention (Days) has been modified via a support ticket opened with our Support team, a suitable Administrator representing the account will have to confirm the Maximum Retention. Suitable Administrator Roles are:

 

  • Super Administrator
  • Full Administrator
  • Partner Administrator

 

If a member of any other Administrator Role logs on to the Mimecast Administration Console, a message such as the following will be displayed:

 

The Maximum Retention of the <Account Name> Mimecast account currently is <Maximum Retention> days. This configuration needs to be validated.

 

Please ask your Super Administrator, Full Administrator or Partner Administrator to logon and to confirm the Maximum Retention. Failure to confirm the Maximum Retention could lead to Mimecast retaining your data incorrectly.

 

Similarly, a message will display for members of the suitable Administrator Roles, but they will have the ability to confirm the configuration:

 

The Maximum Retention of the <Account Name> Mimecast account currently is <Maximum Retention> days. This configuration needs to be validated.

 

Please confirm that this configuration is correct or select "cancel" and contact support@mimecast.com.

 

Failure to confirm the Maximum Retention could lead to Mimecast retaining your data incorrectly.

 

Additionally members of the suitable Administrator Roles will also be able to confirm the configuration directly on the Account | Settings section of the account.

 

The messages will continue to appear until the configuration has been confirmed. Once confirmed, no additional such messages will display unless a change has been made to the “Maximum Retention (Days)” setting, at which point a new confirmation will be required.

 

Retention Validation FAQs

 

Q: What happens if my organization fails to confirm the Maximum Retention?

 

This may result in Mimecast retaining your data incorrectly. Mimecast Account Managers will from time to time contact customers who failed to confirm their Maximum Retention.

 

Q: What if no one within my organization is a member of a suitable Administrator Role?

 

Please contact our Support team to inform them that your organization requires a Super, Full or Partner Administrator account in order to validate the Maximum Retention of your account. Our Support team will respond with the appropriate procedure to follow.

 

Q: What if the password for an account that has a suitable Administrator Role has been forgotten?

 

Please contact our Support team stating which account requires a password reset and what Administrator Role it has. Our Support team will respond with the appropriate procedure to follow.

 

Q: Where can I see who has a suitable Administrator Role within my organization?

 

Under the Account | Roles section you will find the Administrator Roles. By clicking the Role itself you will be able to see who the members of the Role are.

 

Q: Will we have to go through this process every time there is a change to the Maximum Retention of our Mimecast account?

 

Yes. After the initial confirmation Mimecast will seek further confirmation of the Maximum Retention setting after each update of the value.

 

Q: What if nobody within my organization knows what the Maximum Retention of our Mimecast account should be?

 

Please contact our Support team or your Mimecast Account Manager. They will assist you with your query.

 

Q: What if the current Maximum Retention is incorrect?

 

Please contact our Support team or your Mimecast Account Manager immediately. They will ensure that the Maximum Retention gets updated after appropriate checks have been carried out.

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