Monitoring

Document created by user.oxriBaJeN4 Employee on Sep 11, 2015Last modified by user.oxriBaJeN4 Employee on Sep 15, 2017
Version 7Show Document
  • View in full screen mode

This module provides viewers and queues that Administrators can use to monitor email flow, manage stripped attachments or troubleshoot email delivery. More specifically, Administrators have the ability to release stripped attachments, view all emails that Mimecast has rejected when performing security checks, and investigate why emails are in the delivery retry schedule (among others).

 

Most email administrators will be familiar with requests from end users about why certain emails have not been received or delivered. The viewers and queues in the Monitoring module, allow Administrators to troubleshoot delayed or failed email delivery, and view or release attachments that have been stripped from emails.

 

To access the monitoring functionality:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Monitoring menu item. The following menu items are displayed:

 

Menu ItemDescription
Attachments

Allows you to review and release attachments that have been stripped or blocked from incoming messages.

Attachment ProtectionDisplays a log of attachments scanned by Targeted Threat Protection - Attachment Protect in the last 30 days.

Bounces

Allows you to review and troubleshoot messages that we have accepted, but can't deliver to the recipient. This includes both inbound and outbound messages.

Broadcasts

Allow you to view all broadcast messages awaiting delivery, and bounce or reject them.

Bulk Delivery

Allows you to view and manage messages that are subject to a Bulk Sender Policy, but which are still in a queue awaiting delivery.

Bulk Processing

Allows you to view and manage messages that are subject to a Bulk Sender Policy, and are awaiting processing.
Connections

Displays all messages that made a connection to your account, but have been temporarily deferred or greylisted. If greylisted, subsequent attempts by the sending mail server to deliver the messages may be successful.

Data Leak PreventionDisplays details of messages where actions have been applied by a Content Examination Policy.
DeliveryAllows you to view and manage inbound and outbound messages waiting to be delivered by Mimecast. This includes messages that failed initially, but awaiting a retry.
Held

Allows you to view and manage messages in the hold queue. These are messages placed there by policies on your account. You can release or reject messages, as well as add the sender to your permitted or blocked senders list. from this view.

Held Summary

Allows you to view and manage messages in the hold queue, grouped by policy. You can release or reject messages, as well as add the sender to your permitted or blocked senders list.

Impersonation Protection

Displays a log of messages scanned by Targeted Threat Protection - Impersonation Protect in the last 30 days.

ProcessingAllows you to view and manage messages that are temporarily queued while checks are being performed.
RejectionsAllows you to view and manage messages that have been rejected by Mimecast's security systems.
Secure MessagingDisplays the details of all incoming and outgoing messages that have been processed by Secure Messaging.
SystemDisplays all notifications that are being processed by Mimecast.
URL ProtectionDisplays a log of URLs scanned by Targeted Threat Protection - URL Protect in the last 30 days.

Attachments

    Outcomes