Administrators can use the Monitoring module and Message Center to monitor email flow, manage stripped attachments or troubleshoot email delivery. More specifically, Administrators have the ability to release stripped attachments, view all emails that Mimecast has rejected when performing security checks, and investigate why emails are in the delivery retry schedule (among others).
Most email administrators will be familiar with requests from end users about why certain emails have not been received or delivered. The viewers and queues in the Monitoring module and Message Center allow Administrators to troubleshoot delayed or failed email delivery, and view or release attachments that have been stripped from emails.
To access the following functionalities:
- Log in to the Administration Console.
- Click on the Administration toolbar button.
- Select either the Message Center or Monitoring menu item. Refer to the color coded key table below to see which of the menu items you can select:
Monitoring Function Message Center Monitoring Description Accepted Messages Y Allows you to review recently sent and received messages that are awaiting indexing. Attachments Y Allows you to review and release attachments that have been stripped or blocked from incoming messages. Attachment Protection Y Displays a log of attachments scanned by Targeted Threat Protection - Attachment Protect in the last 30 days. Bounced Messages Y Allows you to view messages that couldn't be delivered to their recipients. Bulk Delivery Y Allows you to view and manage messages that are subject to a Bulk Sender Policy, but which are still in a queue awaiting delivery. Bulk Processing Y Allows you to view and manage messages that are subject to a Bulk Sender Policy, and are awaiting processing. Data Leak Prevention Y Displays details of messages where actions have been applied by a Content Examination Policy. Delivery Y Allows you to view and manage inbound and outbound messages waiting to be delivered by Mimecast. This includes messages that failed initially, but awaiting a retry. Held Messages Y Allows you to view details of held messages, and release or reject messages from the queue. Impersonation Protection Y Displays a log of messages scanned by Targeted Threat Protection - Impersonation Protect in the last 30 days. Message Delivery Y Displays accepted messages that are awaiting delivery, including those by bulk processing policies. Message Tracking Y Allows you to search the message status queues to locate a message and troubleshoot delivery. Processing Y Allows you to view and manage messages that are temporarily queued while checks are being performed. Processing Queues Y Displays a list of accepted messages that have yet to under go delivery. Rejected and Deferred Messages Y Displays the details of recently rejected and deferred messages. Secure Messaging Y Displays the details of all incoming and outgoing messages that have been processed by Secure Messaging. System Y Displays all notifications that are being processed by Mimecast. URL Protection Y Displays a log of URLs scanned by Targeted Threat Protection - URL Protect in the last 30 days.