The Mimecast Mobile for BlackBerry app cannot be loaded into the BlackBerry Enterprise Server (BES).
- Restart the BES.
- Ensure that the user logged on to the BES is an Administrator.
- Confirm if policy restrictions are in place. These could be causing the app not to be loaded, and may need to be removed.
- Ensure that the BES files been extracted from the downloaded ZIP file.
- Try to test the BES by loading another application. If this is successful, you may need to download a newer Mimecast Mobile for BlackBerry build from Mimecast. If unsuccessful, you may need to contact BlackBerry support for assistance.