Advanced Account Administration: Managing Internal Domains

Document created by user.oxriBaJeN4 Employee on Sep 11, 2015Last modified by user.oxriBaJeN4 Employee on Dec 7, 2017
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You'll require a role with the appropriate permissions (e.g the Master Administrator role) on your master account to make changes.

With Advanced Account Administration, internal domains can only be added to the master account. Before this can be done, the following prerequisites must be met:

  • An internal domain must be registered.
  • The token must be:
    • Published as a TXT record
    • Validated

 

Viewing Internal Domains

 

To view your internal domains:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directory | Internal Directories menu item.

 

If a domain has been added, but hasn't been linked to a mail processing account, you can find it by:

  1. Clicking on the View | Show Unlinked Domains menu item:
The “Archive Start Date” field allows you to limit the date of the earliest item you can view in the Online Inbox folder, Online Sent Items folder, and search results in client applications. On Hold queues, or items under a user's Archive folders are not included.

The only domain that shouldn't be assigned (and should remain unlinked) is the domain you use to logon to the Master account.

 

Assigning Domains to Mail Processing Accounts

 

You can assign domains to mail processing accounts by one of the following methods:

  • Assign a single domain to multiple mail processing accounts.
  • Assign multiple domains to a single mail processing account.

 

To assign a single domain to multiple mail processing accounts:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directory | Internal Directories menu item.
  4. Click on the View | Switch to Domain View menu item.
  5. Select the Domain from the left side panel.
  6. Click the Assign Accounts button.
  7. Select the Mail Processing accounts that it should be assigned to, using the checkboxes on the left.
  8. Click the Link button.

 

To assign multiple domains to a single mail processing account:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directory | Internal Directories menu item.
  4. Select a Mail Processing account from the left side panel.
  5. Click on the Assign Domain button.
  6. Select the Domains that should be assigned to the account, using the checkboxes on the left.
  7. Click the Link button.

 

Outbound Address Learning

 

Typically on Mimecast accounts, addresses are learned when emails are sent outbound. With Advanced Account Administration this is not enabled. This is because the address may be learned by the wrong mail processing account, if the domain has been shared with more than one account. Learning the addresses based on outbound mail flow can be enabled for the domain by Mimecast Support.

 

To view which domains are configured for outbound address learning:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directory | Internal Directories menu item.
  4. Click on the View | Outbound Address Learning Domains menu item.

 

Any address learned from a mail processing account is also associated with the master account code. This way, when inbound emails are processed by the master, it delivers the email to the correct mail processing account.

 

Creating User Addresses

With Advanced Account Administration, each SMTP address / user must be unique to a mail processing account.

User addresses can be created via:

  • Directory Synchronization: Directory connectors configured on mail processing accounts are automatically copied to the master account. Nested accounts can run directory synchronization independently of the master account. A user address may have been added to the nested account, but might not yet be visible on the master. Therefore mail for this user address will not be processed. This will be corrected when the master account directory synchronization takes place.
    If you've newly created mail enabled objects and cannot wait for automatic synchronization, you can run a manual directory synchronization from the master account.
  • Imports via the Directories | Imports menu item. See the "Imports" section of the Advanced Account Administration page for more detail.
  • Manually on a mail processing account:
    1. Click on the Directories | Internal Directories menu item.
    2. Select a Domain.
    3. Click on the New Address button.

 

User Location

 

Advanced Account Administration mail flow is based on User Home Location (SMTP address location). A user / address must be assigned to a mail processing account to be able to send and receive emails, and to use end user applications.

 

To view which mail processing account a user has been associated with:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directory | Internal Directories menu item.
  4. Click on a Domain in the right hand panel.
  5. Right click on a User (SMTP address).
  6. Click on the Show User Location menu item. The following fields are displayed:
    FieldDescription
    Email AddressThe user's (STMP) address.
    Remote Account Code

    If the user was created manually or wasimported, this displays the account code of the mail processing account.

    If this field is populated, the "Remove Remote Account Code" button is unavailable.
    User Home LocationThe account code of the mail processing account regarded as the owner of the user (SMTP) address.
    Find LDAP Connection DetailsThis displays information about the user if they've been synchronized via a directory connector.

 

Duplicate Address Notification

 

With Advanced Account Administration each SMTP address / user must be unique to a mail processing account, but duplicate addresses can occur through directory synchronization. You can enable notifications to be sent to users if directory synchronization detects a duplicate user. The notification include up to 100 duplicated addresses. Until this is corrected, we will associate the items of the user to the account listed as the "User Home Location" for the address found on the master account via the “Show User Location” option.

 

To enable duplicate address notification to users:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Account Account Settings menu item.
  4. Click on a Directory Options.
  5. Click on the Add Subscriber button. A list of internal and external addresses is displayed.
    External addresses are only available if they've been imported into the master account.
  6. Select the required Users.
  7. Click on the Save button.

 

Unlinking an Internal Domain

This option is only available to Master Administrators role.

You can unlink a domain from a mail processing accountOnce unlinked:

  • All alias addresses are unlinked.
  • Administrator roles are removed.
  • The domain is displayed as an external domain.
  • Email sent to the domain is no longer processed by the mail processing account.

 

To unlink a domain:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directories | Internal Directories menu item.
  4. Select the Mail Processing Account you want to unlink in the navigator.
  5. Right click on the Domain to be unlinked. A popup menu is displayed.
  6. Click on the Unlink Domain menu item. A confirmation dialog is displayed.
  7. Click on the Confirm button. The domain remains on the master account, and any other associated accounts.

 

Deleting an Internal Domain

This option is only available to Master Administrators role.

You can delete a domain from the setup. Once deleted:

  • All alias addresses are unlinked.
  • Administrator roles are removed.
  • Domain is unlinked from all associated Mail Processing account
  • The domain is displayed as an external domain.

 

To delete a domain:

  1. Log on to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directories | Internal Directories menu item.
  4. Select the Master Account in the navigator.
  5. Right click on the Domain you want to delete. A popup menu is displayed.
  6. Click on the Move to External menu item. A confirmation dialog is displayed.
  7. Click on the Confirm button.
The domain used for the Master Administrator role cannot be moved to external.

See Also...

 

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