Managing Internal Domains For Advanced Account Administration

Document created by user.oxriBaJeN4 Employee on Sep 11, 2015Last modified by user.oxriBaJeN4 Employee on Mar 27, 2017
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You'll require a role with the appropriate permissions (e.g the Master Administrator role) on your master account to make changes.

In Advanced Account Administration, internal domains can only be added to the master account. Before this can be done, the following prerequisites must be met:

  • An internal domain must be registered.
  • The token must be:
    • Published as a TXT record
    • Validated

 

Viewing Internal Domains

 

To view your internal domains:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directory | Internal Directories menu item.

If a domain has been added, but has not yet been linked to a Mail Processing account, you can find it by using the View | Show Unlinked Domains menu item:

The “Archive Start Date” field allows you to limit the date of the earliest item you can view in Online Inbox, Online Sent Items, and search results in client apps. On Hold queues, or items under a user's Archive folders are not included.

To assign unlinked domain to a Mail Processing account, please follow the instructions below.

The only domain that should not be assigned (and should remain unlinked) is the domain you use to logon to the Master account.

Assigning Domains

 

To assign a domain to multiple mail processing accounts:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directory | Internal Directories menu item.
  4. Click the View | Switch to Domain View menu item.
  5. Select the Domain from the left side pane.
  6. Click the Assign Accounts button.
  7. Select the Mail Processing accounts that it should be assigned to, using the checkbox on the left.
  8. Click the Link button.

 

To assign multiple domains to a single mail processing account:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directory | Internal Directories menu item.
  4. Select a Mail Processing account from the left side panel.
  5. Click the Assign Domain button.
  6. Select the available Domains that should be assigned to the account, using the checkbox on the left.
  7. Click the Link button.

 

Outbound Address Learning

 

Typically on Mimecast accounts, addresses are learned when emails are sent outbound. For Advanced Account Administration, this is not enabled as the address may be learned by the wrong Mail Processing account if the domain has been shared amongst more than one account. Learning the addresses based on outbound mail flow can however, be enabled for the domain by Mimecast Support.

 

To view which domains are configured for Outbound Address Learning:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directory | Internal Directories menu item.
  4. Click the View | Outbound Address Learning Domains menu item.

 

Any address learned from the Mail Processing account will also be associated with the Master Account code. This way, when inbound emails are processed by the Master, it will deliver the email to the correct Mail Processing account.

 

User Addresses

With Advanced Account Administration, each SMTP address / user must be unique to a mail processing account.

User addresses can be created via:

  • Directory Synchronization: Directory connectors configured on mail processing accounts are automatically copied to the Master account. Nested accounts can run Directory Synchronization independently of the master account. A user address may have been added to the nested account, but might not yet be visible on the master. Therefore mail for this user address will not be processed. This will be corrected when the master account Directory Synchronization takes place.

    If you have newly created mail enabled objects and cannot wait for automatic synchronization then you can run a manual Directory Synchronization from the master account.

  • Imports via the Administration | Directories | Imports menu item. See the "Imports" section of the Advanced Account Administration page.
  • Manually on a mail processing account, via the Administration | Directories | Internal Directories menu item. Select a domain and click the New Address button.

 

User Location

 

Mail flow on Advanced Account Administration is based on User Home Location (SMTP address location). A user / address must be assigned to a Mail Processing Account to be able to send and receive emails and to use end-user applications.

 

To view which Mail Processing account a user has been associated with:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Directory | Internal Directories menu item.
  4. Click on a Domain in the right hand pane.
  5. Right click on a user (SMTP address) and select "Show User Location".

 

You will be presented with 3 fields:

  • Email Address: The User/SMTP address you are viewing.
  • Remote Account Code: The account code of the Mail Processing account if the user was created Manually or has been Imported.
  • User Home Location: The account code of the Mail Processing account that is regarded as the owner of the user/SMTP address.

 

The "Find LDAP Connection Details" displays information about the selected user if they have been synchronized via a Directory Connector.

If the Remote Account Code field holds an value, the Remove Remote Account Code button will be available.

Duplicate Address Notification

 

On Advanced Account Administration each SMTP address / user must be unique to a Mail Processing Account. Also duplicate addresses can easily occur through Directory Synchronization.

 

You can enable "Duplicate Address Notification" by adding subscribers:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Account Account Settings menu item.
  4. Click on a Directory Options.
  5. Click on Add Subscriber. A list of internal and external addresses is selectable.

 

The subscribers will receive a system notification if Mimecast Directory Synchronization detects a duplicate user. The notification will include up to 100 duplicated addresses. Until this is corrected, we will associate the items of the user to the account listed as the User Home Location for the address found on the Master account via the “Show User Location” option.

External address are only available if they've been imported directly in to the Master account.

Removing an Internal Domain

 

Once an internal domain has been created, it can only be removed by Mimecast Support.

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