Our Track and Trace functionality allows Administrators to search across multiple viewers and queues using specific message information. The results provide information on a message's processing, as well as its current state (e.g. if it was subjected to greylisting, but subsequently accepted and archived). This is useful when an end user either inquires why a message didn't arrive at its destination, or was delayed (either inbound or outbound). The following viewers and queues are searched:
- Connection Attempts
- Bounce Viewer
- Rejection Viewer
- Delivery Queue
- Hold Review Queue
- Active Messages
- Email Archive
Searching for a Message
To search for a message:
- Log on to the Administration Console.
- Select the Administration toolbar menu item.
- Select the Gateway | Tracking menu item.
- Complete the dialog as required:
Field / Option Description Message ID Enter a message's message ID. This is useful when looking for messages that exist in accepted emails or the archive. From Address Enter a sender's email address or domain. To Address
Enter a recipient's email address or domain.
Search Subject Text Enter text from a message's subject. Wild card characters (* and ?) can be used, but not at the start of the text). Wild card characters only apply to messages in the archive. Route Filter Select whether to search inbound, outbound, internal, or all messages. Date Range Specify a date range. Track and Trace can only search for messages in the last 30 days. Additionally rejections and connections only go back seven days.
- Select the Search button.
Search results are displayed in descending date and time order, with connection attempts first, then rejections, and finally archive results. The columns provide the following information:
Displays one of the following message statuses:
|Date||Displays the date and time that the message was sent / received.|
|From Address||Displays the from email address.|
|To Address||Displays the to email address.|
Displays additional information about the result. The messages's status determines what information is displayed: