Exchange 2010 / 2007 Standard / Premium Journaling

Document created by user.oxriBaJeN4 Employee on Sep 14, 2015Last modified by user.oxriBaJeN4 Employee on Apr 2, 2019
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This guide details the steps involved in configuring SMTP Journaling for Exchange 2010 or 2007 to work with the Mimecast platform. The process works for both standard and premium journaling, as the process is very similar. The only difference is the steps to enable journaling in your Exchange environment. 


Mimecast Configuration


The following configuration is required inside the Mimecast Administration Console:


Exchange 2010 or 2007 Configuration


Configuring an External Contact


Mail ContatctConfiguring an external contact requires you to use the New Mail Contact Wizard:

  1. Log on to the Exchange Admin Console (EAC).
  2. Navigate to Microsoft Exchange On-Premise | Organization Configuration | Recipient Configuration | Mail Contact in the hierarchy.
  3. To start the New Mail Contact Wizard, either:
    • Right Click in the open space and click on the New Mail Contact menu item.
    • Click on the New Mail Contact option in the "Actions" panel.
  4. In the "Introduction" page of the wizard, click on the New Contact option.
  5. Click on the Next button.
  6. Complete the Contact Information page as follows:
    Field / OptionValue
    Specify the Organizational Unit Rather Than Using a Default OneUnselected
    First Name; Initials; Last NameLeave Blank
    External E-Mail AddressClick on the Edit button to the right of the field. Complete the SMTP Address dialog as follows, and click on the OK button when complete:
    Field / OptionValue
    Email AddressEnter the journaling address created in the Administration Console (e.g. ""). 
    E-Mail TypeThis is a read-only field that displays "SMTP".
  7. Click on the Next button. A summary of the contact is displayed in the New Mail Contact wizard page.
    Contact Summary
  8. Verify the Contact Details are correct.
  9. Click on the New button. The Completion wizard page is displayed.
  10. Click on the Finish button. The External Contact is now configured.


Configuring the Send Connector

If your Mimecast subscription includes the journaling feature, and your service was provisioned after 26 March 2015, you'll find a Journal Connector has already been created for you, including an internal journal domain and journal address. The Journal Domain is automatically created as, where is the domain your organization provided as your primary mail domain. The Journal Contact is automatically created as Use this address as the mail attribute for the external contact you create in Exchange to send journal messages to.
If your Mimecast service was provisioned before this date, or you want to add an additional journal connector, you will need to manually add a journal domain, journal address, and journal connector as detailed below.

This step enables archiving of internal and external emails to the External SMTP Contact created above.


Send ConnectorTo configure the Send Connector using the New Send Connector wizard:

  1. Log on to the Exchange 2010 or 2007 Administration Console (EAC).
  2. Navigate to Microsoft Exchange On-Premise | Organization Configuration | Hub Transport.
  3. To start the New Send Connector wizard, either:
    • Click on the Send Connectors tab, Right-click in the open space and click on the New Send Connector option.
    • Click on the New Send Connector option in the "Actions" panel.
  4. Complete the Introduction page as follows:
    Field / OptionDescription
    NameEnter a name to describe the send connector (e.g. Mimecast Journaling Send Connector).
    Select the Intended Use for the Send ConnectorSelect the Custom option from the drop-down list. This allows you to connect to our servers.
  5. Click on the Next button. The Address Space wizard page is displayed.
  6. Click on the Add button. A drop-down menu is displayed.
  7. Click on the SMTP Address Space menu item. The SMTP Address Space dialog is displayed.
    SMTP Address
  8. Complete the SMTP Address Space dialog as indicated below, and click on the OK button when complete.
    Field / OptionValue
    TypeThis is a read only field displaying "SMTP".
    Address SpaceSpecify the journaling sub-domain name for the connector, created in the Administration Console. This must be in the following journal.<ourdomain>.com
    Include All SubdomainsSelected
  9. Click on the Next button. The Network Settings wizard page is displayed.
  10. Under Network settings select the Route mail through the following smart hosts: button.
  11. Click the + Add... button to add the Smart Hosts.
    New Send Connector
  12. The Add smart host pop-up displays. Select the Fully qualified domain name: button.
  13. Depending on your geographical location, use the table below to enter your regions Primary and Secondary smart hosts in the FQDN field.
  14. Click OK when completing each entry.
       Primary Smart Host:                                                                                                         Secondary Smart Host:

    Secondary Smart Host Primary Smart Hosts

    Europe (Excluding Germany)



    South Africa


    Off Shore

  15. When the smart hosts have been entered, click Next.
  16. Under Configure smart host authentication settings, select the None button, and then click Next.
  17. Associate the connector with the HUB Transport server by clicking the + Add... button.
  18. Select the HUB Transport server(s) that will associate with this Send Connector.
  19. Click OK.
    Send Connector
    If running an environment with Edge Transport Servers, you'll need to push the Send Connector to those Edge Transport Servers. Visit the Microsoft website for further instructions.
  20. When you have finished adding the server(s), click Next.
  21. Review the Configuration Summary, and then click New to continue.
  22. Click Finish when completed. The Send Connector is now configured.
Check the Send Connector's properties to ensure there are no size limits set, as shown in the image below. By default, a 10mb size limit is set on the connector. This can cause larger messages to build up in your queue.


Enabling Exchange Journaling


The next step is to enable journaling from within the Exchange 2010 or 2007 environment. Follow instructions in the subsections below for either Standard or Premium journaling.

Standard journaling is allowed using the default Client Access Licenses from Microsoft. Premium journaling requires Enterprise CALs from Microsoft.

Standard Journaling


To enable Standard journaling:

  1. Log on to the Exchange 2010 or 2007 Administration Console (EAC).
  2. Navigate to Microsoft Exchange on-premise | Organization Configuration | Mailbox.
  3. Click on the Database Management tab.
  4. Select Mailbox Database.
  5. Right-click the mailbox database and select Properties, or under Actions | Mailbox on the right-hand side, select Mailbox Database | Properties.
    Mailbox Database

  6. The Mailbox Database Properties dialog pop-up displays. Select the Maintenance tab. In Exchange 2007 Standard, you will navigate to the General tab in the Mailbox Database Properties pop-up.
  7. Select the Journal Recipient checkbox.
  8. Click Browse and select the journaling contact configured earlier. 
  9. Click OK to complete the configuration.


Premium Journaling


To enable Premium journaling:

  1. Log on to the Exchange Admin Console (EAC).
  2. Navigate to Microsoft Exchange on-premise | Organization Configuration | Hub Transport.
  3. Under HUB Transport select the Journal Rules tab.
  4. Right-click in the open space and select New Journal Rule or under Actions | HUB Transport on the right-hand side, select New Journal Rule.
    In Exchange 2007, the Journal Rules tab may read Journaling instead.
    Enabling Premium Journaling

  5. Enter a distinct name in the Rule name field, for example "Journal Internal Mail to Mimecast".
  6. Click Browse next to the Send Journal reports to e-mail address field, and select the Contact created earlier.
  7. In the Search field, enter journal.
  8. Click on the Find Now button.
  9. Select the mail contact you created earlier.
  10. Click on the OK button when completed.
  11. Under Scope select Global - all messages.
  12. Check the Enable Rule box.
  13. When completed click New.
  14. Review the Journal Example details that display.
  15. Click Finish to complete configuration and close the wizard.


Verifying Standard or Premium Journaling


After Journaling is configured, the next step is to verify that the connections are working.


To verify Exchange 2010 or 2007 Journaling:

  1. Log on to the Mimecast Administration Console.
  2. Navigate to Administration | Services | Journaling.
  3. Note the Service Status of the Journaling connector:


    IconService StatusDescription
    Pending.gifService Awaiting Initial RunOn initial configuration, the status icons for SMTP journal connectors will be orange, with a service status of Service Awaiting Initial Run
    Successful.gifService OKOnce the first message is received by the connector, the icon will change, and the status updated to Service Enabled
    Failed.gifService ErrorIf Mimecast cannot connect to the Journal connector and retrieve emails, the status will change to Service Error
    If the connector configuration is not successful, please see the Troubleshooting Journaling article.
  4. View the current list of Journaling items by clicking the Queue Details button:
    For Exchange Envelope Journal Format (EJF), the actual recipient is displayed as the sender and the journal address as the recipient.

Now that Standard or Premium Journaling is configured and working for Exchange 2010 or 2007, you can move on to step 5 in the Connect process.

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