Monitoring Exchange Tasks

Document created by user.oxriBaJeN4 Employee on Sep 15, 2015Last modified by user.oxriBaJeN4 Employee on Apr 26, 2017
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Monitoring is an important part of using the Mimecast Synchronization Engine and Exchange Tasks. There are a number of ways that you can see the results of an Exchange Task, ranging from views in the Administration Console to checking end-user applications.

 

Viewing Exchange Task Status

 

The status of a task is driven by the Mimecast Synchronization Engine sending regular updates to the Mimecast platform and is updated at different times depending on the feature that the task is running. A status can be:

 

StatusDescription
UnknownThis status is set when a task is first created and has not yet executed for the first time.
ScheduledThis status is set once a task has executed for the first time, indicating that it is scheduled for the next execution.
RunningThis status is set for tasks that are executing now.

 

To view an exchange task's status:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Services | Exchange Services menu item. The dashboard is displayed.

Exchange_Services_Dashboard.png

 

The dashboard displays:

  • Counts of the configured definitions and tasks for each features in the Exchange Tasks widget.
    • Clicking on the "X Tasks" link for a feature in this widget will open a list view displaying all tasks for that feature.
    • The status of each task is displayed in a column in this view.
  • A list of recent Exchange task activity.
    • The current status for recently active tasks is displayed here.
    • Clicking on the View All link will open a list view of all configured Exchange tasks.
    • The status of each task is displayed in a column in this view.

 

Viewing a Task's Progress

 

While a task is executing it is possible to view progress of the task. To do this:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Services | Exchange Services menu item. The dashboard is displayed.
  4. Click on the View All link in the "Exchange Tasks" section. A list of all tasks is displayed.
  5. Click on a running task to launch the Task Information page.
    task_prog.png
  6. The Latest Detail text box will display the mailbox currently being processed, and how many mailboxes have been processed out of the total mailboxes to be processed.
  7. Where a task is not running the date and time of the last execution is displayed here.

 

Viewing the Last Result

 

The last result of an Exchange Task is displayed for recently complete tasks on the dashboard. The last result is represented by a traffic light icon:

  • Green represents success
  • Orange represents a warning
  • Red represents an error

 

To view the last result for a specific task:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Services | Exchange Services menu item. The dashboard is displayed.
  4. Click on the View All link in the "Exchange Tasks" section. A list of all tasks is displayed.
  5. Click on a task to launch the Task Information page.
  6. Select the Logs | Task Summary Logs option from the menu bar.

 

Each time a task completes, a summary report is available in this list showing the date, status, and a message where applicable. Selecting one of the entries in this list opens up a more detailed summary of the task execution.

 

End User Checks

 

All of the Mimecast Synchronization Engine Exchange Services features have an end user impact, it is important to validate that the results of an Exchange task are rendering the expected result. The table below describes the checks that can be performed for each feature.

 

FeatureDescription
Mailbox Folder Replication
  • Archive folders are viewable in Mimecast applications for users included in configured Exchange tasks.
  • Archive folder views are up to date with the latest messages as of the last time the Mailbox Folder Replication task processed the user's mailbox.
  • Archive Folders are available in the following applications:
Calendar Replication
  • Replicated Calendars can be viewed in the Mimecast Personal Portal Calendar section.
  • Replicated Calendars are up to date with the latest appointments as of the last time the Calendar Replication task processed the user's mailbox.
Exchange Storage Management

Depending on the action (attachment stub, attachment stub with universal access, full stub, delete) defined in the definition:

  • Messages eligible for storage management as defined in the Exchange Storage Management definition are processed.
  • Where attachment or full stub is the defined action the stubbed message can be retrieved via Microsoft Outlook when Mimecast for Outlook is installed and configured.
    Stubbed_Emails_List.bmp
Managed Folders
  • Managed Folders defined in the definition are created in the mailboxes processed by the Managed Folders task.
  • Messages in Managed Folders are deleted after the time span defined in the Managed Folders definition.
  • If applicable, the relevant retention adjustments have been applied to messages in the Mimecast archive.
  • This is checked by searching for a message in the Administration Console | Archive | Search menu by,
    • Finding and opening a message that should have had it's retention adjusted
    • Change the view to View Message Retention.
    • Check the Retention and Audit Information | Folder Based Retention Stamps section of the message to view the definition that has been applied if any.

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