Administration Console: Logging On

Document created by user.oxriBaJeN4 Employee on Sep 16, 2015Last modified by user.oxriBaJeN4 Employee on Sep 28, 2018
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For security reasons, users are automatically logged off after a period of inactivity. You can control this period via the "Administration Console Timeout" option in your Account Settings. Any interaction with an expired session requires the user to log back on before being able to continue. A Session Timeout message is displayed when a session is close to expiring, to give users the opportunity to stay logged in. 

 

To access the Administration Console, you must log on. You can do this by one of the following methods:

  • URL
  • Mimecast website

 

Logging On via a URL

 

You can log on using the URL supplied by us when your Mimecast account is created. The URL differs according to the region where your account with us resides. However, a list of all regional URLs is available in the Mimecast Data Centers and URLs page.

Your Mimecast region is determined by where your data is stored, not where you are accessing it from. For example, you may be based in North America, but your data is hosted in the United Kingdom. If you are uncertain as to where your data is stored, follow the website option to log in.

To log on to the Administration Console via a URL:

  1. Open your browser.
  2. Enter the URL. The Login to Mimecast dialog is displayed.
  3. Enter your Email Address.
  4. Click the Next button.
  5. Select the appropriate authentication type option:
    • Use Cloud Password to enter your Mimecast cloud password.
    • Use Domain Password if logging on with your Directory details.
  6. Enter your Password.
  7. Click the Login button. The Administration Console Dashboard is displayed.

Administrator roles automatically enable both cloud and directory password authentication for users, regardless of the application settings.

Logging On via the Mimecast Website

 

To log on to the Administration Console via the Mimecast website:

  1. Open your browser.
  2. Enter the www.mimecast.com URL.
  3. Click the Log In link in the top right of the web page.
  4. Click on the Administration and Monitoring tab.
  5. Click on the Login to Administration and Monitoring button.
  6. Enter your Email Address.
  7. Click the Next button.
  8. Select the appropriate authentication type option:
    • Use Cloud Password to enter your Mimecast cloud password.
    • Use Domain Password if logging on with your Directory details.
  9. Enter your Password.
  10. Click the Login button. The Administration Console Dashboard is displayed.

 

Account AvatarLogging Out

 

To log out of the Administration Console:

  1. Click on your Account Avatar in the top right corner of the screen. A drop down menu displays.
  2. Click on the Log Out button.
    You can use your account menu to access quick links, such as contacting our support team or viewing knowledge base articles in Mimecaster Central.

Session Timeout

 

When a session is close to expiring due to inactivity, the Session Timeout message below displays. The user should click on Yes, Stay Logged In to continue, or No, Log Out to end the session immediately. If no action is taken within the 59 second countdown, the user is logged out after the time has expired. 
Session Timeout

 

Federated / Advanced Account Administration

 

If you're using the Advanced Account Administration functionality, administrators can log on using a cloud password. 2-Step Authentication is also available for an Advanced / Federated Account Administration master account. Directory passwords are not supported for these users.

 

See Also...

 

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