Releasing Emails and Attachments

Document created by user.oxriBaJeN4 Employee on Sep 16, 2015Last modified by user.oxriBaJeN4 Employee on Jan 17, 2019
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To release an email or attachment:

  1. Logon to the Administration Console.
  2. Click on the Administration toolbar menu item.
  3. Select the Monitoring | Attachments menu item.
  4. Right click on the message to be released. A popup menu is displayed.
  5. Select one of the following menu item:
    Menu ItemDescription
    Release Original MessageThe original message is released to the end user with its attachments. This maintains the context of the attachment.
    Release AttachmentThe attachment is released to the end user via a system notification. You can release multiple attachments by selecting the check box to the left of them.
    Release Attachment to SandboxThe attachment is released to the sandbox.
    View Attachment DetailDisplays the stripped attachment review page.
    View Email DataDisplays the contents of the email for an administrator with the correct permissions. This allows for a preview of the attachment prior to releasing to the end user.

 

You can also access each of these functions inside an attachment record. By clicking on an attachment record it opens to display further detail. A toolbar is also displayed with button to replicate the functions above.

 

Released Attachments Log

 

When an item is released from stripped attachments, an entry is listed in the released attachments log. To view the log:

  1. Logon to the Administration Console.
  2. Click on the Administration menu item. A menu drop down is displayed.
  3. Select the Monitoring | Attachments menu item.
  4. Click on the View button.
  5. Select the Release Log menu item. The release log is displayed for the last month by default, and provides the following information:
    FieldDescription
    Released ByProvides the email address of the user (if released via a digest) or the administrator who released the attachment.
    Attachment NameDisplays the full name of the attachment.
    Released ToDisplays the email address to which the attachment was delivered.
    MethodSpecifies how the attachment was released. This can either be from the administration console or self release (for an attachment that has been downloaded from the link provided).
    TypeSpecifies whether it was the original email that was released, or only the attachment.
    Date TimeDisplays the time and date that the message was released.

 

See Also...

 

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