For more information, read the About Mimecast knowledge base page.
The steps required to connect your infrastructure to Mimecast varies depending on the service(s) you've purchased. The table below identifies which steps you must complete.
|Service||Request for Information (RFI)||Setting Up Your Outbound Email||Configuring Recipient Validation||Configuring Journaling||Setting Up Your Inbound Email||Locking Down Your Firewall|
|Archiving and Email Security||Y||Y||Y||Y||Y||Y|
Before beginning the Connect process, it is important to consider the following:
- Existing archived data: You may need to consider exporting historical messages that you currently archive so that they can be imported into Mimecast.
- Existing services: It may not be possible to export organization policies from your existing email management service. If so, it may be necessary to document or record the required policies and settings that must be created in Mimecast. This ensures the same account behavior will take place when email flow is moved to Mimecast. For more information, read the Default Connect Process Policies page.
- Validation and testing: Mimecast is deployed to many customers each month. To ensure a smooth deployment, the Connect Team runs a series of tests at each stage of the process. However, we recommend that you plan and provision your own acceptance testing.
Support and Upgrades
Mimecast offers a 24 hour, seven days a week help desk (depending upon your support contract) with different levels of SLA depending on your license. Our expert staff are available, but most of the time you will not need our help. Mimecast’s is designed for self-service, with you being able to configure your account as you'd like.
Additionally, the Mimecaster Central Portal provides detailed knowledge base articles, video tutorials, troubleshooting guides, and release notes for all Mimecast products and services.
Once the Connect Process is complete, your need to contact us will reduce. However, we are always working to ensure your services operate optimally. As Mimecast provides a SaaS platform, the majority of what we do will go unnoticed to you and your users. When there are major upgrades or changes to the management interface, we will inform you. Unlike other platforms or LAN based applications, you won’t need to do anything or worry about another upgrade again.