Connect Application: Adding Users Manually

Document created by user.oxriBaJeN4 Employee on Oct 22, 2015Last modified by user.Yo2IBgvWqr on Dec 5, 2017
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Applies To


This page applies to new clients connecting with Mimecast using the Connect Application. If you are not using the Connect Application, click here.




We recommend synchronizing your Active Directory with us, so all your user accounts can be automatically created and maintained. See the Connect Application: Synchronizing Your Directory page for full information. If you prefer not to, or you need to add a user that doesn't exist in the Active Directory, you can manually add users.


Importing User Accounts Manually


We provide a downloadable spreadsheet template to help you manually import users. While you can create your own template, using our spreadsheet ensures you provide all the information required to create the user accounts. Once imported, we'll validate the spreadsheet contents, and add the user accounts after validation.

Any mail enabled object can be included in the spreadsheet (e.g. distribution list ""). You can add up to 500 addresses per import. If you have more than 500 addresses, import them in batches.

Import User AccountsTo import the user accounts:

  1. Log on to the Connect Application.
  2. Click on the Platform | Add Users Manually menu item.
  3. Click the Start button.
  4. Click the Download button. The "User Import Template" (CSV) file is downloaded to your browser.
  5. Open the CSV file and enter the user accounts and objects with their passwords. Include primary addresses, alias addresses, and group addresses. See the "CSV File Requirements" section below for further details.
  6. Save the CSV file.
  7. To import the CSV file, either: 
    • Click on the Select CSV File button and select your saved CSV file.
    • Click and drag the CSV file directly into the file field.


The file is automatically validated and imported once the upload is complete. If the file contains any errors, these are displayed. You must correct these before reattempting step 7 above. If the import is successful, a summary page displays the number of users added.


CSV File Requirements


When adding users, all email addresses (primary and alias) are treated the same, and won't be linked. If you require alias email addresses to be added and linked to a primary email address, the Administration Console must be used. See the Adding Users Using a Spreadsheet Import page for full details.


To import emails addresses via the Connect application, the file must: 

  • Have one email address per row.
  • Be saved with UTF-8 encoding if a "£" character exists anywhere in the file contents, otherwise, the file import will fail.
  • Include values in the template's columns:
    EmailSpecify the user's email address.
    NameSpecify the user's name.
    PasswordSpecify the user's password.
    Force Change PasswordSpecify whether the user will be forced to change their password. Acceptable values are TRUE or FALSE.