Mimecast Personal Portal: Submitting Feedback

Document created by user.oxriBaJeN4 Employee on Nov 6, 2015Last modified by user.oxriBaJeN4 Employee on Jan 10, 2018
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This guide describes how end users can submit Mimecast Personal Portal feedback to Mimecast.

 

This functionality can be used to request additional features. However it is best practice to liaise with your Mimecast Customer Advocate, in order for us to fully scope your requirements.

These is no Service Level Agreement (SLA) associated with this feedback mechanism, and as such, response times may vary. Feedback is not received by your internal IT administrators and should not be used to report general IT issues.

To submit feedback:

  1. Select the Settings icon or the drop down menu at the bottom of the in-app help.
  2. Select the relevant feedback option from the drop down menu:
    OptionDescription
    Ask a QuestionCollaborate with your peers on all your Mimecast questions via the Community Forums.
    Share an IdeaSearch existing product ideas or influence the road map yourself in Mimecaster Central.
    Send Technical InformationProvide additional information for an existing Mimecast Support case. Add the MIME12345 reference
    number of your case, along with any additional information, and click the Submit button.

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