Mimecast Personal Portal: Managing Personal On Hold Messages

Document created by user.oxriBaJeN4 Employee on Nov 6, 2015Last modified by user.Yo2IBgvWqr on Apr 16, 2018
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This article describes how end users and moderators can manage on hold queues in the Mimecast Personal Portal. Messages can be released or rejected either individually or in bulk. End users, but not moderated users, can also block addresses or domains when messages are released or rejected.

Images aren't automatically displayed for held messages. End users can choose to download these for each message, after considering the security risk of doing so.

Applies To...

 

  • End users of Mimecast Personal Portal.
  • Messages that have been held by security policies.

 

Walkthrough

 

Your administrator may have policies in place that place messages on hold. These could be based on spam, attachment, or content examination policies, designed to prevent unwanted emails from reaching your Inbox. The Personal On Hold viewer allows you to view the emails that have been held, and decide if you want to release them or reject them.

If you do not release or reject a message from the Hold queue within 14 days, it is automatically removed. You'll still be able to retrieve the email from the archive, if this is configured by your Administrator.

Personal On Hold

Rejecting a Message

 

To reject a message:

  1. Click on the  (Advanced) icon.
  2. Select Personal On Hold from the menu.
  3. This message list can be filtered by Subject, To, From or Reason by using the Filter Messages field.
  4. Select either a single email or multiple emails.
  5. Using the  (Reject) icon, select one of the following desired actions:

    Menu optionResults
    Reject Email
    • The message is removed from the viewer.
    • The sender isn't notified.
    • Future emails from this sender may be held.
    Reject Email & Block Sender
    • The message is removed from the viewer.
    • The sender isn't notified.
    • A Blocked Senders Policy is created for the sender's email address, meaning they are unable to send you messages in future.
    Reject Email & Block Domain
    • The message is removed from the viewer.
    • The sender isn't notified.
    • A Blocked Senders Policy is created for their domain, meaning any sender from the domain is unable to send you messages in future.

 

Releasing a Message

 

To release a message:

  1. Select the Advanced icon.
  2. Select Personal On Hold from the menu.
  3. This message list can be filtered by Subject, To, From or Reason by using the Filter Messages field.
  4. Select either a single email or multiple emails.
  5. Using the  (Release) icon, select one of the following desired actions:

    Menu optionDescription
    Release Email
    • The email is removed from the viewer and is delivered to your Inbox.
    • Future emails from the sender may be Held.
    Release Email & Permit Address
    • The message is removed from the viewer and is delivered to your Inbox.
    • A Permitted Senders Policy is created for the sender's email address, meaning future messages from the sender are delivered straight to your Inbox.
    Release Email & Permit Domain
    • The message is removed from the viewer and is delivered to your Inbox.
    • A Permitted Senders Policy is created for the sender's domain, meaning future messages from it are delivered straight to your Inbox.

 

Moderated On Hold

 

The Moderated On Hold viewer works in a similar way to the Personal On Hold viewer but will display emails held for other users. For example, you may be able to manage held emails for a colleague or your manager. The only difference is that this user cannot block or permit users or domains. This functionality must be enabled by your Administrator, and by default, will not show any emails.

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