Mimecast Personal Portal: Accessing Smart Tags

Document created by user.oxriBaJeN4 Employee on Nov 9, 2015Last modified by user.oxriBaJeN4 Employee on Apr 2, 2019
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This article outlines how Smart Tags can be utilized by end-users. Smart Tags are permission-based folders used to share email data that you are not the sender or recipient of. Using the Mimecast Personal Portal, you can browse and access the content of these emails, as well as forward the messages to additional recipients. 

Messages in a Smart Tag cannot be deleted or modified, and permission to access them can only be assigned by your Administrator. 

Applies To...


  • End-users of Mimecast Personal Portal v3.


Usage Examples

There are many reasons why Smart Tags could be implemented. Consider the following examples:

  • The Administrator may need to allow staff to access emails that were sent or received by another account or email address. For example, if your organization uses a generic address, such as info@company.com, it's possible to assign permission to other users in the business to access the emails sent to or from this generic address. 
  • Project team members may need access to all emails relating to a specific project, regardless of which team member sent or received these emails. Smart Tags allow users to easily browse, view and forward email content linked to the project.

Smart TagsWalkthrough


To browse Smart Tags:

  1. Log on to the Mimecast Personal Portal.
  2. Select the Smart Tags icon from the left-hand menu.
  3. Select the required Smart Tag from the list. All tagged emails display.
  4. Browse the Smart Tag as you would an online inbox by using the Search bar, or the Selection drop down menu at the top of the message list.
  5. To further narrow your search, click on the Search Options icon to the right of the Search bar. A pop up dialog displays.
  6. Select or enter your desired search criteria from the fields.
  7. Click on the Search button. Emails that meet your criteria display.
  8. Click on any message to view the desired content.
  9. Forward select emails to additional recipients if required.

Your Administrator can configure Mimecast to archive your files along with your emails. If enabled, files from your My Documents folders and Network Shared Drives repositories will be available in the Mimecast Personal Portal. These files will be available in a separate view in the portal, and are accessible from any of the user tools.