Mimecast Personal Portal: Accessing Delegate Mailboxes

Document created by user.oxriBaJeN4 Employee on Nov 9, 2015Last modified by user.oxriBaJeN4 Employee on Jan 8, 2018
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This article outlines how end users of Mimecast Personal Portal can access delegate mailboxes where access has been configured.

During a continuity mode, delegates access is still available and operates in the same way.



Accessing Delegate MailboxIf you've been assigned delegate mailbox access, you are able to use Mimecast Personal Portal as that user.

  1. Click on your Profile avatar in the top right hand corner. A list of the delegated accounts you can access is displayed.
  2. Click on the Open button next to the delegate mailbox you want to access. A new browser tab is displayed for the delegate's account.


Once access to a delegate's mailbox is displayed, all the functionality available to your account is available for the delegate's account. This includes the ability to access their:

  • Inbox and Sent Items folder.
  • Archive folders.
  • Smart Tags
  • Calendars
  • Personal / Moderated On Hold queues
  • Bounced / rejected message lists
  • Managed senders lists

When composing a message, it is sent from the delegated user.

To switch back to your profile:

  1. Click on the original browser tab.
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