This article describes how end users may submit technical information to Mimecast in relation to a previously raised support case. This automatically includes any log files required by Mimecast Support to deal with the query.
To submit feedback:
- Navigate to the Help menu.
- Select the Send Technical Information menu item.
- Supply the Case Reference of the support case the information relates to (e.g. MIME12345).
- Optionally supply any additional information.
- Select the Send button.