Mimecast for Mac: Submitting Technical Information

Document created by user.oxriBaJeN4 Employee on Nov 16, 2015Last modified by user.oxriBaJeN4 Employee on May 30, 2019
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This article describes how end users may submit technical information to Mimecast in relation to a previously raised support case. This automatically includes any log files required by Mimecast Support to deal with the query.

There is no Service Level Agreement (SLA) associated with the feedback options, and response times may vary. Feedback is not received by your internal IT administrators and should not be used to report general IT issues.

To submit feedback:

  1. Navigate to the Help menu.
  2. Select the Send Technical Information menu item.
  3. Supply the Case Reference of the support case the information relates to (e.g. MIME12345).
  4. Optionally supply any additional information.
  5. Select the Send button.

 

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