Understanding the Synchronization Engine Service Log

Document created by user.oxriBaJeN4 Employee on Nov 24, 2015Last modified by user.oxriBaJeN4 Employee on Mar 27, 2017
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Applies to: version 3.0.0 and later.

The Mimecast Synchronization Engine runs as a Windows service, bridging between your organization's LAN and the Mimecast cloud. When troubleshooting and monitoring Synchronization Engine tasks it is important to know what to look for and when to look for it.

 

Log Locations

 

  • By default the Mimecast Synchronization Engine service log can be found in the C:\ProgramData\Mimecast Synchronisation Engine\logs directory on the host server.
    • The files found in the root of this directory are generic logs about the service.
  • The service log that contains specific details about your Site are found in the ACCOUNTCODE subdirectory
    • Where ACCOUNTCODE is your unique Mimecast account code as found in the Administration | Account | Account Settings menu item in the Administration Console.

 

Checking a Task Has Started

 

The Mimecast Synchronization Engine service logs consistent strings in log lines when a task started, the table below provides examples of the strings to search for to check if a specific task has started.

 

FeatureString
Mailbox Folder Replication

Search for log lines containing: MMS AND executing task

Calendar Replication

Search for log lines containing: CAL AND executing task

Mailbox Storage Management

Search for log lines containing: MCS AND executing task

Managed Folders

Search for log lines containing: FBR AND executing task

File Archiving

Search for log lines containing: FSR AND executing task

Lync Instant Messaging Archiving

Search for log lines containing: IMA AND executing task

Exchange Ingestion (BETA)

Search for log lines containing: IOW AND executing task

Active Directory Sync

Search for log lines containing: ADR AND executing task

 

Checking a Task Has Completed Successfully

 

FeatureString
Mailbox Folder Replication

Search for log lines containing: MMS AND  TaskExit called, scheduedTaskId: ####, message: {task_result}

 

Where #### is a unique numeric value and task_result is a message specific to that execution.

Calendar Replication

Search for log lines containing: CAL AND  TaskExit called, scheduedTaskId: ####, message: {task_result}

 

Where #### is a unique numeric value and task_result is a message specific to that execution.

Mailbox Storage Management

Search for log lines containing: MCS AND  TaskExit called, scheduedTaskId: ####, message: {task_result}

 

Where #### is a unique numeric value and task_result is a message specific to that execution.

Managed Folders

Search for log lines containing: FBR AND  TaskExit called, scheduedTaskId: ####, message: {task_result}

 

Where #### is a unique numeric value and task_result is a message specific to that execution.

File Archiving

Search for log lines containing: FSR AND  TaskExit called, scheduedTaskId: ####, message: {task_result}

 

Where #### is a unique numeric value and task_result is a message specific to that execution.

Lync Instant Messaging Archiving

Search for log lines containing: IMA AND  TaskExit called, scheduedTaskId: ####, message: {task_result}

 

Where #### is a unique numeric value and task_result is a message specific to that execution.

Exchange Ingestion (BETA)

Search for log lines containing: IOW AND  TaskExit called, scheduedTaskId: ####, message: {task_result}

 

Where #### is a unique numeric value and task_result is a message specific to that execution.

Active Directory Sync

Search for log lines containing: ADR AND  TaskExit called, scheduedTaskId: ####, message: {task_result}

 

Where #### is a unique numeric value and task_result is a message specific to that execution.

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