Mimecast for Outlook: Microsoft Outlook Starts Slowly with Microsoft Dynamics CRM Installed

Document created by user.2oEIBdeQKn Expert on Dec 8, 2015Last modified by user.oxriBaJeN4 on Nov 7, 2016
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This article outlines how to resolve slow Microsoft Outlook start times when both the Microsoft Dynamics CRM and Mimecast for Outlook add ins are installed.

 

Applies to:

 

  • Mimecast for Outlook versions up to v6.1 R1.
  • Microsoft Dynamics CRM.

 

Symptoms

 

As Microsoft Outlook starts up, extended load times are experienced when both Microsoft Dynamics CRM and Mimecast for Outlook are installed together. When either of the add-ins are removed, Microsoft Outlook startup times improve.

 

Overview

 

The framework provider used by both Microsoft and Mimecast, Add-In Express, is working with Microsoft to resolve this issue. In the meantime, Mimecast has provided a change to Mimecast for Outlook in order to assist with the end user experience, until such time as this can be resolved in the Microsoft Dynamics CRM add-in.

 

Resolution

 

Customers experiencing this issue in Mimecast for Outlook v6.1 R1 or below, should install Mimecast for Outlook v6.1 R2.

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