SMS Services Dashboard

Document created by user.gA8uBK66K5 Expert on May 2, 2016Last modified by user.oxriBaJeN4 on Mar 27, 2017
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The SMS (Short Message Service) Services Dashboard displays a graphical summary of recent SMS activity on your account. It allows administrators to monitor SMS activity, view SMS information, and setup / change SMS configuration.

 

To access the SMS Services Dashboard:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Services | SMS Dashboard menu item.

sms.png

 

The dashboard is split into the following sections:

 

SectionDescription
SMS Messages per DayDisplays the number of successful and failed SMS messages sent per day over the last 14 days. Hover over the bar graph to display more information.
Phone Numbers SettingsDisplays the current attribute used for sending SMS messages. Click on the Change Attribute button to use a different attribute.
Last 10 Active Messages (Last 14 days)Displays a summary of the last 10 active messages by user primary email address, mobile (cell) number registered, the SMS message type, the last update time for the message, and the current status. Click the View All link to display the full list of messages sent over the last 14 days.

 

Specifying Cell Phone Numbers

 

Cell phone numbers must be stored in the following format for us to be able to send SMS messages successfully:

 

     +<country code><mobile number>

 

The table below table provides examples for correct and incorrect number formatting:

 

Correct
Incorrect
+44-777-111-11110777-111-1111
+44777111111144-77-71-11-11
+1(555) 111 1111(0) 7771 111 111
+1.555.11.11.1111-555-111-1111
+1-555-1-1-1-1-1-1-11.555.111.MIME
+44 (0) 77 71 11 11 11(US) 555 111 1111
Mimecast strips brackets, periods, dashes, and spaces when messages are processed.

Verifying Numbers

 

You can verify the cell phone numbers entered for a group of users to ensure they meet the format mentioned above.

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Services | SMS Dashboard menu item.
  4. Click on the Number Verification toolbar button.
  5. Specify the group of users to be checked in the Select Group field.
  6. Click the Verify Group button. The summary results of the verification check are displayed at the bottom of the dialog.

 

SMS_dashboard.png

Click the Download Report button to download the verification results to a comma separated (.CSV) file.

 

SMS Status

 

You can display all SMS messages sent to users for the last 30 days in the SMS Status view. This has the advantage of allowing you to filter the records by type, and date range.

 

To access the SMS Status view:

  1. Log in to the Administration Console.
  2. Click on the Administration toolbar button. A menu drop down is displayed.
  3. Click on the Services | SMS Dashboard menu item.
  4. Click on the SMS Status toolbar button.

Click the Export Data button to download the displayed SMS status information to a comma separated (.CSV) or .XLS file.

 

See Also...

 

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