Using the Secure Messaging Portal

Document created by user.oxriBaJeN4 Employee on Jun 28, 2016Last modified by user.oxriBaJeN4 Employee on Aug 29, 2016
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The Secure Messaging Portal is your email client for any message sent through Mimecast's Secure Messaging application.

 

smp_anno.png

With a message open, you can perform a variety of actions from the message's toolbar. Whilst all the possible actions are listed below, some may be restricted by the sender of the secure message. See the individual actions below for full details.

Reading a Secure Message

 

To read a secure message:

  1. Select a Folder. The Inbox folder is selected by default. Your secure messages are displayed.
  2. Click on a Secure Message. The message contents are displayed.

 

Replying to a Secure Message

Replying to a secure message will be unavailable if the sender has specified this as a restricted action when creating it.

To reply to a secure message:

  1. Either click on the:
    • sm_reply.png button
    • sm_replyall.png button. This displays a menu allowing you to "Reply" or "Reply All".
  2. Type your response.
  3. Click the Attach button to add any attachments. A total file size limit of 50 MB is allowed. If the attached file size exceeds this limit, the following error is displayed:
    MPP File Limit
  4. Click the Send button.

 

Creating a Secure Message to Another User

This option is not available to all users. This capability is not available where Secure Messaging-Lite is deployed.

To create a secure message to another user:

  1. Click the Compose button.
  2. Specify the recipients by either clicking the:
    • To field to display a list of contacts from which you can select one.
    • smp_icon.png icon to display a list of contacts from which you can:
      • Add more than one.
      • Add contacts to either the To or .CC list.
      • Filter the contacts displays by your most used contacts, or your global addresses.
  3. Type your secure message.
  4. Click the Attach button to add any attachments. A total file size limit of 50 MB is allowed. If the attached file size exceeds this limit, the following error is displayed:
    MPP File Limit
  5. Click the Send button. The Secure Messaging Options dialog is displayed.
  6. Select one of the following options:

    OptionDescription
    Request Read ReceiptA notification email is sent to you when the recipient has opened your secure message.
    Restricted - No Print, No ReplyThe secure message is delivered, but the recipient is unable to reply to it, or print it.
    Restricted - No PrintThe secure message is delivered, but the recipient is unable to print it.
    Expire Message in 1 / 7 / 30 Days

    The secure message expires after the specified time scale. Once expired, you cannot respond to the message. Other actions (e.g. print, delete) are available.

    sm_expire.png

  7. Click the Send button.

 

Deleting a Secure Message

 

To delete a secure message:

  1. Click the sm_delete.png icon with the message displayed. A confirmation message is displayed.
  2. Click the OK button. The secure message is deleted.

 

Printing a Secure Message

Printing a secure message will be unavailable if the sender has specified this as a restricted action when creating it.

To print a secure message:

  1. Click the sm_print.png icon with the message displayed. A printable version of the message is displayed in a new browser tab.
  2. Change the Printer Properties as required.
  3. Click the Print button. The message is sent to your printer.
  4. Close the browser tab displaying the printable version.

 

Viewing a Message in a New Tab

 

To display a secure message is a new browser tab:

  1. Click the sm_tab.png icon with the message displayed. The message is displayed in a new tab.

 

Marking a Secure Message as Read / Unread

 

To mark a secure message as read / unread:

  1. Click the sm_mark.png button with the message displayed. A popup menu is displayed.
  2. Click either:
    • Mark as Read
    • Mark as Unread

 

See Also...

 

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