Setting Your Cloud Password

Document created by user.oxriBaJeN4 Employee on Aug 9, 2016Last modified by user.oxriBaJeN4 Employee on Dec 19, 2018
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If your administrator has Configured the Resetting of Cloud Passwords on your account appropriately, you can set your cloud password from the Mimecast Personal Portal. This involves you:

  • Requesting a cloud password reset via email.
  • Receiving a one time, time limited code via email.
  • Entering the code into the Mimecast Personal Portal log in dialog.
  • Being forced to reset their cloud password.
  • Uses the new cloud password from then on.


To reset your cloud password:

  1. Enter the Mimecast Personal Portal URL into your browser.
  2. Enter your Email Address to log in. This authenticates you as a valid user.
  3. Click the Next button.
  4. Click the Reset Cloud Password link. A captcha panel is displayed to prevent unauthorized access to your account.
  5. Enter the displayed Captcha.
  6. Click the Reset Password button.
  7. Select the Email option.
  8. Click the Next button. You'll receive an email from us containing a reset code.
  9. Enter the Reset Code.
  10. Click the Continue button.
  11. Enter and confirm a New Password making sure it meets the displayed requirements.
    New Password
  12. Click the Confirm button. 
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