The Managed Service Providers (MSPs) Portal

Document created by user.oxriBaJeN4 Employee on Aug 1, 2016Last modified by user.oxriBaJeN4 Employee on Aug 22, 2019
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The Managed Service Provider PortalThe Managed Service Provider (MSP) portal is available to select partners to help you:

  • View your prospects and customers in one place, including their service status.
  • Manage a customer's on-boarding “Connect” process, including accessing a prospect's Request for Information form.
  • Access a customer's Administration Console to configure and manage their account.
  • Place and confirm orders.
  • Access Mimecast marketing materials.
  • Access the Mimecast Education Academy courses and certifications.


On accessing the portal, a dashboard is displayed that provides information at a glance. The data is automatically refreshed every 15 minutes and displays the following:

  • Total (active) customers
  • In-Progress “Connects”
  • Total seats (for all customers)
  • Pending prospects


Using the Portal

The Partner Portal does not support specific IP address restrictions when using 2-step authentication.

Portal menusThe portal has a number of menus and toolbars in the header that allows you to perform various functions. See the image on the right, and the list below, for examples :

  1. Click the Menu icon to display a menu that pops out from the left hand side of the dashboard. This allows you to access other functions in the portal.
  2. Click on your Account Profile to display a drop down menu. This provides you with:
    • Details of your account
    • Partner information
    • Allocated Account Manager
    • Partner configuration
    • Portal user management (Administrators only)
  3. Click in the Search box to find content in Mimecast collateral, including:
    • Whitepapers
    • Data sheets
    • Blog posts
    • Press releases


See Also...