Depending on your Mimecast subscription, you may have access to Mimecast SMS Services. Short Message Service (SMS) text features available to mobile cell phones provide useful functionality during a Continuity event.
Mimecast provides the following customer benefits through SMS:
- SMS Continuity Notifications:
- Keep users informed at the start and end of planned and unplanned email outages.
- Advise users which Mimecast apps to use during a continuity event in order to maintain productivity.
- Reduce helpdesk calls as a result of lack of communication.
- Cloud Password Reset:
- Allow users to set or create a new cloud password without administrator intervention for when Directory services are unavailable.
- Reduce helpdesk calls from end users requesting a password reset.
- Control when users are able to use Cloud password reset.