Mimecast for Outlook: Bounces and Rejections

Document created by user.oxriBaJeN4 Employee on Oct 17, 2016Last modified by user.oxriBaJeN4 Employee on Nov 3, 2016
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Incoming messages that have been bounced or rejected can be displayed in Mimecast for Outlook v7 or later.

 

Bounced Messages

 

Bounced Message DetailBounced messages are those that Mimecast has accepted, but cannot deliver to the next hop or mail server. When this happens, a notification is sent to the sender of the message. Messages may be bounced due to a number of possible reasons. See the "Bounced Reasons" section of the Bounced Messages page for further details.

 

To view your bounced messages in the Mimecast for Outlook client:

  1. Expand the Bounces and Rejections tab.
    If the Mimecast for Outlook client isn't open, click on the Mimecast ribbon and click on the Online Inbox icon in the Email Continuity section.
  2. Click the Bounced Messages menu item.
  3. Click on a message to display it's properties. This includes:
    • The message properties.
    • Content.

 

Rejected Messages

 

Rejected Message DetailRejected messages match certain criteria (e.g. they contain a virus signature, or destined to a recipient that doesn't exist). In these instances no email data is accepted by Mimecast, and rejected messages cannot be retrieved. With all rejections, Mimecast sends a rejection code to the sending mail server, and the mail server should forward a Non-Delivery Report (NDR) to the sender. See the "Common Rejection Types and Resolutions" section of the Monitoring Rejected Messages  page for further details.

 

To view your rejected messages:

  1. Expand the Bounces and Rejections tab.
    If the Mimecast for Outlook client isn't open, click on the Mimecast ribbon and click on the Online Inbox icon in the Email Continuity section.
  2. Click the Rejected Messages menu item.
  3. Click on a message to display it's properties. This includes:
    • The rejection properties (e.g. rejection type).
    • Triplet information
    • Remote server information.

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