Mimecast for Outlook: Cannot Add Spaces When Typing

Document created by user.3AEuBDGmbb Employee on Nov 11, 2016Last modified by user.2oEIBdeQKn on Dec 16, 2016
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This is resolved in Mimecast for Outlook v7.0 R1 onwards


It has been identified that users may experience Mimecast for Outlook not responding to the spacebar as expected.


Applies To...


  • Mimecast for Outlook v7.0 (Build 7.0.1762.17740) 


Issue Details


When inputting text into fields, users may not be able to add spaces. This happens when the focus of Microsoft Outlook is on the Reading Pane. To reproduce this issue:

  1. In Microsoft Outlook put the focus in the Reading Pane by selecting it.

  2. Open the Mimecast for Outlook view.
  3. Open Feedback.

  4. Start typing and try using the space bar. No spaces are added to the text box.

Remove focus from the Reading Pane in order to work again in the Feedback window




In Microsoft Outlook, ensure that the focus is not on the Reading Pane. For example, select a message from your message list.